Summary
Overview
Work history
Education
Skills
Websites
Certification
Volunteer
Timeline
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Chancelvie Dondolo

Manchester,United Kingdom

Summary

A strong commitment to driving user success and a passion for supporting business growth is evident. Experience in forecasting, customer engagement, and account management has been demonstrated, alongside the ability to provide tailored recommendations for various business needs. Enthusiasm for applying exceptional customer service skills to foster lasting relationships aligns with a vision focused on enhancing user experiences and achieving collective goals.

Overview

3
3
years of professional experience
1
1
Certification

Work history

BUSINESS DEVELOPMENT REPRESENTATIVE

Recruit CX
Cork, Ireland
02.2025 - 04.2025
  • Achieved 95%+ of weekly KPIs, contributing to 12% increase in qualified leads across the USA market.
  • Used Salesforce to manage over 300 pipeline opportunities, boosting sales team efficiency.
  • Delivered weekly pipeline forecasts with 90%+ accuracy, supporting strategic decision making.
  • Provided sales analytics and forecasts, supporting business owners with strategic insights.
  • Played a key role in nurturing prospects through the funnel, improving lead to conversion rate by 22%.
  • Forged relationships with key industry stakeholders for improved market understanding.

VENDOR ACCOUNT EXECUTIVE

Telus Digital
Cork, Ireland
02.2024 - 01.2025
  • Company Overview: Stripe
  • Managed a portfolio of 100+ business clients, achieving 120% of monthly sales quota for 8 consecutive months.
  • Generated over €800K+ in revenue by identifying upsell opportunities and cross selling Stripe's financial tools.
  • Delivered tailored product recommendations, increasing customer adoption rate by 35%.
  • Conducted over 25 client consultations monthly, reducing churn rate by 20%.
  • Navigated and resolved objections, improving sales conversion rate by 18%.
  • Initiated cost-saving measures whilst maintaining high-quality standards of products procured.

CUSTOMER SERVICE AGENT

Abtran
Cork, Ireland
05.2023 - 12.2023
  • Company Overview: eFlow
  • Resolved an average of 60+ customer queries daily with 98% satisfaction rating.
  • Supported back office escalations, reducing case resolution time by 30%.
  • Trained in fraud detection procedures, contributing to 10% reduction in flagged incidents.
  • Ensured smooth transactions with detailed record keeping.

ADMINISTRATION ADVISOR

Abtran
Cork, Ireland
06.2022 - 05.2023
  • Company Overview: KBC Bank Ireland
  • Managed KBC's Irish exit, ensuring smooth account closures and compliance. With over 30,000 account closures with 100% compliance.
  • Streamlined home loan and deposit processes, enhancing record accuracy.
  • Ensured AML/KYC standards were met, with 0% audit failure rate.
  • Improved internal data accuracy by updating over 5000 customer records.

Education

BACHELOR'S HONOURS - ART

Southeast Technological University
09.2019 - 05/2023

Level 7 - Psychology

Cork College of Commerce
09/2018 - 05/2019

Skills

  • Sales Analytics
  • Salesforce
  • CRM
  • Microsoft Office
  • Excel
  • Database Management
  • Problem Solving
  • Leadership
  • Negotiation
  • Time Management
  • Customer Service
  • Sales Forecasting
  • Business Analysis
  • Security
  • HubSpot
  • Account Management
  • Project Planning
  • Customer Engagement
  • Lead nurturing
  • Customer retention
  • Market relationship building
  • B2B cold calling
  • E - commerce sales
  • Woocomm e rce
  • Sales and revenue forecasting
  • Objection Handling
  • Sale s and stock analysis
  • Lead qualification

Websites

Certification

  • Mental Health Action Project
  • Ireland's Age Action Project
  • Level 8 First Class Honours Degree in English & Psychology
  • QQI Level 7 Certificate in Psychology

Volunteer

Cork Simon Volunteer

Timeline

BUSINESS DEVELOPMENT REPRESENTATIVE

Recruit CX
02.2025 - 04.2025

VENDOR ACCOUNT EXECUTIVE

Telus Digital
02.2024 - 01.2025

CUSTOMER SERVICE AGENT

Abtran
05.2023 - 12.2023

ADMINISTRATION ADVISOR

Abtran
06.2022 - 05.2023

BACHELOR'S HONOURS - ART

Southeast Technological University
09.2019 - 05/2023

Level 7 - Psychology

Cork College of Commerce
09/2018 - 05/2019

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Chancelvie Dondolo