Champika Senarath
Sutton
Summary
Experienced technician with focus on field service, providing reliable maintenance and repair solutions. Solves complex technical issues and ensures optimal equipment performance through hands-on expertise and problem-solving skills. Committed to delivering high-quality service and maintaining customer satisfaction.
Overview
20
20
years of professional experience
9
9
years of post-secondary education
Work history
Field Service Technician
Marren Microwave Ltd
London, United Kingdom
2021.07 - Current
- Preventative Maintenance & Repairs: Performing routine maintenance and fixing faulty, broken-down, or damaged catering equipment and up-selling new products and machines.
- Diagnostics: Using technical knowledge and testing equipment to diagnose electrical or mechanical faults.
- Installation: Setting up new catering machinery and equipment on-site.
- Documentation: Keeping detailed, accurate records of jobs attended, parts used, and problems resolved.
- Customer Support: Acting as a company representative, providing on-site training to clients for simple maintenance tasks and offering advice.
- Operational Duties: Managing "boot stock" (inventory in their service vehicle) and adhering to health and safety regulations.
Service Technitian Grade 2
Winterhalter UK
London, United Kindom
2018.10 - 2021.07
- Breakdown & Repair: Quickly diagnosing and fixing faults, often ensuring a 100% first-time fix rate by carrying the right tools and spares.
- Preventative Maintenance (PPM): Conducting scheduled servicing to keep machines running efficiently, saving energy, water, and chemicals, and extending machine life.
- User Training & Support: Educating staff on correct operation, daily checks, and best practices to prevent common issues, reducing avoidable call-outs.
- Remote Monitoring: Using Winterhalter's technology (like Connected Wash) to proactively identify potential problems before they escalate.
- Hygiene & Efficiency: Ensuring machines deliver perfect wash results and meet hygiene standards (HACCP), often by analyzing machine data.
- Software Updates: Installing software updates via USB interfaces for new functions and improved performance.
Project Manager
NSC Global
London
2013.12 - 2021.06
- Planning & Strategy: Defining project goals, breaking down work, creating schedules (like Gantt charts), and aligning projects with company strategy.
- Execution & Monitoring: Overseeing project lifecycle, managing resources, tracking progress (budgets, schedules, risks), and ensuring quality delivery.
- Team Leadership: Managing multicultural, often virtual, teams, facilitating meetings, and fostering strong communication across time zones.
- Stakeholder Management: Communicating progress, managing expectations, and ensuring alignment with all parties.
- Risk & Communication: Identifying potential issues, facilitating communication flow, and using tools like Confluence for documentation.
- Project Staging Controller Oct 2015 - Dec 2017
- Network Field Engineer Dec 2013 - Oct 2015
Customer Sales Assistant
Waitrose Limited
London
2009.03 - 2016.03
Shift Manager
McDonalds Restaurants Ltd
Chelsea, London
2005.12 - 2012.06
Education
CISCO Certified Networking Associate - Routing, Switching and Security
London Metropolitan University
2015.09 - 2017.09
BSC (Hons) - Computer Science
London Metropolitan University
2002.09 - 2006.08
BTEC National Diploma - Electronics Engineering
Hammersmith and West London College
1999.09 - 2002.07
Skills
- Customer Relation Management
- Microsoft Office
- Java, Unix, Personal Computer Building and Troubleshooting
- First Aid, Health & Safety and Food Safety
- CompTia A
- CISCO Certified Networking Associate(Routing, Switching and Security)
- PADI Open Water
Reference
Available on request
Personal Information
Took part in charity skydive in 2011 and raised almost £1000 for children with special needs.
Photography, Travelling Sketching, Motorcycle touring, Climbing, Hiking & Gardering.
Timeline
Field Service Technician
Marren Microwave Ltd
2021.07 - Current
Service Technitian Grade 2
Winterhalter UK
2018.10 - 2021.07
CISCO Certified Networking Associate - Routing, Switching and Security
London Metropolitan University
2015.09 - 2017.09
Project Manager
NSC Global
2013.12 - 2021.06
Customer Sales Assistant
Waitrose Limited
2009.03 - 2016.03
Shift Manager
McDonalds Restaurants Ltd
2005.12 - 2012.06
BSC (Hons) - Computer Science
London Metropolitan University
2002.09 - 2006.08
BTEC National Diploma - Electronics Engineering
Hammersmith and West London College
1999.09 - 2002.07