Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

CHANDRASHEKHAR VENNELA

Barking,UK

Summary

A versatile and results-driven professional with extensive experience in sales, marketing, administration, customer relations, and hospitality management. I have nearly five years of experience across various industries, including IT, retail, manufacturing, and hospitality. I offer a unique blend of leadership, operational expertise, and client-focused strategies.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Supervisor

Royal Casino Slots
London, Essex
09.2024 - Current


  • Software Operations: Skilled in utilizing MerkurSlots software for managing machine operations, generating transaction reports, and troubleshooting system errors. Ensured that system updates were executed efficiently to maintain seamless operations.
  • Promotional Activities: Managed cash match promotions, including monitoring promotional funds, distributing rewards, and maintaining detailed records of promotional activity to ensure compliance with policies.
  • Money Float Management: Oversaw the handling of money floats, ensuring accurate counts, reconciliations, and seamless replenishment. Emptied and maintained cash handling machines and ensured all transactions were accurately updated.
  • Team Collaboration: Coordinated with other departments, including security, marketing, and operations, to ensure smooth day-to-day operations and an exceptional customer experience.
  • Problem-Solving: Quickly resolved technical issues with machines or discrepancies in transactions, minimising downtime and ensuring customer satisfaction.
  • Customer Service: Delivered exceptional service to clients, including identifying and supporting vulnerable customers under responsible gaming policies. Maintained a professional and empathetic approach while adhering to regulatory standards

Internship

Accor Group of Hotels
London
12.2022 - 05.2024
  • Engaged in sales activities including lead generation, prospecting, and relationship management to support revenue growth
  • Built strong relationships with corporate clients, travel agencies, and event planners, promoting hotel services and ensuring a seamless booking experience
  • Collaborated with the sales team to implement targeted strategies, informed by market trends and competitor analysis
  • Handled inquiries professionally, resolving client issues to ensure high satisfaction levels
  • Improved customer satisfaction by providing timely assistance during stay.
  • Reduced wait times with high-speed processing of reservations.
  • Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.

Retail Sales Associate

M&S Food
Waterloo
02.2022 - 08.2022
  • Provided excellent customer service, guiding customers through purchases and assisting with inquiries
  • Supported the shift manager in addressing operational challenges and resolving customer complaints
  • Promoted ongoing store offers and discounts to increase sales, leveraging strong product knowledge
  • Actively managed inventory levels, assisting with restocking to maintain product availability
  • Ensured compliance with company policies on customer service, safety, and security
  • 20 hours/week

Business Manager

Potestas IT Services
Hyderabad
02.2020 - 11.2021
  • Led sales and service strategies for educational institutions, managing a portfolio of clients to provide tailored IT solutions
  • Formulated business plans to drive revenue growth, effectively leading cross-functional teams to meet organizational goals
  • Conducted market analysis to identify growth opportunities, develop customer acquisition strategies, and ensure sustained profitability
  • Recruited, trained, and mentored new hires, contributing to talent development within the company
  • Built strong stakeholder relationships to align on business objectives and foster collaborative outcomes
  • Analyzed KPIs to monitor performance, implementing initiatives to optimize business results

Senior Customer Support Executive

V2V Enterprises
Hyderabad
02.2016 - 01.2020
  • Delivered high-quality customer service by effectively resolving queries and fostering loyalty
  • Partnered with field operations to identify growth opportunities and enhance service quality
  • Maintained proactive communication with clients, updating them on service enhancements and relevant market developments
  • Established performance metrics and quality standards for customer service, driving operational improvements
  • Acted as a customer advocate, relaying insights to internal teams to improve product offerings
  • Developed customer retention strategies, using data-driven insights to boost customer loyalty

Education

Master of Business Administration - Business managment

York St John University
York, UK
01.2021 - 12.2023

Skills

  • Sales & Relationship Management
  • Customer Service Excellence
  • Leadership and Team Management
  • Financial Management
  • Hospitality Expertise
  • Inventory and Stock Management
  • Problem-Solving and Decision-Making
  • Communication and Interpersonal Skills
  • Business Planning & Analysis
  • Communication & Team Collaboration
  • Adaptability and Multitasking
  • Staff recruitment
  • Task collaboration
  • Problem-solving
  • Team building
  • Administrative support

Languages

English
Advanced
C1

Timeline

Supervisor

Royal Casino Slots
09.2024 - Current

Internship

Accor Group of Hotels
12.2022 - 05.2024

Retail Sales Associate

M&S Food
02.2022 - 08.2022

Master of Business Administration - Business managment

York St John University
01.2021 - 12.2023

Business Manager

Potestas IT Services
02.2020 - 11.2021

Senior Customer Support Executive

V2V Enterprises
02.2016 - 01.2020

Similar Profiles

CREATE PROFILE
CHANDRASHEKHAR VENNELA