Chané Bailey

• Demonstrated proficiency in various massage techniques that contributed to overall client well-being and relaxation.
• Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
• Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
• Increased salon revenue by upselling additional services and retail products to clients.
• Provided staff training on various massage techniques.
• Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.

• Informed guests of appropriate products available to increase retail sales.
• Kept calendar with scheduled appointments and scheduled therapists for appropriate treatments and time slots.
• I nspected salon stock, identifying sh ortages, replenishing items and maintaining consistent spa inventory.
• Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
• Utilized promotions, print and digital marketing to attract new clients.
• Trained and mentored Therapists to achieve optimal performance levels and maintain high standards of service.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.

• Delivering a full range of holistic and beauty treatments to spa members, spa guests and walk in Customers
• Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery..
• Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
• Maintained record of supplies for the treatment rooms
• Flexibly worked evenings and weekends to maintain proper spa coverage.
• Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.

• Delivering a full range of holistic and beauty treatments to spa members, spa guests and walk in Customers
• Demonstrated professionalism and dedication to client satisfaction through consistent punctuality, attention to detail, and commitment to high-quality service delivery..
• Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
• Maintained record of supplies for the treatment rooms
• Flexibly worked evenings and weekends to maintain proper spa coverage.
• Provided attentive care during treatments, addressing any concerns or discomforts promptly and professionally.

• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Maintained a clean reception area that allowed visitors to feel comfortable while waiting.
• Enhanced customer experience by efficiently managing showroom appointments and welcoming visitors with a professional demeanor.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Answered central telephone system and directed calls accordingly.

• Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.

• Supported salon operations with administrative tasks such as answering phone calls, scheduling appointments, and processing payments.

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• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
• Achieved proficiency in various beauty therapy techniques through hands-on training sessions, workshops, and continuous education courses.