Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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CHANTÉ BELGRAVE-WILLIAMSON

Gravesend

Summary

Professional with extensive experience in customer service, visual merchandising, and sales management. Proven ability to lead teams through effective coaching and strategic planning, driving organisational success. Skilled in recruitment, marketing strategy development, and financial forecasting, with a focus on quality assurance and enhancing business performance, through innovative solutions. Proficient in Microsoft Office, Google Drive, and social media, ready to apply expertise in a dynamic environment.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work History

Visual Merchandising Manager

Peter Alexander
Dartford, KENT
10.2024 - Current
  • Oversaw logistics, store setup, and team training for successful launches of three retail locations.
  • Recommended market trend changes to enhance brand relevance and competitiveness.
  • Boosted brand visibility through strategic and visually appealing window displays.
  • Tailored visual experiences based on demographics to strengthen customer engagement.
  • Coached team in visual merchandising techniques to elevate performance and showcase key products.
  • Evaluated consumer behaviour patterns to optimise product placement and arrangement.
  • Monitored seasonal displays, analysing data and customer feedback for actionable insights.
  • Ensured compliance with guidelines while creating innovative display concepts.
  • Streamlined department operations by implementing efficient work processes.

Assistant Store Manager

Schuh
Dartford, KENT
09.2018 - 09.2024
  • Analysed daily and weekly KPIs, communicating proactively with area manager on sales performance.
  • Provided excellent customer care through prompt complaint resolution and quality of service.
  • Recruiting, hiring and onboarding store staff to build high performing retail teams.
  • Coordinated staff meetings for improved communication and team morale.
  • Aligned training objectives with business goals, streamlining operational processes.
  • Facilitated leadership development programmes, enhancing managerial success across teams.
  • Collaborated with department heads to create role-specific training, improving efficiency.
  • Increased staff retention rates through targeted career development planning and execution.
  • Cultivated relationships with various brands to update on key product lines and opportunities.
  • Collaborated closely with Store Manager to develop marketing strategies that drove footfall.
  • Enforcing licensing laws, health and safety regulations and all regulatory guidelines and legislations.

Education

A-Levels - Business Studies, Sociology and Photography

Stationers' Crown Woods Academy
09.2017 - 07.2019

GCSEs - Math, English, Science, Business, History and Spanish

Harris Academy Falconwood
09.2012 - 07.2017

Skills

  • Customer Service
  • Visual merchandising
  • Problem-solving
  • Self-motivated
  • Sales management
  • Recruiting and interviewing
  • Team training
  • Coaching
  • Leadership
  • Strategic planning
  • Quality assurance
  • Marketing strategy development
  • Financial forecasting
  • Public speaking

Accomplishments

  • Played a pivotal role in the successful launch of three new stores in the UK, significantly contributing to the company's expansion into this market
  • Helping execute two store refits. Merchandising the new floor concept, helping the sales team to provide exceptional service and the PR department to welcome influencers and create eye-catching content.
  • Promotions - going from a supervisor and progressing another 3 roles to Assistant Store Manager in 2.5 years.
  • Growing my business around my full-time job and creating product where customers continue to place orders.

References

References available upon request.

Timeline

Visual Merchandising Manager

Peter Alexander
10.2024 - Current

Assistant Store Manager

Schuh
09.2018 - 09.2024

A-Levels - Business Studies, Sociology and Photography

Stationers' Crown Woods Academy
09.2017 - 07.2019

GCSEs - Math, English, Science, Business, History and Spanish

Harris Academy Falconwood
09.2012 - 07.2017
CHANTÉ BELGRAVE-WILLIAMSON