Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chamberlain Izoma

London

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Warehouse Colleague

Wincanton Logistics
03.2023 - Current
  • Developed and maintained courteous and effective working relationships.
  • Supported warehouse operatives with daily operational functions.
  • Performed all duties safely and efficiently in line with safety rules for best working practices.
  • Consistently achieved daily picking targets through diligent work ethic and dedication to warehouse regulations.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Talent Management Analyst/HR Service Advisor

Union Bank Of Nigeria Plc
08.2017 - 02.2023
  • Validated results and performed quality assurance to assess accuracy of data.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
  • Identified and resolved problems through root cause analysis and research.
  • Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
  • Owned and managed the manpower resources for the business area, including planning on an annualized basis for optimized headcount management.
  • Internal resourcing – review succession plans and talent pools to check for internal candidates, participate in internal/external interviewing discussions as appropriate and ensure a strong line manager capability.
  • Worked with the Learning and Development team to ensure we built an external talent pipeline aligned with our resourcing plans.
  • Conducted periodic Talent Review sessions to understand our talent demography within the organization, matching staff performance against their demonstrated potential.
  • Supported periodic promotion exercises and bonus payments based on achieving defined goals, ensuring that employees are appropriately motivated, recognised, and rewarded for their contributions to achieving business goals.
  • Reviewed and set yearly and half-yearly KPIs to align staff activities with the organization's objectives.
  • Conducted monthly and bi-annual staff performance appraisal exercises for all Operations, Technology and Risk Management Functions employees.
  • Drive routine operations planning and training for staff to keep them apprised of crucial day-to-day and emergency operating/process guidelines. Collaborate with the Learning Academy to conduct training to bridge identified gaps.
  • Oversee (and conduct where appropriate in conjunction with the line manager) interviews and investigations on ER issues, complaints, and grievances, connecting with EIR to ensure proper case management and record keeping.
  • Lead organizational change initiatives for the business area working with the HR Head of Business Advisory.

Customer Service Officer

Union Bank Of Nigeria Plc
06.2014 - 08.2017
  • Promoted company brand and unique offerings through personalized customer service.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assisted call-in customers with questions and orders.
  • Acted as the "Quality Control Officer" with respect to ensuring that the branch was clean and well-maintained.

Officer, E-Reference/Legal Search

Union Bank Of Nigeria Plc
12.2013 - 06.2014
  • Responsible for initiating a centralized legal search for new and existing company/business name and estate accounts and also for the bank's centralized e-referencing/e-dividend both inward and outward.
  • IT Desk Support Project Management & Solution.

National Youth Service Corps Member

National Youth Service Corps, NYSC
11.2012 - 10.2013
  • Self-motivated, with a strong sense of personal responsibility.
  • Computer Laboratory Instructor and class teacher.

Education

Higher National Diploma - Computer Science

Lagos State Polytechnic
Lagos, Nigeria

National Diploma - Computer Science

Grace Polytechnic
Ogun, Nigeria

Skills

  • Performance Management
  • Data Analytics and Visualization
  • Job Analysis/Evaluation
  • HR Information System Management
  • Employee Relations
  • Organization and Time Management
  • Key Performance Indicator Development
  • Adaptability
  • Customer Relations
  • Learning and Development
  • Data Management
  • Talent Management
  • Interpersonal Skills
  • MS Office
  • SQL
  • Power BI

Certification

  • Professional Conduct and Ethics Certification II – CIBN (2022)
  • Hay Grade and Job Evaluation Certification – Korn Ferry (2020)
  • Managing Legal Risk in Labour Outsourcing – Hybrid Consult (2020)
  • Legal Issues in Human Resources Management – Hybrid Consult (2019)
  • Professional Conduct and Ethics Certification – CIBN (2019)
  • Wow Customer Experience Service – LYD Consulting (2018)
  • E-Portal Operations - Nigeria Inter-Bank Settlement System Plc (NIBSS) 2016

Timeline

Warehouse Colleague

Wincanton Logistics
03.2023 - Current

Talent Management Analyst/HR Service Advisor

Union Bank Of Nigeria Plc
08.2017 - 02.2023

Customer Service Officer

Union Bank Of Nigeria Plc
06.2014 - 08.2017

Officer, E-Reference/Legal Search

Union Bank Of Nigeria Plc
12.2013 - 06.2014

National Youth Service Corps Member

National Youth Service Corps, NYSC
11.2012 - 10.2013

Higher National Diploma - Computer Science

Lagos State Polytechnic

National Diploma - Computer Science

Grace Polytechnic

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Chamberlain Izoma