Chanel Read
Essex,United Kingdom
Summary
Compassionate individual with strong communication and problem-solving skills, coupled with deep understanding of client care and support. I'm an enthusiastic, reliable, self motivated individual with good rapport building capabilities. Proven to be adaptable in challenging situations. I enjoy working independently and within a team.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Service Support Officer
Cera Care
2024.06 - Current
- Maintained accurate and detailed compliance records.
- Updating service user care plans & risk assessments
- Report writing
- Managing office inbox for service users and carers
- Answering all calls and covering on call for carers
- Liaising with multiple professionals and families
- Orientation and carer reviews
Insurance Advisor
Saga
2022.01 - 2024.05
- Processing new business , MTA's and renewals
- Processing payments
- Liaising with the referral and claims team
- Achieving targets
- Dealing with complaints
- Reviewed Insurance applications and processed approvals or denials.
- Handled paperwork efficiently, reducing processing time significantly.
Support Worker (Placement)
Young Carers
2019.10 - 2020.12
- Liaised with external and internal professionals to provide holistic support.
- Provided companionship during outings contributing to an active social life for clients.
- Ran parent programmes to promote wellbeing and resources
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Completing assessments
- Working with children between ages 3-17
Carer
TAPESTRY
2017.01 - 2020.03
- Assisting with personal care, shopping and finances
- Liaising with professional's and family members
- Re ordering mediation and assisting with medication reviews
- Working in the day centre
- Prioritised person-centred care to maximise independence for clients with dementia and limited mobility.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
Unit Support Worker
Hill Grange
2015.12 - 2016.12
- Supporting service user transitioning from prison into supported living
- Aiding rebuilding relationships with families
- Liaising with probation
- Promoting well-being
- Assisting with resources to help with their addiction
- Dealing with DWP and borough benefits
- Writing and communicating daily logs & action plans
- Managing and coordinating case papers & documentation for meetings as required
- Helped service users to gain ability to function independently in society.
Legal Secretary / Receptionist
Lillywhite Williams & Co. Solicitors
2012.02 - 2015.10
- Organising and maintaining law libraries, documents, and case files
- Proof reading documentations and audio typing
- Photocopying and maintaining stationery stock
- Preparing court bundles
- Applying and liaising with legal aid
- Meeting with clients
- Answering and transferring calls, taking messages and managing emails
- Close and archive files, in accordance with the Records Management Policy
- Assisting with injunctions
- Built positive client relationships to increase satisfaction and retention.
Education
Introduction to Social Work - Social Work
Barking College
2015.09 - 2016.05
Diploma of Higher Education - Children and Young People
CPD - School of Health Care
United Kingdom 2025.01 - 2025.01
Warren comprehensive -
Warren comprehensive
1993.09 - 1999.05
University of East London
2017.09 - 2019.06
Skills
- Time Management
- Prioritizing workload
- Customer Service
- Communications
- Critical-thinking
- Client rapport
References
References available upon request
Timeline
Diploma of Higher Education - Children and Young People
CPD - School of Health Care
2025.01 - 2025.01
Service Support Officer
Cera Care
2024.06 - Current
Insurance Advisor
Saga
2022.01 - 2024.05
Support Worker (Placement)
Young Carers
2019.10 - 2020.12
University of East London
2017.09 - 2019.06
Carer
TAPESTRY
2017.01 - 2020.03
Unit Support Worker
Hill Grange
2015.12 - 2016.12
Introduction to Social Work - Social Work
Barking College
2015.09 - 2016.05
Legal Secretary / Receptionist
Lillywhite Williams & Co. Solicitors
2012.02 - 2015.10
Warren comprehensive -
Warren comprehensive
1993.09 - 1999.05