Chandrika Gowritharan

Responsible for delegating and managing the day to day tasks of the accounts team, specifically focusing on the accurate reporting and processing of 150+ contractor invoices across our two UK and two foreign companies.

Key Responsibilities:

• Accurately reporting contractors' time worked before the monthly commissions cut-off
• Ensuring contractors' invoices are presented with correct details - pay rates; VAT; exchange rates; invoice totals; currencies and accurately processing them for payment via SAGE 200
• Managing the weekly and monthly contractor payroll for all four of our companies
• Collaborating with the 'supplier payments' team' to provide accurate payment totals each week for the Finance Director to approve
• Raising multi-currency invoices in SAGE 200 and promptly sending them to clients to ensure payment terms are started on the correct date
• Approving and positing sales invoices raised by the Accounts Assistant
• Resolving contractor and client queries in a timely manner on SAGE 200
• Carefully managing the volume of emails in the shared Finance Inbox to ensure all emails are actioned
• Assisting the Management Accountants in resolving Gross Profit queries by working with different teams within the business
• Generating reports for 'contractor timesheets and invoices in query' to discuss and provide solutions in bi-weekly meetings with our company directors

Key Achievements:

• Organised and carried out training sessions across two offices to aid with the smooth running of the business by bridging the gap in knowledge between the Sales and Finance Team
• Implemented processes to prevent incorrect incorrect invoicing and delays in client payments
• Used my analytical skills to recover over 3,000.00 EUR worth of debt
• Created invoice and timesheet templates for contractors to use to ensure consistency

Key Responsibilities:

• Responsible for smooth running of the customer service section- i.e., managing staff breaks, training staff and staff allocation between departments to manage busy periods
• Overseeing alcohol sale on behalf of staff that are under 18
• Meeting and greeting customers and external visitors at the customer services desk in a professional and welcoming manner
• Providing exceptional customer service by dealing with customer complaints and enquiries
• Dealing with telephone queries in a friendly, efficient way
• Responsibly cashing up tills at the end of the day.

Key Achievements:

Providing great customer service on the 'Welcome Desk', gaining repeat customer satisfaction

Handled the monthly invoice run for 14 nursery sites.

Key Responsibilities:

• Accurate handling of Direct Debits – Direct Debit run, dealing with bank submission and dealing with all rejected Direct Debits
• Dealing with queries from Parents and Nurseries including rates, discounts and relevant schemes
• Payment allocations and Credit Control for all 14 nurseries
• Preparing payment plans to help Parents keep their debt current
• Processing overpayment of nursery fees and deposit refunds to Parents
• Processing payments to suppliers
• Managing the Nursery Finance Inbox and resolution of all queries
• Timely completion of month end processes, such as debt reports, deposits reconciliation for 14 nursery sites, and working with Nursery Managers to ensure their deposits control account balance
• Requesting journals with correct coding to balance deposits control accounts
• Preparing and sending debt reports for all 14 sites to General Managers, Nursery Managers and Deputy Nursery Managers, highlighting overdue accounts

Key Achievements:

• Trained Nursery Managers on financial expectations and the company's financial software, which helped keep debt to a minimum
• Prepared payment plans to help Parents keep their debt current, which in turn prevented further loss of money for the business

Ran the weekly payroll across two branches ensuring contractors were paid on time.

Key Responsibilities:

• Working closely with the Area Operations Manager, Branch Managers and Consultants across two branches to resolve any Finance issues
• Carefully and confidentially preparing payslips and P45's for workers
• Dealing with workers' and clients' queries in a timely manner
• Liaising with clients to ensure purchase orders are raised and goods receipted in a timely manner, so invoices are paid
• Working with the credit control and finance department to ensure all debt queries are resolved effectively
• Competent usage of Excel to successfully manage data load, i.e., cost maintenance, client database, worker database
• Accurately adding compliance information on the workers' and clients' records

Key Achievements:

• Forecasting expenses for clients to raise purchase orders promptly, which allowed for our invoices to be paid on time