CHAMANPREET SINGH
WIGSTON, LEICESTER,UK
Summary
Motivated and customer-focused professional with proven experience in the hospitality, retail, and travel industries. Skilled in front desk operations, customer service, and relationship management, with a strong ability to understand and meet customer needs. Demonstrates excellent interpersonal skills and a consistent track record of delivering exceptional service. Experienced in both sales and front office operations. Currently seeking a full-time position within a reputable organization that supports both professional development and personal growth.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
GUEST SERVICE MANAGER – FRONT DESK
RAMADA ENCORE BY WYNDHAM
Leicester, United Kingdom
2025.01 - 2025.11
- Lead and supervise the front desk team during day and night shifts, ensuring smooth operations and excellent guest service.
- Ensure all hotel staff adhere to company standards, policies, and procedures.
- Address and resolve guest complaints, incidents, and emergencies promptly, maintaining high guest satisfaction.
- Manage front desk operations, including check-ins, check-outs, and reservations for arriving and departing guests.
- Coordinate with housekeeping to ensure rooms are clean and prepared for guest arrivals.
- Oversee hotel security measures, including surveillance and regular patrols.
- Review nightly activity, generate reports on guest expenses, occupancy rates, and incidents; complete Night Audit procedures.
- Maintain inventory of front desk supplies, ensuring items are stocked and ready for use.
- Be flexible with shift schedules, including weekends and holidays, to meet operational needs.
OPERATIONS OFFICER
VFS GLOBAL PVT LTD
Leicester, United Kingdom
2024.01 - 2025.01
- Managed front and back-office operations for visa application processes, ensuring compliance with consulate guidelines.
- Collected and scrutinised documents for visa applications, coordinating passport delivery efficiently.
- Maintained accurate records of applications in accordance with SOPs and process guidelines.
- Provided applicants with information on services and recommended suitable options.
- Addressed applicant queries to enhance the visa application experience.
- Ensured timely completion of processes within mandated turnaround times.
- Analysed operational data, generating reports on finance, KPIs, and performance metrics.
GUEST RELATIONSHIP EXECUTIVE
VFS GLOBAL PVT LTD
Chandigarh, India
2019.12 - 2023.11
- Delivered tailored service information to clients, recommending optimal solutions.
- Educated customers on products and promotions to boost engagement.
- Managed Premium Lounge operations, ensuring seamless experiences for high-value clients.
- Coordinated lounge staff to maintain service quality and cleanliness.
- Optimised logistics for Visa at Doorstep services throughout the city.
- Resolved customer queries and complaints, ensuring timely visa processing.
- Developed public relations strategies to enhance customer experience and brand visibility.
- Provided training for staff to ensure compliance with service standards.
CUSTOMER RELATIONS OFFICER
NEXUS ELANTE MALL (A BLACKSTONE GROUP COMPANY)
Chandigarh, India
2018.10 - 2019.12
- Managed tenant relationships and resolved customer inquiries effectively.
- Developed performance standards to enhance communication and customer satisfaction.
- Cultivated positive client relationships by providing prompt solutions.
- Handled high volumes of customer queries, ensuring swift resolutions.
- Delivered knowledgeable service, consistently achieving positive feedback.
- Maintained accurate updates of customer information in the database.
GUEST SERVICE ASSOCIATE
JW MARRIOTT
Chandigarh, India
2017.03 - 2018.10
- Efficiently handled guest calls, resolving queries with professionalism and courtesy.
- Managed guest check-ins and check-outs, verifying IDs and processing payments.
- Promoted hotel services through suggestive selling techniques to upsell rooms.
- Collaborated with housekeeping to maintain accurate room status and coordinate maintenance requests.
- Processed payments, posted charges, and managed foreign currency exchanges.
- Guided guests on procedures for using room safes, mini-bars, and keys.
- Maintained a clean, organised, and welcoming front desk area at all times.
HOTEL OPERATIONAL FRONT DESK TRAINEE
TAJ HOTELS
Chandigarh, India
2016.11 - 2017.03
- Front Desk Trainee at Taj Hotels, delivering exceptional guest service through efficient check-ins/outs, inquiry resolution, and operational support.
HOTEL INDUSTRIAL TRAINEE
JW MARRIOTT
Chandigarh, India
2013.07 - 2013.10
- Completed industrial training at JW Marriott, gaining cross-departmental experience in Front Office, F&B service, Housekeeping, and Food Production while maintaining high service and hygiene standards.
Education
BACHELOR’S OF SCIENCE - HOSPITALITY AND HOTEL ADMINISTRATION
CHANDIGARH INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY
CHANDIGARH, INDIA 2012.01 - 2015.01
Skills
- Guest relations and customer care
- Complaint resolution and handling
- Front office management
- Team collaboration and leadership
- Interpersonal and communication skills
- Computer literacy (hotel software, MS Office)
- Quick learning and adaptability
- Leadership qualities
- Sales techniques
- Staff development
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Personal data processing
I hereby declare that above written information is true to my best-known knowledge.
Timeline
GUEST SERVICE MANAGER – FRONT DESK
RAMADA ENCORE BY WYNDHAM
2025.01 - 2025.11
OPERATIONS OFFICER
VFS GLOBAL PVT LTD
2024.01 - 2025.01
GUEST RELATIONSHIP EXECUTIVE
VFS GLOBAL PVT LTD
2019.12 - 2023.11
CUSTOMER RELATIONS OFFICER
NEXUS ELANTE MALL (A BLACKSTONE GROUP COMPANY)
2018.10 - 2019.12
GUEST SERVICE ASSOCIATE
JW MARRIOTT
2017.03 - 2018.10
HOTEL OPERATIONAL FRONT DESK TRAINEE
TAJ HOTELS
2016.11 - 2017.03
HOTEL INDUSTRIAL TRAINEE
JW MARRIOTT
2013.07 - 2013.10
BACHELOR’S OF SCIENCE - HOSPITALITY AND HOTEL ADMINISTRATION
CHANDIGARH INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY
2012.01 - 2015.01