Chanel Nickols-Smith

Pre-Construction Technical Manager for St Joseph. Based in Milton Keynes East, 4,800-unit, 25 year scheme

Role and responsibilities;

• Delivery of all 3rd party consents and approvals working alongside the IDB, Milton Keynes Council, Public Rights of Way, Environment Agency, The Parks Trust, Natural England, Nature Space. Managing Ecology, discharging planning conditions, sectional agreements covering S278/S98 and TTROs.
• Managing delivery dates, reports and plans to support all approvals.
• Working on delivery of all the infrastructure elements including HIF (Housing infrastructure fund) and Non-HIF, utilities and earthworks.
• Tender analysis for consultants for all works relating to infrastructure and parcels including utilities.
• Managing all consultant appointments, variations, payments and invoices.
• Legal agreements.
• Managing weekly reports and meetings covering all aspects of the role.
• Working alongside contractors and consultants as well as building and maintaining 3rd party relationships.
• Managing sustainability on site, undertaking weekly audits, and ensuring we meet our sustainability strategy and goal.
• I am the Site 'Sustainability Champion'
• I am the Project 'Our Vision Champion'
• Collaborate with multidisciplinary teams to develop solutions.
• Engages with stakeholders to build relationships and brand awareness.
• Consistently arrives at work on time and ready to start immediately.
• Presents information clearly and concisely
• Analyse data and information to identify issues and create tailored solutions.
• Prioritise tasks according to business needs, maximise team output.
• Process invoices and payment runs with complete accuracy.
• Supported team by demonstrating respect and willingness to help.
• Use Microsoft Word and other software tools to create documents and clear communications.
• Promote best practices to uphold output quality standards.

• Mitigated potential risks effectively, safeguarded against possible pitfalls within projects.
• Strengthened stakeholder relationships through regular updates and clear communication.
• Streamlined processes using lean methodologies, improved operational efficiency significantly.
• Fostered a positive work environment, enhanced team productivity substantially.
• Identified risks, implemented mitigation strategies for secure project outcomes.
• Facilitated smooth transitions between project stages for seamless progression.
• Guided the development of project objectives, established clear performance expectations.
• Promoted team collaboration for more innovative solutions in projects.

PMIP Project Manager, I joined the role as an assistant in August 2018, before being promoted to PM in 2019.

My duties included:

• Maintaining the PMIP Toolkit components such as Project Control Documents (PCDs), Master Schedule and Action Tracker to ensure projects are suitably tracked and monitored.
• Identify and escalate to the BUPM any potential problems, ideas, risks or issues
• Maintain project review meeting minutes and actions, and update the Action Tracker accordingly
• Engage with project team members to follow-up project related actions
• Propose improvements to the way projects are delivered in the BU e.g. process, meetings
• Promote capture and use of lessons learned across the BU
• Lead project team review meeting: provide project related information required for BUMT reporting; coordinate completion of actions to drive projects forward

In 2016 I was on a secondment working on a National Options project for Head Office at High Wycombe where I was working closely with all BU's gathering data and rationalising options. TW Head Office, High Wycombe is currently in the feasibility stage of the “Options Online” project. The project is tasked with delivering an online facility providing functionality for our customers to view and select configurable options. I was working alongside the Project Manger visiting all regions to review this process. After working on the project for over a year part time, I was then taken out of my BU and moved onto the project full time working alongside all TW regions and external companies until August 2018.

• Implemented new process models for enhanced productivity.
• Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
• Designed comprehensive reports on process performance metrics, supported informed decision-making.
• Helped organisations improve customer satisfaction and achieve measurable results.
• Applied data toward developing optimum objectives, strategies and plans for [Area of expertise].
• Deployed advanced technology solutions for better data management and tracking of operations.
• Provided expert advice on process improvement methodologies to key stakeholders within the organisation.
• Led change management initiatives, ensured smooth transitions during reorganisation efforts.
• Achieved streamlined workflow with detailed process mapping.
• Assisted teams with implementing new recommendations and revising instructions for staff.
• Scrutinised existing and proposed methods and procedures.
• Guided clients toward improved organisational structures and better solutions for identified problems.
• Optimised resource allocation through careful capacity planning and forecasting.
• Assessed potential risks and developed mitigation plans, reduced overall project risk exposure.
• Communicated with staff at all organisational levels to assess current systems.
• Enhanced communication channels by establishing clear process documentation.
• Encouraged development of clear objectives and action plans.
• Maintained compliance with industry standards by regularly auditing and reviewing business processes.
• Conducted training sessions for staff on new process implementation.
• Supported team by demonstrating respect and willingness to help.
• Successfully delivered on tasks within tight deadlines.

In August 2016 I moved to the sales department where I split my job roles between the two departments. Within sales I have worked alongside the sale managers and director's dealing with all help to buy, part ex and reservation paperwork, dealing with customer queries, ordering uniform and stationary, I look after the sales report and update this every week, as well as the help to buy report. I also support all sales executives and have a positive relationship with internal and external teams from Sales & Marketing Director, Sales Executives, Sales Administrator, PX and Marketing staff, to the department Directors and our MD, I have worked closely with Site Managers, Production, Commercial, Legal and Technical department. I also have dealt with Customers, suppliers and Sub-contractors again building a close relationship with all suppliers.

• Promoted organisation as public representative at business, social and community functions.
• Streamlined processes for improved efficiency in fundraising operations, therefore increasing productivity.
• Updated website and social media channels with fundraising campaign content.
• Reviewed annual and longer-term budgets to maximise events and reach fundraising KPIs.
• Worked with marketing team on development and delivery of creative campaigns to support fundraising activities.
• Supported cash flow management by developing projections for annual revenues, including donations, sales and grants.
• Identified potential funding sources through research, thereby securing new partnerships.
• Provided support and supplies to volunteers to successfully carry out duties.
• Established relationship with media, organised press conferences and worked closely with news teams.
• Conducted public presentations and prepared materials.
• Participated in brainstorming to develop new methods to raise funds.
• Built strong relationships with donors whilst ensuring transparent communication on fund usage.
• Helped create fundraising events to generate over 1million in revenue.
• Composed content, engaged with followers in comments and monitored activities to manage social media accounts with cohesive strategy.
• Attended business, social and other functions to promote organisation.
• Performed administrative duties relating to fundraising research, data and finance.
• Achieved fundraising goals by developing compelling grant proposals and presentations.
• Engaged public via social media platforms, leading to increased online donations.
• Delivered charity events to maximise donations.

• Set new appointments, rescheduled appointments, and sent reminders.
• Registered information on database to maintain accurate and updated details.
• Transcribed medical reports accurately, reducing errors in documentation.
• Executed tasks given by healthcare professionals effectively leading to smooth workflow.
• Managed and successfully resolved patient inquiries, maintaining records and informing relevant personnel.
• Followed strict safety standards, patient protection requirements, and legal guidelines.
• Attended meetings and recorded minutes to keep proper documentation.
• Typed dictation from doctors and updated charts of patients.
• Improved office efficiency with organised filing systems.
• Documented patient encounter information, laboratory results, and correspondence for records.
• Developed friendly relationships with patients to improve their comfort level during visits.
• Maintained patient confidentiality by adhering to strict data protection policies.
• Kept library of medical files, records and technical documentation.
• Followed written and verbal directions, managing high-volume details and tasks with accuracy.
• Photocopied and scanned documents to update patient records.
• Reminded patients regarding upcoming appointments to streamline schedule.
• Maintained tidy work area to support cleanliness and quality standards.
• Scheduled appointments to reduce patient waiting times.
• Answered phone enquiries and transferred calls to specific departments.
• Answered phone calls and messages, scheduling appointments and handling patient enquiries.
• Facilitated clear communication between patients and healthcare providers.
• Addressed questions, escalating issues and complaints to management.
• Provided administrative support to medical staff, enhancing their productivity levels.
• Supported team by demonstrating respect and willingness to help.