Chandra Golla
Bradford,UK
Summary
Having 14 years of IT experience in Data Architecture, Data Integration and Data Modeling process. Designed and implemented several large Data Warehouse Projects utilizing a variety of methodologies and technology design approaches providing a full range of enterprise Support services and solutions.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work history
Application Service Manager
Cognizant Technology Solutions
Hyderabad, India
01.2017 - 11.2023
- Collaborated with cross-functional teams to ensure alignment with business requirements
- As Customer Application Service Manager ensured that application specific issues are addressed by Operations & Product Vendors. Ensured Product is up & running as per agreed commitments from Product Vendor.
- Delivered feedback constructively to enhance staff performance.
- Analysed statistics and KPIs to identify potential service improvements.
- Took ownership of escalated customer issues and followed through to resolution.
- Improved customer service experiences to facilitate organic growth and loyalty.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Investigated customer issues to find acceptable conclusion and prevent recurrence.
- Diagnosed and communicated technical problems to customers at appropriate level of understanding.
- Leading and Managing Medium to Large Scale Project Involving Various Business Groups with focus on high Quality Deliverables to augment latest technical trends
- Client facing Roles with Excellent Collaboration skills with Broad Range of Both IT and Business Stakeholders
- Adhered strictly to policies and procedures for continued company compliance.
- Providing Prime support to vendor by achieving Cost optimization solutions, Technology transitions, Application rationalization. Provided License Optimization solutions and renewed, merged applications by providing Technical, Business impact analysis, Demonstration to business and KT.
- Ability to support multiple lines of business or applications of medium to highly complex at Global Level with multiple concurrent users, ensuring control, integrity and accessibility
- Stakeholder communication during P1 and P2 Incidents and RCA closure for the same
ETL Lead
AIG
Bangalore
01.2015 - 01.2017
- ODS and IDW system Implementation
IT Analyst I
Caterpillar
Bangalore
01.2014 - 01.2015
- EIM project Implementation and Support
Senior ETL Developer
SCOPE International
Chennai
01.2013 - 01.2014
- Customer Experiecne Management system development and Enahacements
Senior ETL Developer
Bodhtree Consulting Private Limited
Location
01.2011 - 01.2013
- EDW Migration
ETL Developer
Mascon Global Limited
Location
01.2010 - 01.2011
- Informatica to DataStage Migration
Education
Master of Computer Applications -
JNTU Hyderabad
Hyderabad, India 01.2010 - 04.2011
Skills
- Data modeling
- Data architecture
- PowerBI
- Data warehousing
- Azure Purview
- Azure Data Factory
- IBM DataStage
- Azure DataBricks
- Data Quality
- Data Governance
- Agile
- Confluence
- Jira
- Data Privacy
- Azure SQL
- Python
- ETL
- Data Architect
- MS Teams
- Administrative and clerical support
- Customer engagement
- Time management
- Team Management
- Customer Service
- Problem Solving
- MS Office
- Service management
Accomplishments
- Application Rationalization and Modernization
- Large-scale Data Migration Project
Timeline
Application Service Manager
Cognizant Technology Solutions
01.2017 - 11.2023
ETL Lead
AIG
01.2015 - 01.2017
IT Analyst I
Caterpillar
01.2014 - 01.2015
Senior ETL Developer
SCOPE International
01.2013 - 01.2014
Senior ETL Developer
Bodhtree Consulting Private Limited
01.2011 - 01.2013
ETL Developer
Mascon Global Limited
01.2010 - 01.2011
Master of Computer Applications -
JNTU Hyderabad
01.2010 - 04.2011
Similar Profiles
Janardhanan PerumalsamyJanardhanan Perumalsamy
Sr. Executive Support at Cognizant technology Solutions, Cognizant Technology SolutionsSr. Executive Support at Cognizant technology Solutions, Cognizant Technology Solutions
HARSHAVARTHAN N MHARSHAVARTHAN N M
Test Engineer at Cognizant Technology Solutions, CTSTest Engineer at Cognizant Technology Solutions, CTS
Yogeswaran GanesanYogeswaran Ganesan
Associate of Projects at Cognizant Technology Solutions India Private LimitedAssociate of Projects at Cognizant Technology Solutions India Private Limited
Sagnik DasSagnik Das
Programmer Analyst at Cognizant Technology SolutionsProgrammer Analyst at Cognizant Technology Solutions
Gowsick PalaniGowsick Palani
Research Intern at website learnerResearch Intern at website learner