Chanikan Yaechoku
London
Summary
Accomplished professional with extensive experience in customer service and complaint resolution, known for zero-error cash handling and reconciliation. Proven expertise in team supervision, shift management, and compliance with UK licensing regulations. Adept at multitasking in fast-paced environments, leveraging strong communication and teamwork skills. Proficient in POS systems, computer literacy, digital content creation, and social media engagement. Committed to enhancing operational efficiency and customer satisfaction while pursuing continuous professional growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Independent Digital Projects
Self employed
remote
2024.01 - 2026.06
- Assisted in managing independent digital projects that emphasised communication consistency and organisation.
- Supported planning and delivery of regular online activities, showcasing self-discipline and time management skills.
- Engaged in various online activities to enhance digital literacy.
- Created and published digital content while interacting professionally with a public audience.
Assistant Manager
Betfred
Bournemouth, England
2023.07 - 2023.12
- Assisted with daily store operations to maintain consistent service standards throughout all shifts.
- Supported clear customer interactions, leading to a 20% reduction in escalated complaints through effective problem-solving.
- Handled cash transactions accurately, ensuring zero discrepancies during payouts and reconciliations.
- Processed customer bets with precision, enhancing transaction efficiency and reducing errors by approximately 15%.
- Followed company procedures and responsible gambling policies, ensuring full compliance with audit standards.
- Fostered a positive work atmosphere, boosting employee morale.
Duty Manager
Admiral Slots
Bournemouth, England
2022.03 - 2022.08
- Managed opening and closing procedures to ensure operational readiness of venue during unsupervised shifts.
- Assisted customers with complaints to enhance satisfaction and promote repeat visits.
- Monitored slot machines and resolved issues promptly to reduce downtime.
Crew Member
Five Guys
Bournemouth, England
2021.09 - 2021.12
- Delivered fast, friendly service, contributing to consistently positive customer feedback
- Supported team efficiency during busy shifts, minimising order wait times in peak periods
- Prepared food and ingredients in high-volume environment, ensuring timely service during peak demand periods
- Maintained cleanliness of kitchen and preparation areas, achieving 100% compliance in food safety inspections
Waitress
Tiien Thai
Bournemouth, England
2020.09 - 2021.08
- Provided attentive table service, enhancing customer satisfaction and fostering repeat business.
- Resolved guest concerns in a professional manner, minimising complaints escalated to management.
- Assisted with training new staff, boosting team confidence and ensuring service consistency.
Food Server
Rice Bar Totoro
Bournemouth, England
2020.01 - 2020.09
- Assisted customers with orders in person and over the phone, ensuring accurate and timely service to improve satisfaction.
- Operated tills and processed cash transactions accurately, maintaining dependable transaction records.
- Supported kitchen operations through food preparation and light cooking duties, facilitating a seamless workflow.
- Performed closing duties and maintained cleanliness, preparing an organised environment for the next business day.
Education
GCSEs -
Avonbourne Academy
Bournemouth 2015.09 - 2019.06
Skills
- Customer service & complaint resolution
- Cash handling & reconciliation (zero-error experience)
- Team supervision & shift management
- POS systems & computer literacy
- Compliance & ID verification (UK licensing)
- Multitasking in fast-paced environments
- Communication & teamwork
- Digital content creation & social media engagement
Timeline
Independent Digital Projects
Self employed
2024.01 - 2026.06
Assistant Manager
Betfred
2023.07 - 2023.12
Duty Manager
Admiral Slots
2022.03 - 2022.08
Crew Member
Five Guys
2021.09 - 2021.12
Waitress
Tiien Thai
2020.09 - 2021.08
Food Server
Rice Bar Totoro
2020.01 - 2020.09
GCSEs -
Avonbourne Academy
2015.09 - 2019.06