Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Chanel Read

Essex,United Kingdom

Summary


Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. I'm an enthusiastic, reliable, self motivated individual with good rapport building capabilities. Proven to be adaptable in challenging situations. I enjoy working independently and within a team.

Overview

13
13
years of professional experience
8
8
years of post-secondary education

Work history

Service Support Officer

Cera Care
06.2024 - Current


  • Maintained accurate and detailed compliance records.
  • Updating service user care plans & risk assessments
  • Report writing
  • Managing office inbox for service users and carers
  • Answering all calls and covering on call for carers
  • Liaising with multiple professionals and families
  • Orientation and carer reviews



Insurance Advisor

Saga
01.2022 - 05.2024
  • Processing new business , MTA's and renewals
  • Processing payments
  • Liaising with the referral and claims team
  • Achieving targets
  • Dealing with complaints
  • Reviewed Insurance applications and processed approvals or denials.
  • Handled paperwork efficiently, reducing processing time significantly.

Support Worker (Placement)

Young Carers
10.2019 - 12.2020
  • Liaised with external and internal professionals to provide holistic support.
  • Provided companionship during outings contributing to an active social life for clients.
  • Ran parent programmes to promote wellbeing and resources
  • Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
  • Completing assessments
  • Working with children between ages 3-17

Carer

TAPESTRY
01.2017 - 03.2020
  • Assisting with personal care, shopping and finances
  • Liaising with professional's and family members
  • Re ordering mediation and assisting with medication reviews
  • Working in the day centre
  • Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
  • Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.

Unit Support Worker

Hill Grange
12.2015 - 12.2016
  • Supporting service user transitioning from prison into supported living
  • Aiding rebuilding relationships with families
  • Liaising with probation
  • Promoting well-being
  • Assisting with resources to help with their addiction
  • Dealing with DWP and borough benefits
  • Writing and communicating daily logs & action plans
  • Managing and coordinating case papers & documentation for meetings as required
  • Helped service users to gain ability to function independently in society.

Legal Secretary / Receptionist

Lillywhite Williams & Co. Solicitors
02.2012 - 10.2015
  • Organising and maintaining law libraries, documents, and case files
  • Proof reading documentations and audio typing
  • Photocopying and maintaining stationery stock
  • Preparing court bundles
  • Applying and liaising with legal aid
  • Meeting with clients
  • Answering and transferring calls, taking messages and managing emails
  • Close and archive files, in accordance with the Records Management Policy
  • Assisting with injunctions
  • Built positive client relationships to increase satisfaction and retention.

Education

Introduction to Social Work - Social Work

Barking College
09.2015 - 05.2016

Diploma of Higher Education - Children and Young People

CPD - School of Health Care
United Kingdom
01.2025 - 01.2025

Warren comprehensive -

Warren comprehensive
09.1993 - 05.1999

University of East London
09.2017 - 06.2019

Skills

  • Time Management
  • Prioritizing workload
  • Customer Service
  • Communications
  • Critical-thinking
  • Client rapport

References

References available upon request

Timeline

Diploma of Higher Education - Children and Young People

CPD - School of Health Care
01.2025 - 01.2025

Service Support Officer

Cera Care
06.2024 - Current

Insurance Advisor

Saga
01.2022 - 05.2024

Support Worker (Placement)

Young Carers
10.2019 - 12.2020

University of East London
09.2017 - 06.2019

Carer

TAPESTRY
01.2017 - 03.2020

Unit Support Worker

Hill Grange
12.2015 - 12.2016

Introduction to Social Work - Social Work

Barking College
09.2015 - 05.2016

Legal Secretary / Receptionist

Lillywhite Williams & Co. Solicitors
02.2012 - 10.2015

Warren comprehensive -

Warren comprehensive
09.1993 - 05.1999

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Chanel Read