Summary
Work history
Education
Skills
Timeline
Generic
Chanelle Hope

Chanelle Hope

Trowbridge,Wiltshire

Summary

I am able bodied and supportive candidate. I have over two years experience working in a primary school.

I have always enjoyed working with primary school aged children.

I began working as an MDSA, which I thoroughly still continue to enjoy.

I then enrolled at Trowbridge College on a Level 2 Teaching and Learning Support course. To assist this course I began to help out in a Y1 class, where I had basic TA duties.

I successfully assisted the class teacher in behaviour management, and built very close relationships with the children.


I love doing number bonds 0-20 with the children. I also did a parents version of Sounds Write, so I have basic training in that.


I also have transferable skills, not only from my time being support staff, but also from being a SEN parent.


- Telephone skills

- Time management

- Disability Awareness

- Patience

- Organisational Skills

- Understanding


Work history

MDSA

The Grove Primary School
Trowbridge, Wiltshire
09.2021 - Current
  • Encouraged good table manners, positive pupil interaction and outdoor play.
  • Worked with team to keep lunchtime schedule on track.
  • Reporting accidents and near-misses appropriately.
  • Supported staff members on duty with tailored assistance for SEND pupils.
  • Directed clean-up of play areas at end of lunch and break times.
  • Cultivated inclusive and safe spaces for students to spend free time and be themselves.
  • Reduced anxiety for younger and SEND pupils by employing clear communication and calming strategies.
  • Supervised playtimes of up to 50 children across outdoor playground.
  • Enforced school's zero tolerance policy on bullying to reprimand harmful behaviour.
  • Strictly followed safeguarding procedures and handled confidential information with discretion.
  • Resolved disputes by mediating discussions between pupils.
  • Maintained high levels of cleanliness by promptly clearing up spillages, wiping down tables and enforcing no litter policy.
  • Clearly communicated schedule and activity changes with students and school staff.
  • Stored equipment safely and securely to prevent damage.
  • Prepared lunchtime activities and interactive games for students.
  • Established positive rapport with EYFS and Year 1 students.
  • Supported students at lunchtimes by encouraging healthy nutrition and positive behaviour.
  • Followed safeguarding principles to identify and support distressed and vulnerable students.

Parent Helper/ Teaching Assistant

The Grove Primary School
Trowbridge, Wiltshire
02.2022 - 10.2023
  • Observed pupils closely in classroom environment to foster engagement.
  • Offered support to special needs students, guaranteeing safety and access to equitable learning.
  • Created positive, engaging learning environments to improve student experiences.
  • Minimised distraction by creating and maintaining clean, safe and organised classroom.
  • Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
  • Provided friendly, enthusiastic support to pupils in individual and group support settings.
  • Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
  • Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
  • Acted as superb role model, consistently promoting school mission and values.
  • Supervised pupils during lunchtimes and educational visits.
  • Managed pupil behaviour to cultivate focused and productive classes.
  • Responded to changing needs of pupils and staff to provide maximum help and support.
  • Identified disruptions to learning and discretely addressed issues where possible.
  • Helped student to build confidence by cultivating trusted atmosphere in group settings.

Waitress

Chiquitos
Trowbridge, Wiltshire
11.2014 - 03.2015
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Greeted and escorted guests to tables.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Delivered food and drinks discreetly for seamless and unobtrusive service.

Cloakroom Supervisor

The Hub Nightclub
Trowbridge, Wiltshire
02.2006 - 02.2007
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Dealt with customer complaints and rectified product and service issues.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Used cash registers and credit card machines to cash out customers, handling up to £700 in cash per event.
  • Demonstrated polite and enthusiastic phone manner to take orders and handle guest queries.
  • Operated tills to process daily cash and card payments, maintaining till in balance at all times.

Education

Understanding Specific Learning Difficulties - Childcare

Wiltshire College
Trowbridge, Wiltshire
07.2023 - 11.2023

Understanding Adverse Childhood Experiences - Childcare

Wiltshire College
Trowbridge
04.2023 - 07.2023

Level 2 Teaching Assistant -

Wiltshire College
Trowbridge, Wiltshire
02.2022 - 02.2023

English C -

English Functional Skills
Trowbridge
02.2016 - 06.2016

Skills

  • Student engagement
  • Relationship building
  • Behaviour management
  • Classroom management
  • Behaviour modelling
  • Classroom support
  • Stress management
  • Early childhood education
  • Individual and group instruction
  • Team player

Timeline

Understanding Specific Learning Difficulties - Childcare

Wiltshire College
07.2023 - 11.2023

Understanding Adverse Childhood Experiences - Childcare

Wiltshire College
04.2023 - 07.2023

Parent Helper/ Teaching Assistant

The Grove Primary School
02.2022 - 10.2023

Level 2 Teaching Assistant -

Wiltshire College
02.2022 - 02.2023

MDSA

The Grove Primary School
09.2021 - Current

English C -

English Functional Skills
02.2016 - 06.2016

Waitress

Chiquitos
11.2014 - 03.2015

Cloakroom Supervisor

The Hub Nightclub
02.2006 - 02.2007
Chanelle Hope