Chanise Nadine Assis Victoriano
Office Administrator
London
Summary
Experienced administrative professional with over 6 years of international experience in office management, executive support, and front desk coordination. Proven ability to manage administrative operations, streamline workflows, and provide outstanding client service in high-pressure, multinational environments. Known for excellent organization, attention to detail, and multilingual communication skills.
Overview
10
10
years of professional experience
4
4
Languages
Work History
Office Administrator
Four Seasons Hotel
01.2024 - 01.2025
Assistant Office Manager
Eataly London
01.2020 - 01.2023
- Supported executives by enhancing workflow and efficiency through administrative tasks.
- Coordinated office supplies and vendor relations, ensuring seamless operations.
- Processed invoices with finance, maintaining budget accuracy and accountability.
- Managed facility maintenance and security, ensuring a safe work environment.
- Assisted new employees with onboarding, fostering smooth transitions.
- Provided high-level administrative support, enhancing executive productivity and enabling focus on strategic initiatives.
- Maintained oversight of maintenance and security procedures, ensuring compliance with safety standards and promoting a secure workplace.
- Streamlined administrative processes, delivering noticeable improvements in workflow efficiency and enabling executives to focus on strategic objectives.
- Analysed invoice processing workflows, implementing enhancements that maintained budget accuracy and improved financial accountability.
- Oversee office operations, ensuring professional standards and seamless workflow.
- Coordinate meetings, prepare detailed reports, and maintain efficient internal systems.
- Support HR and finance in managing payroll, expenses, and scheduling tasks.
- Enhance administrative processes for noticeable efficiency improvements.
- Streamlined administrative processes, leading to noticeable gains in office efficiency and a more organised workflow.
Senior Receptionist & Office Coordinator
Lisbon Pessoa Hotel
01.2018 - 01.2020
- Oversaw reception and front-of-house, enhancing guest satisfaction and operational efficiency.
- Authored reports and presentations, improving communication and strategic planning.
- Managed communications, ensuring timely and professional guest interactions.
- Implemented office policies, ensuring compliance and streamlined operations.
- Streamlined reception workflow, enhancing guest check-in efficiency and improving overall customer satisfaction.
- Coordinated with housekeeping and maintenance teams to ensure timely room readiness, fostering seamless communication and elevated guest experiences.
- Analysed guest feedback to identify service gaps, implementing targeted improvements that led to noticeable gains in positive reviews.
- Maintained accurate records of guest interactions and transactions, ensuring compliance with hotel policies while upholding financial integrity.
Reception & Administrative Assistant
Corinthia Hotel
01.2015 - 01.2017
- Managed executive schedules, coordinated travel, and enhanced office efficiency.
- Streamlined document processes, improving accessibility and organisation.
- Facilitated team communication, fostering collaboration and productivity.
- Delivered exceptional front desk service, enhancing guest experiences and fostering a welcoming atmosphere at Corinthia Hotel.
- Streamlined document management processes, achieving substantial improvements in office efficiency and reducing retrieval times.
Education
Bachelor of Business Administration - undefined
Lusofona University of Humanities and Technologies
LISBON 03.2017 - 8 2021
Exchange Program - undefined
Myongji University
SEOULSkills
Office Management
Administrative Management
Executive Support
Calendar Management
Document Control
Data Entry
Process Optimization
Problem Solving
Microsoft Office
Business Communication
Additional Information - Achievements
- Led office digitisation initiative, improving document retrieval efficiency
- Recognised for consistently delivering top-tier client service
- Coordinated maintenance improvements that reduced downtime and enhanced office functionality
Timeline
Office Administrator
Four Seasons Hotel
01.2024 - 01.2025
Assistant Office Manager
Eataly London
01.2020 - 01.2023
Senior Receptionist & Office Coordinator
Lisbon Pessoa Hotel
01.2018 - 01.2020
Bachelor of Business Administration - undefined
Lusofona University of Humanities and Technologies
03.2017 - 8 2021
Reception & Administrative Assistant
Corinthia Hotel
01.2015 - 01.2017
Exchange Program - undefined
Myongji University