Hi, I’m
Chaitrika Kuchibhotla
Product Manager/ Product Owner/ Lead Business Analyst
Maidenhead,WNM
Summary
Dynamic product management and business analysis professional with over 20 years of experience in the telecom and retail sectors, specializing in digital products and transformative change initiatives. Expertise in integrating AI automation into digital platforms to enhance user experiences through conversational chat capabilities and customer behavioral modeling. Comprehensive knowledge of the payment industry, including systems integration, compliance regulations such as PCI DSS and GDPR, and emerging technology trends. Hands-on experience with omni-channel payment solutions from leading vendors like Apple, Google, and PayPal. Proven ability to collaborate effectively across diverse, cross-cultural teams globally while leveraging strong analytical skills and a pragmatic approach to drive business success.
Overview
20
years of professional experience
1
Certification
5
Languages
Work History
Freelance Consultant
Digital Experience Lead/ Product Manager
2024.07 - 2025.03 (8 education.months_Label)
Job overview
- Company Overview: UK
- Accountable for documenting requirements for the Vodafone digital platform
- Created user journeys and user personas for the Vodafone digital platform
- Led discovery sessions and guided activities for the Single Sign-On process, assessed architectural impacts and platform inefficiencies, and provided insights to lead Po's
- Drafted Business Case for the Single Sign On Projects
- Ensured that all the required engagement with respective stakeholders prior to the project Kick Off
- Applied industry best practices from other sectors to enhance the platform
- Aligned and documented features to the program roadmap, contributing to the creation of the roadmap
- Led feature walkthroughs with key stakeholders, including Solution Architects, UX/UI Team, Dev Team, and Testing Team
- Participated in sizing and prioritization activities
- Once the feature was sized and ready for the delivery pipeline, documented user stories based on the INVEST criteria
- Coordinated HLD sign-off with Solution Architects
- Participated in daily stand-ups and assisted the Dev team in resolving blockers
- Collaborated with the UX and UI teams to align the designs and took responsibility for the sign-off
- Led the exploration and integration of AI-driven automation tools to streamline user journeys, enhancing efficiency and customer experience on the Vodafone digital platform
- Collaborated with UX/UI teams to design and prototype AI-powered conversational chat features for customer interactions
- Worked with analytics teams to implement customer behavioural modelling techniques, using user data to inform product decisions and personalize digital touchpoints
- Documented process flows for the complete end-to-end user journey using BPMN notation on Aris
- Reviewing the test plan and approving the test cases
- Participated in UAT and demos, and approved the change
- UK
Freelance Consultant
Business Process Excellence
2023.12 - 2024.07 (7 education.months_Label)
Job overview
- Company Overview: Saudi Arabia
- Spearheaded and executed Inventory Management for the B2B (MVNO) greenfield project
- Oversaw and implemented Supply Chain Management for B2B Fixed, B2C Fixed, and B2C MVNO
- Created and documented Supply Chain Management policies using BPMN notation on Aris and developed eTOM processes across all Areas of Business
- Led the successful implementation of NetSuite ERP, with a focus on the CRM module, ensuring a seamless integration of business processes and data flow across departments
- Facilitated requirements gathering, process mapping, and gap analysis to define system requirements and ensure alignment with business needs
- Managed and executed data migration efforts, including the extraction, transformation, and loading (ETL) of data into the CRM side of NetSuite, ensuring data integrity and consistency
- Collaborated with cross-functional teams to identify and define data requirements, developed data mapping documents, and provided insights to streamline data migration processes
- Advised on AI-based customer interaction models for B2B and B2C services, incorporating predictive analytics and behavioral insights into CRM strategies
- Conducted detailed data manipulation to ensure compatibility with NetSuite CRM, enhancing the accuracy and usability of the system for end-users
- Designed and documented business process workflows, ensuring they were properly mapped to the system's functionalities and optimized for efficiency
- Supported testing efforts, including unit testing, user acceptance testing (UAT), and post-implementation validation to ensure all project deliverables met business requirements
- Provided post-implementation support, resolving system issues, offering end-user training, and assisting with system optimizations
- Worked with key stakeholders to develop detailed project plans, ensuring timelines, milestones, and deliverables were met on time and within scope
- Provided critical support in managing change requests and system enhancements during the implementation phase to ensure the project's success
- Analysed system inefficiencies and directed the Change Request (CR) management process with IT
- Led the delivery of the Capacity Management initiative for IT
- Saudi Arabia
Vodafone UK
Process Architect
2023.08 - 2023.11 (3 education.months_Label)
Job overview
- Company Overview: Network Operations Centre
- Documented E2E PO raising As- Is processes using BPMN Notation for UK Project Budgeting and Governance Team
- Lead workshops for Open commitments & Credit Note Journey's
- Lead the activities and created a repository of processes
- Worked collaboratively with all the teams involved in documenting the process and sign off
- Handled escalation calls to mitigate the PO issues
- Documented processes for Receipting, WBS Codes, Final Accounts Settlements, Open commitments etc
- Network Operations Centre
North Highland
Senior Business Analyst Consultant
2021.10 - 2023.06 (1 education.year_Label & 8 education.months_Label)
Job overview
- Own and drive omni channel digital customer journeys and change roadmap in alignment with the Digital Business strategy - Vision, Goals, Objectives
- Responsible for all customer journeys from Customer Acquisition to In-life Customer Management to Customer Upgrades and Customer Order Management
- Lead, manage and mentor a group of Technical Product Owners in work allocation and Customer Journey allocation to deliver change successfully
- Manage and communicate Product Strategy Network and Product Roadmaps and their alignment to Strategy
- Deliver Complex Product changes, integrations, delivery roadmaps across end-to-end delivery and change processes
- Lead periodic planning workshops and establish product sprint plans with the help of Scrum Masters and Product Owners
- Manage Product Backlog and the prioritisation of Epics & User Stories
- Collaborate with Business & Technology Stakeholders including Product Owners and Scrum Teams
- Documented process flows for internal processes using BPMN notation
- Technology products & vendor selection in alignment with Product & Business Strategy and contribute to RFx processes.
- Managing relationships and collaborate with existing vendors and strategic cloud partners.
- Participate in Governance and Assurance Boards' meetings to ensure the business and technical decisions are aligned to Product and Business strategy.
- Define and lead End-to-end Product Management Processes that the Scrum Teams should follow.
- Worked on BI dashboards to understand the performance of the key KPI's
- Ensured key data points requirements are fed into the BI team to measure the performance of new features launch
Vodafone Global Enterprise
Senior Product Owner / Senior Business Analyst
2019.04 - 2021.10 (2 education.years_Label & 6 education.months_Label)
Job overview
- End-to-End Product Owner for Solution & Release Trains
- Led Sizing, Shaping & Delivering requirement for Programme Increments
- Apply Design Thinking Techniques such as Fundamental Question, Stakeholder Map, Value Proposition, Service Blueprints to define scope of the projects and design customer centric solutions.
- Drive workshops for requirement elicitation with the application of Customer Experience Standards (CX) and the use of Customer Journeys
- Create and Maintain Product / Project Documentation such as Solution Intent, Solution Context, High level Requirements, Capturing Capabilities, Features and User Stories (using INVEST criteria) via established project management tools such as JIRA and Confluence
- Participate in the demand management process to assist the business in establishing Business Cases relating to new systems or existing system changes.
- Apply 9Box Model for alignment of requirement deliverables.
- Use of collaborative tools like Miro and Mural for requirement gathering, Design Thinking and Customer Journey Workshops
- Created a new framework to define core requirements for Sell, Build & Run processes of multiple portfolios.
- Contribute to Programme Increment (PI) Planning
- Coordinate work with the cross functional stakeholders including Line of Business, Product Managers, Product Owners, Service Designers, Technology, IT and Testing
- Work with Technology Architects and business/project sponsors to support creation of system designs.
- Work independently in a Business Analysis role on all aspects of diverse research, analysis, design support and development of business solutions
- Understanding how legacy and web-based systems interface with each other and perform gap analysis where required.
- Ensuring all issues are identified, tracked, reported on and resolved in a timely manner for stakeholder alignment.
- Support the Project / Programme managers in enforcement of project deadlines and schedules.
- Support all projects end to end (from Discovery Phase to Delivery Phase)
Bruhati Technologies Ltd
Consulting Business & Quality Analyst (Part-time)
2016.07 - 2019.04 (2 education.years_Label & 9 education.months_Label)
Job overview
- Perform idea feasibility analysis for new product ideas and new integrations for Oracle ERP
- Gather ERP functional & non-functional requirements from Business stakeholders and produce business requirements / user stories specification documents
- Prioritise requirements / user stories with key Stake holder & Business Owner inputs
- Act as product owner in the Agile Teams and keep track of product backlog
- Liaise with User Experience designers to come up with User Interface specification for web/mobile based products
- Give inputs in Sprint / Release retrospective meetings & product demos for refinement of products in future releases
- Review Test Scenarios & Test Cases for the Product Backlog requirements/user stories and support Test Driven Development & Quality Control
- Manage scope, raise change requests with the engagement of Business stakeholders
- Requirement traceability to use cases/ user stories
- Work with the design, development & test teams and manage the requirements to design & test compliancy
- Assisting cross functional team throughout SDLC.
- Use of Requirements/Test management tools such as Jira & HP ALM
- Documented Business Process Modelling (BPMN 2.0) in Aris, Visio & Sparx Enterprise Architect
Hutchison 3G
Sales Manager
2010.11 - 2016.03 (5 education.years_Label & 4 education.months_Label)
Job overview
- Company Overview: www.three.co.uk
- Manage retail sales & customer support processes including customer acquisitions, in-life upgrades, customer interactions, care, cross sales and upsells
- Manage operational processes such as sales reconciliations, stock intakes, inter-branch transfers, retail loss prevention, etc
- Understand customer requirements and translate into sales & address customer issues through channel care.
- Manage shop floor and supporting the team in driving sales across all KPI's
- Continuously mentor and monitor sales associates and give timely and constructive feedback through periodic reviews
- Handle operations on daily basis and deputising the Store Manager in their absence
- Setting up daily sales targets & motivate staff in daily briefs
- Follow the best practices and compliances in store & operations and monitor staff to adhere to them
- Www.three.co.uk
J.Sainsbury
Checkout Assistant
2009.10 - 2010.10 (1 education.year_Label)
OnMobile Limited, India
Assistant Product Manager
2007.11 - 2008.05 (6 education.months_Label)
Job overview
- Company Overview: www.onmobile.com
- Managed 'mobile portals' product life cycle; managed product/service design, formulating marketing strategies, product launch and finally implementing the product improvisation process.
- Evaluated market scope and identified target segments; drafted formal marketing plans in promoting celebrity campaigns and select national and regional events/contests.
- Studied market dynamics, end-user behavioural patterns for Web 2.0 and Mobile products.
- Cohesively worked with partnering telecom service providers in customising the products to the next level and increasing the customer satisfaction.
- Managed five internal teams and successfully executed marketing campaigns to promote Value Added Services (VAS) Packs.
- Coordinated Design & Delivery effort of about twelve mobile portals per month
- Scheduled and tracked product releases; and quality-reviewed event based content
- Presented Sales performance reports to SBU managers, and aided in making strategic business decisions in maximising cross-operator minutes of usage and thus the billable charges
- Www.onmobile.com
Mahindra Comviva, India
Business Development Executive
2006.01 - 2007.11 (1 education.year_Label & 10 education.months_Label)
Job overview
- Company Overview: www.mahindracomviva.com
- Offered pre-sales support and performed business development activities for Asia Pacific region reporting directly to the General Manager (Mobile Operator Solutions Division).
- Served as Account Manager for five major telecom carriers in India.
- Participated in telephonic and face-to-face interactions with prospective clients to gather functional scope, requirements and draft proposals/solutions.
- Estimated costs, time and effort involved in creating custom solutions and responded clients with RFx's, Statements of Work etc.
- Created presentation templates for presale activities and marketing material for conferences.
- Coordinated product benchmarking with third party providers and drafted data sheets and technical white papers.
- Conducted market research and studied competitor landscape in several markets including Asia Pacific, Middle East and Africa regions and explored opportunities that could be materialized.
- Monitored monthly and quarterly sales targets, achievements and reported the performance of regional teams.
- Www.mahindracomviva.com
Tata Teleservices Ltd, India
Intern
2005.06 - 2005.09 (3 education.months_Label)
Job overview
- Company Overview: www.tataindicom.com
- Analyzed product portfolios with an emphasis on Voice and Data add-on features.
- Implemented a market research program to make a comparative analysis of Value Added Services offered by Tata Teleservices vis-à-vis its competition.
- Www.tataindicom.com
Education
SBS Swiss Business School
Master of Business Administration
12.2005
Visveswaraya Technological University
Bachelor of Engineering from Electrical and Electronics
06.2003
Skills
Scope Analysis & Management
Requirements Gathering & Analysis
Writing Solution Intents
Writing Solution Contexts
Writing High level Requirements
Writing Capabilities
Writing Features
Writing User Stories
Create Product Roadmaps
RFx & Business Case drafting
Business Process Analysis
Business Process Modelling
Business Process Mapping
Supporting Strategy Rollout
Change Analysis
Change Management
Telecom Customer Relationship Management (CRM)
Telecom Billing Processes
Telecom Workflows
Manual Testing
Automation Testing
Selenium
Atlassian Jira
Confluence
Aris
Miro
Mural
Accomplishments
- Recognized as a Star Performer within Vodafone Group
- Recognized in VMO2 for the contributions in establishing new scrum team
- Recognized as Innovative Product Manager within Onmobile
- Recognized for the individual contributions to IMPS product in Jataayu Software
Key Competencies And Skills
- Scope Analysis & Management
- Requirements Gathering & Analysis
- Writing Solution Intents, Solution Contexts, High level Requirements, Capabilities, Features and User Stories user stories / use cases
- Create Product Roadmaps in alignment with Business & Technology Strategy
- RFx & Business Case drafting
- Business Process Analysis, Modelling and Process Mapping
- Supporting Strategy Rollout, Change Analysis and Change Management
- Telecom Customer Relationship Management (CRM) & Billing Processes and Workflows
- Manual Testing and Automation Testing using Selenium
- Experience with Atlassian Jira, Confluence, Aris, Miro & Mural
Other Qualifications
- Harvard Business School Certificate in Design Thinking and Innovation
- BCS Certificate in Business Analysis Practice Practitioner
- Trained in BCS Requirements Engineering Practice
- Quality Analyst Practitioner
- SAFe Agilist 4.0 Certified
- Agile with Atlassian Jira course on Coursera
- Generative AI for Product Manager Professionals- Udemy
Certification
Generative AI for Product Manager Professionals
Availability
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Work Preference
Work Type
Contract WorkFull TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceWork from home optionPersonal development programsCareer advancementHealthcare benefitsPaid sick leaveFlexible work hoursCompany CultureStock Options / Equity / Profit SharingPaid time off4-day work weekTimeline
Generative AI for Product Manager Professionals
2025-08
Digital Experience Lead/ Product Manager
Freelance Consultant
2024.07 - 2025.03 (8 education.months_Label)
Business Process Excellence
Freelance Consultant
2023.12 - 2024.07 (7 education.months_Label)
Process Architect
Vodafone UK
2023.08 - 2023.11 (3 education.months_Label)
Senior Business Analyst Consultant
North Highland
2021.10 - 2023.06 (1 education.year_Label & 8 education.months_Label)
Senior Product Owner / Senior Business Analyst
Vodafone Global Enterprise
2019.04 - 2021.10 (2 education.years_Label & 6 education.months_Label)
Consulting Business & Quality Analyst (Part-time)
Bruhati Technologies Ltd
2016.07 - 2019.04 (2 education.years_Label & 9 education.months_Label)
Sales Manager
Hutchison 3G
2010.11 - 2016.03 (5 education.years_Label & 4 education.months_Label)
Checkout Assistant
J.Sainsbury
2009.10 - 2010.10 (1 education.year_Label)
Assistant Product Manager
OnMobile Limited, India
2007.11 - 2008.05 (6 education.months_Label)
Business Development Executive
Mahindra Comviva, India
2006.01 - 2007.11 (1 education.year_Label & 10 education.months_Label)
Intern
Tata Teleservices Ltd, India
2005.06 - 2005.09 (3 education.months_Label)
Visveswaraya Technological University
Bachelor of Engineering from Electrical and Electronics
SBS Swiss Business School
Master of Business Administration