Summary
Work History
Education
Skills
Timeline
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Chantal G Adou

Sales advisor
London,ENG

Summary

Detail-oriented person with experience , I led team with focus on achieving goals and improving processes. I am an enthusiastic and reliable person with a passion for customer service. I have the ability also to handle multitasks effectively and efficiently in fast-paced environments. Excellent communication skills speaking English and French fluently, I am currently looking to progress my career in a more challenging role.

Work History

Team Leader

COOPERATIVE STORE
04.2017 - Current
  • Managing and monitoring colleague tasks within company regulations.
  • Enforcing compliance with company standards and regulations(Doing things the right way).
  • Maintaining high standards of customer service.
  • Dealing with stressful situations and ensuring that customer concerns are promptly addressed.
  • Processing profit and loss analysis.
  • Replenishment, stock rotation, availability.
  • Inventory management.
  • Mentored junior staff members.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Supervisor

William Hill Organisation
02.2018 - 02.2019
  • Trained staff on best practices to enhance service delivery.
  • Conducted performance reviews to support employee development.
  • Coordinated projects to achieve organizational goals.
  • Developed training programs for enhanced employee performance.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Sales Representative

Heal's
11.2016 - 04.2017
  • Conducted market research to identify new opportunities for product offerings.
  • Developed strong client relationships for long-term loyalty and repeat business.
  • Increased customer engagement by implementing personalized follow-up strategies.

Education

Degree - Marketing And International Business.

Institute National Polytechnic
Abidjan , Cocody

Bachelor Of Law - Law

University Felix Houphouet
Cocody, Abidjan

High School Diploma - Literature And Languages.

Girls' High School
Bouaké

Skills

  • Attention to Details
  • Health and Safety processes and procedures
  • Cash handling
  • Teamwork and collaboration
  • Team motivation
  • Multitasking Abilities
  • Staff training
  • Problem-solving abilities

Timeline

Supervisor

William Hill Organisation
02.2018 - 02.2019

Team Leader

COOPERATIVE STORE
04.2017 - Current

Sales Representative

Heal's
11.2016 - 04.2017

Degree - Marketing And International Business.

Institute National Polytechnic

Bachelor Of Law - Law

University Felix Houphouet

High School Diploma - Literature And Languages.

Girls' High School

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Chantal G AdouSales advisor