chamika weerarathne
Sutton,Surrey
Summary
A dedicated professional with expertise in fraud detection and a strong client-focused approach. Demonstrates a solid understanding of social welfare policies and regulations, coupled with proficiency in implementing policy and procedure. Skilled in GDPR procedures and monitoring, with exceptional analytical, communication, and interpersonal skills. Known for strong written communication, empathy, and resilience to stressful situations. Committed to leveraging these competencies to enhance organisational integrity and client satisfaction.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Compliance officer
Department For Work & Pensions
Sutton
07.2022 - Current
- Investigated potential errors and fraud in benefits system to uphold social security integrity.
- Conducted interviews, assessed claims, and gathered evidence for accurate benefit payments.
- Verified information by collaborating with stakeholders to ensure data accuracy.
- Reviewed contracts and agreements for violations and risk exposure.
- Ensured company procedures met all relevant regulations by implementing rigorous checking systems.
- Led the internal investigation of compliance issues, ensuring swift resolution of problems.
- Implemented preventative measures against non-compliance situations by thorough monitoring.
Work coach
DWP
Sutton
10.2020 - 07.2022
- Collaborated with employers for effective job matching.
- Evaluated clients' backgrounds, resulting in suitable job placements.
- Actively listened to clients' needs and concerns, facilitating improved communication and trust-building.
- Achieved client satisfaction by providing personalised career advice.
Customer service officer
Santander UK
Hayes, Hillingdon
01.2017 - 12.2018
- Resolved conflicts quickly whilst preserving positive business relationships.
- Managed difficult customer situations for maintaining company reputation.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Processed payments swiftly for improved customer experience.
Education
MSc - Human Resource management
Brunel University London
Uxbridge 06.2016 - 06.2017
BA - Business Management
Wrexham Glyndwr University
London 01.2011 - 06.2014
Skills
- Fraud detection
- Implementing policy and procedure
- GDPR procedures and monitoring
- analytical, communication, and interpersonal skill
- solid understanding of social welfare policies and regulations
- Client-Focused approach
- Strong written communication
- Empathy understanding
- Resilience to stressful situations
Affiliations
Gardening
dog walking
Timeline
Compliance officer
Department For Work & Pensions
07.2022 - Current
Work coach
DWP
10.2020 - 07.2022
Customer service officer
Santander UK
01.2017 - 12.2018
MSc - Human Resource management
Brunel University London
06.2016 - 06.2017
BA - Business Management
Wrexham Glyndwr University
01.2011 - 06.2014
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