Chandan Kumar Patel
South Lanarkshire
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Productive Operative
Challenge-trg
01.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated leadership skills in managing projects from concept to completion.
Assistant Manager
Saathimart Incorporate Pvt Ltd
01.2020 - 01.2023
- Monitored security to protect employees, customers and property.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Launched quality assurance practices for each phase of development
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reviewed sales and gross profit report to assess company efficiency.
- Established team priorities, maintained schedules and monitored performance.
- Developed strategy to increase sales and drive profits.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
- Tracked client participation in treatment services to identify attendance issues.
- Analyzed customer financial records to determine appropriate payment plan.
- Attended monthly sales meetings and quarterly sales trainings.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Collaborated with manufacturing and supply chain management.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Identified opportunities to reduce lead times and improve inventory management.
- Collaborated with internal stakeholders to create timely and accurate purchase orders.
- Purchased new products and oversaw inventory stocking and availability.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Service Supervisor
Carnival Restro & Meeting
Kathmandu, Nepal
04.2018 - 10.2018
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Education
Bachelor In Hotel Management - Hotel Management
12.2018
Intermediate - Management
08.2013
S.L.C - High School Administration
04.2011
Skills
- Good Telephone Etiquette
- Critical Thinking
- Excellent Communication
- Planning and Coordination
- Self-Motivated
- Problem-Solving
- Flexible and Adaptable
Languages
English
Intermediate (B1)
Nepali
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Beginner (A1)
Urdu
Beginner (A1)
Bhojpuri
Beginner (A1)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Productive Operative - Challenge-trg
01.2023 - Current
Assistant Manager - Saathimart Incorporate Pvt Ltd
01.2020 - 01.2023
Service Supervisor - Carnival Restro & Meeting
04.2018 - 10.2018
Kantipur International College - Bachelor In Hotel Management , Hotel Management
Birgunj Public School - Intermediate , Management
Nepal Rastriya Sec. School - S.L.C, High School Administration