Chandani Maharjan
Victoria,London
Summary
With career in banking and customer service, specialism lies in fostering and maintaining strong customer relationships to enhance business growth. Capable of nurturing profitable relationships by leveraging skills in financial advisory and customer service, leading to increased customer satisfaction and retention. Customer needs are met by providing personalized banking solutions while adhering to banking regulations and standards.
Overview
6
6
years of professional experience
Work History
Customer Service
Taro Restaurant
Victoria, London
06.2022 - Current
- Instructed guests on menu specials, took food and beverage orders, and answered any questions which may have arisen.
- Paid close attention to dietary and allergic restrictions, and remained clean and hygienic throughout all shifts.
- Excellent customer service skills when interacting with clients.
Intern
Sunrise Bank Ltd
Siddhipur, Lalitpur
10.2019 - 04.2020
- Photocopied and printed documents for office team members.
- Handled customer inquiries via email and telephone, delivering exceptional service and fostering positive relationships.
- Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
Accountant
Nepaa Saving and Credit Co-operative Society Ltd
Purnachandi, Kathmandu
03.2019 - 09.2019
- Updated and maintained accounting journals, ledgers, and other records detailing financial transactions.
- Prepared detailed financial statements, including profit and loss accounts, for review.
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
Education
Master of Business Administration - Banking and Finance
University of the West of Scotland
London, UK Bachelor of - Business Studies
Tribhuvan University
Kathmandu, Nepal +2 - Management
Pinnacle college
Lagenkhel, NepalS.L.C -
Nava Kunja Secondary School
Siddhipur, NepalSkills
- MS Word, MS PowerPoint Presentation, MS Excel
- Basic Diploma in Graphic Design
- Accounting software (Sage, Xero, QuickBooks)
- Leadership and Teamwork-building
- Communication Skills
- Time management
Languages
English
Upper intermediate
Hindi
Intermediate
Nepali
Fluent
Social Activities
- Unification of the Youth (UNITY) Founder Member Vice chairman (Collaborated with other social providers and medical professionals to organize Health programs every year)
- Satya Yuba club Member since 2018
Interests
- Studying Accounting Books
- Watching television: Documentaries, movies
- Making Handicrafts
- Learning different skills through the medium of Internet
Timeline
Customer Service
Taro Restaurant
06.2022 - Current
Intern
Sunrise Bank Ltd
10.2019 - 04.2020
Accountant
Nepaa Saving and Credit Co-operative Society Ltd
03.2019 - 09.2019
Master of Business Administration - Banking and Finance
University of the West of Scotland
Bachelor of - Business Studies
Tribhuvan University
+2 - Management
Pinnacle college
S.L.C -
Nava Kunja Secondary School
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