Chandrakanth Kannamalla
Azure Cloud Consultant/Lead
Southampton
Summary
With over 10 years of professional experience in the information technology industry, I have successfully taken on various roles. My approach to work is driven by self-motivation and a strong belief in the power of teamwork. I am a quick learner and adaptable to new challenges, leading by example. I prioritize understanding and meeting the needs of both clients and employers. My dedication and determination make me an ideal fit for any organization. Currently, seeking a challenging position that provides ample opportunities for growth, fosters all-round development, and encourages independent and innovative thinking.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Azure Cloud Consultant Engineer
Tata Consultancy (TCS)
Southampton, United Kingdom
05.2019 - Current
- Around 5+ years of experience as Cloud Engineer and Have Knowledge on Azure Identity access Management + Admin(Compute) + Networking, Azure DevOps - CI/CD Pipe lines
- Experience on Administration and Troubleshooting of Azure IAAS, PaaS, SaaS Components
- Implemented Azure Active Directory (AD) for identity management, including configuring conditional access policies and multi-factor authentication (MFA)
- Creating Azure Environment as per Customer requirement like Azure VM's provision, Decommission and storage accounts Management, Virtual network creation etc
- Disk Management - Creation/Deletion of VM disk, Disk space expansions, taking the snapshots
- Backup management - Hands on experience on VM backups, Applying the backups, Creation of backup policies, recovery service vault managements - Restoring VMs , Restoring Disks from the restore points etc
- Patch installations on machines - Making sure that the patching compliance is meeting the SLA
- Have hands on experience on Disaster Recovery from site-to-site DR - ASR
- Network Management - Creation of VNet and subnet , Updating UDR , Creation/Configure of NSG , Load Balancer set up and management.
- Azure native Firewall management- Inbound/outbound rules , DNAT rules
- Works on trouble shooting of network components
- in DNS entries, Supported AD support , Enabling options/filters on third party tools like Infoblox etc
- Software management - Installations of packages on the Virtual machines as per the client requirement i.e software's like - security tools (Tenable, Crowdstrike, O365, Python, .net, Chrome, IE other client-based applications etc
- Maintenance of CMDB - A direct
- Attending/Driving Daily status meetings with internal and external meetings along with CAB meetings
- Creating/monitoring/resolving/closure of Tickets in ServiceNow (Issue Tracking)
- Sending daily status report to team and management
- Participated in FinOps related activities
- Tags management and updating the tags on resources for cost optimization
- Having understanding of PowerShell capabilities
- Implementation of Projects like - Cloud analytics engine, Synapse
- Migration participation - Was part of migration activity and accountable for setting up whole Monitoring Team, From Planning, Knowledge acquisition, RACI set up, Creation/Updating of SOP's, secondary, Primary support till steady state
- Conducted comprehensive reviews of client''s existing infrastructure, identifying areas for improvement and cost reduction opportunities.
- Provided expert guidance to clients on industry trends, emerging technologies, and best practices in the field of cloud computing.
- Azure DevOps Administration Management
Infrastructure Run Engineer - Command Center (NOC) and System Administrator for Windows
Invesco India Pvt Ltd
Hyderabad
03.2017 - 05.2019
- Command center Monitoring (NOC) - Monitor Alerts for Network, Servers and Storages outages along with the critical applications and site monitoring
- Proactive monitoring from Consoles raising incidents and routing to support teams and updating them through mail and call accordingly
- Responsible for managing LAN/WAN installation, networking and troubleshooting
- Experience on Patch Installations and OS Upgradations
- User management - Creation of users and groups
- New Server Build / Request
- Creation of Shared Folders
- Setting of File/Directory Level Permissions - Change permissions
- Power shut down activities
- Ticket management etc
Service Support Representative (SSR 3A) - IT Service Desk and Incident Management.
Unisys India Pvt Ltd
Hyderabad
02.2015 - 03.2017
- Have handled all types of communication like password, technical calls, chats and emails
- Make changes to the IVR when required
- Manage incident management bridge calls with support teams, on-call support application teams and management
- Identifying and reporting outages on the floor based on major call drivers
- Collaborated with cross-functional teams, ensuring seamless communication and coordination in resolving complex customer issues.
- Documenting key actions and events during an Incident bridge calls
- Post Incident Documentation to assist problem management in Root cause analysis
- Notification to Senior Leadership of status and impact to customers/clients (IT Alerts)
- Taking Ownership of all Major incidents until a solution, work-around or other area of responsibility
- Work closely with immediate supervisor for all performance, learning and development aspects
- Drive Daily group chat of the account speed up incident resolution in the team and provide real time support to new associates via group chat
- Perform confidently and authoritatively in role of incident management subject matter expert and lead customer personnel in responding to fast paced incidents
- Sending Mir3 Notifications (Pages) to the Support teams to join them in the call
- Ability to multi-task and make sound judgments in a fast-paced, high stress environment
- Increased customer satisfaction by resolving issues
Education
Bachelor of Science - MEC'S
Bhavan's Vivekananda Degree College
06.2011 - 06.2014
Board of Intermediate - MPC'S
Little Flower Junior College
06.2009 - 06.2011
High School Diploma - undefined
NGRI High School
06.2008 - 05.2009
Skills
Cloud architecture design
Identity and Access management
Network configuration
Cloud cost optimization
Backup and recovery
Load balancing
Cloud security management
DevOps implementation
Monitoring and logging
Troubleshooting
Incident management
Compliance and governance
Stakeholder communication
Excellent communication
Time management abilities
Team building
Certification
ITIL V3 Foundation Certification
Personal Information
- Date of Birth: 06/10/93
- Nationality: Indian
Hobbies
"Sweat is my sparkle; the gym is my runway. Fitness is not a destination, it's a lifestyle."
Timeline
Azure Cloud Consultant Engineer
Tata Consultancy (TCS)
05.2019 - Current
Infrastructure Run Engineer - Command Center (NOC) and System Administrator for Windows
Invesco India Pvt Ltd
03.2017 - 05.2019
Service Support Representative (SSR 3A) - IT Service Desk and Incident Management.
Unisys India Pvt Ltd
02.2015 - 03.2017
Bachelor of Science - MEC'S
Bhavan's Vivekananda Degree College
06.2011 - 06.2014
Board of Intermediate - MPC'S
Little Flower Junior College
06.2009 - 06.2011
High School Diploma - undefined
NGRI High School
06.2008 - 05.2009