Chanelle Adjoa Yeboah
London
Summary
High performing Customer Experience and Commercial professional with a proven track record of driving revenue growth and exceeding targets across global tech, media, and luxury brands in hybrid and fully remote environments. Experienced in managing complex client relationships, owning end-to-end sales and account lifecycles, and partnering cross-functionally to deliver scalable, data-led outcomes. Trusted for strong stakeholder management, commercial insight, and consistent performance in fast-paced, digital-first teams.
Overview
7
7
years of professional experience
Work History
Event Marketing Solutions Executive
Target Connections LTD
2024.07 - Current
- Drive revenue by selling event marketing solutions to financial services clients, including sponsorships, table packages, and branded activations.
- Manage the full B2B sales cycle from lead generation and outbound pitching through to negotiation and deal closure.
- Collaborate with multiple client stakeholders to deliver tailored campaigns aligned to commercial goals and brand objectives.
- Support client growth by maximising visibility and ROI at high-profile industry events through strategic sales execution.
Charlotte Tilbury
Senior CX Specialist
2024.09 - 2025.02
- Managed and resolved high-volume, escalated customer complaints across email and social media channels, consistently delivering resolutions aligned with Charlotte Tilbury’s luxury brand standards.
- Acted as a senior escalation point and mentor, supporting and coaching junior advisors to improve service quality, tone of voice, and first-contact resolution.
- Collaborated closely with internal operations and client-side stakeholders to escalate complex issues, identify recurring trends, and recommend process improvements.
- Consistently met and exceeded KPIs for response time, complaint resolution, and customer satisfaction while maintaining a customer-first, empathetic approach across all touchpoints.
Account Manager
Incisive Media
2023.06 - 2024.05
- Managed and grew memberships across Incisive Media’s Financial Services and Sustainability portfolio, including Business Green, Professional Pensions, and Farmers Guardian, resulting in a 35% conversion rate, contributing to a revenue increase of 2 million in the fiscal year.
- Identified and onboarded new members through targeted outreach, while nurturing existing relationships to drive engagement, retention, and renewals.
- Promoted exclusive content, events, and tailored experiences, using data insights to personalise engagement and maximise member value.
- Worked cross-functionally with finance and internal teams to deliver revenue-generating campaigns, gather member feedback, and align offerings with brand and commercial objectives.
Business Development Manager
Incisive Media (Investment IQ, Financial Services)
2022.09 - 2024.05
- Built and scaled a new B2B territory from scratch, supporting the product development and launch of Investment IQ within the financial services sector.
- Drove business development by connecting content owners with a highly targeted audience of pensions and wealth management professionals through strategic outreach.
- Curated and commercialised thought-leadership content from multiple contributors, ensuring maximum relevance, engagement, and reach.
- Enabled clients to grow subscriber bases and expand marketing impact through intelligent data capture, audience insight, and performance-led distribution.
Assistant Manager
Three UK
2018.10 - 2021.12
- Progressed from Customer Advisor to Assistant Manager within Three UK, demonstrating consistent high performance in sales, customer engagement, and leadership.
- Delivered strong sales results in a target-driven environment, handling customer objections, closing deals, and exceeding KPIs across mobile and service solutions, resulting in 20% increase in revenue and a 15% improvement in profit margins.
- Led and supported team members to improve service quality, sales conversion, and customer satisfaction, while managing day-to-day operational performance, resulting in 35% reduction in contract disputes.
- Developed advanced communication, negotiation, and relationship-building skills through high-volume customer interactions and commercial decision-making.
Education
Law with Business
Nottingham Trent University
Nottingham, United Kingdom06.2022
Master of Laws - LLM Legal Practice (SQE1&2)
University of Law
London 11.2026
Skills
- Remote Stakeholder & Client Management
- Cross-Functional Collaboration
- Revenue Growth & Target Achievement
- Customer Experience & Retention
- Escalation & Complex Issue Resolution
- CRM & Ticketing Systems (Salesforce, Zendesk, HubSpot)
- KPI, CSAT & Performance Tracking
- Data Analysis & Process Improvement
- Clear Written & Digital Communication
- Time & Priority Management (Remote Teams)
Timeline
Charlotte Tilbury
Senior CX Specialist
2024.09 - 2025.02
Event Marketing Solutions Executive
Target Connections LTD
2024.07 - Current
Account Manager
Incisive Media
2023.06 - 2024.05
Business Development Manager
Incisive Media (Investment IQ, Financial Services)
2022.09 - 2024.05
Assistant Manager
Three UK
2018.10 - 2021.12
Law with Business
Nottingham Trent University
Master of Laws - LLM Legal Practice (SQE1&2)
University of Law