Hi, I’m
CHANDAN BHATI
West Drayton
Summary
Driven Operations Manager with a proven track record at Maharaja hotel, enhancing operational efficiency and customer satisfaction. Expert in Operations Management and Problem-Solving, I significantly increased profit by streamlining processes and implementing quality control systems. Skilled in fostering team leadership and developing effective strategies for business growth and customer retention. Seasoned Operations Manager and talented leader with exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach..
Overview
4
years of professional experience
Work History
Maharaja hotel
Business Management Intern
08.2020 - 07.2022
Job overview
- Two years of placement in global business specializing in commercial lending and leasing across a range of business sectors
- Worked in a team of 20 based across multiple sites, communicating effectively to ensure that supplier and leasing agreements were coordinated efficiently
- Maintained high level customer relationships to ensure that they received outstanding service
- Analyzed data metrics relating to aviation leasing and financial agreements
- Compiled reports based on data analysis to ensure that business decisions were based on evidence
- Managed up to five key projects at any one time, liaising with colleagues and clients regularly and ensuring that all project deadlines were met.
McDonald
Customer Service Assistant
09.2023 - Current
Job overview
- Deliver excellent customer service, answering queries and resolving complaints
- Work flexibly in different departments as required, covering at short notice for absent colleagues
- Assist in new staff training, providing help and advice to team members in a clear and concise manner
- Awarded ‘Employee of the Month' on five separate occasions.
Education
Brunel University
MSc from International Business and Management
03.2025
University Overview
Placement Modules included: Management Studies, International trade, Marketing, Research Methods, Operations Management, Global business, and Management.
Jai Narayan Vyas University
B.COM
04.2020
University Overview
GROUP 1 - MANAGEMENT ACCOUNTING, INCOME TAX & INDIRECT TAXES, AUDITING. OPERATIONS, FINANCIAL MANAGEMENT.
GROUP 3 - INTERNATIONAL MARKETING
Skills
- IT SKILLS
- Fully conversant with Microsoft Office
- Competent user of social media such as Facebook and Twitter
- Operations Management
- Problem-Solving
- Customer Service
- Performance monitoring
- Team Leadership
- Operations Monitoring
- Business Development
- Decision-Making
- Customer Retention
- Marketing
Work Preference
Work Type
Full TimeInternshipLocation Preference
On-SiteImportant To Me
Career advancementPersonal development programsLanguages
Hindi
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Assistant
McDonald
09.2023 - Current
Business Management Intern
Maharaja hotel
08.2020 - 07.2022
Brunel University
MSc from International Business and Management
Jai Narayan Vyas University
B.COM
GROUP 3 - INTERNATIONAL MARKETING
Interests
Keeping fit through gym. Cooking and baking, hosting regular ‘Come Dine with Me' events amongst friends.
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