Chaitranjali Ravindranath
Liverpool,Merseyside
Summary
I have over 8 years of experience in workforce planning, helping businesses make their best use of their people through effective planning, forecasting and resource allocation. Throughout my career i have worked closely with senior stakeholders to resolve resourcing challenges, improve planning processes and deliver practical data-driven solutions in fast-paced environments.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work history
Resource advisor (Assistant Manager)
Kpmg UK
Manchester, Merseyside
2022.10 - Current
- Led workforce planning and resource allocation across a diverse portfolio of Private Equity and Corporate Listed audit clients, ensuring optimal deployment of talent whilst mitigating delivery, commercial and audit quality risks.
- Act as a strategic business partner to Partners, Directors, Senior Managers and Engagement Leaders, influencing resource decisions and providing solutions to complex staffing challenges across high-profile audit engagements.
- Managed resource planning for audit professionals across grades E to Director level, balancing utilisation targets with engagement priorities and development objectives to meet business-critical deadlines.
- Supported large-scale workforce modelling and engagement risk assessments as part of firm's Audit Transformation and Scenario Planning programme during significant organisational restructuring.
- Conducted detailed impact assessments across audit portfolios, identifying engagement delivery risks and developing innovative staffing solutions to maintain audit quality throughout periods of organisational change.
- Led the implementation and management of the Audit Flexible Resource Pool (FRP), providing strategic recommendations to Resourcing Committees on prioritisation of critical audit engagements and deployment of scarce resources.
- Developed and delivered complex scenario-planning models, enabling leadership teams to make informed workforce decisions across multiple business units and service lines.
- Proactively identified and resolved resource shortfalls, utilisation challenges and scheduling conflicts, ensuring maximum productivity while maintaining employee wellbeing and sustainable workload management.
- Managed end-to-end workforce forecasting and capacity planning, maintaining forward visibility of resourcing requirements up to 12 months in advance through ProFinda and S4 systems.
- Regularly presented resource strategies and staffing recommendations to senior leadership teams and Resourcing Committees, influencing decisions affecting regional headcount and engagement delivery.
- Led cross-functional collaboration between Audit, Talent Deployment, People Leaders and Operational Excellence teams to deliver integrated workforce solutions.
- Designed and implemented staffing strategies for large and complex audit engagements, balancing commercial priorities, technical requirements, continuity considerations and employee development objectives.
- Served as a recognised subject matter expert on ProFinda, workforce planning processes and resource optimisation methodologies, providing guidance and training to engagement teams and managers.
- Facilitated monthly portfolio review meetings with Engagement Managers and Partners, ensuring accountability for workforce planning and addressing emerging risks and resource requirements.
- Managed holiday planning, absence monitoring and utilisation reporting for large populations, ensuring compliance with firm policies whilst maintaining engagement delivery capability.
- Analysed utilisation trends, workforce data and engagement forecasts to provide actionable insights supporting workforce efficiency, profitability and strategic growth objectives.
Senior associate
Amazon development centre
Bangalore
2019.01 - 2020.06
- Directed end-to-end compliance reviews of products and transactions across multiple global Amazon marketplaces, ensuring adherence to complex international legal, regulatory, safety, and marketplace policies.
- Performed in-depth risk assessments to identify compliance gaps, regulatory breaches, and operational vulnerabilities, recommending appropriate corrective and investigative actions to mitigate business risk.
- Acted as a SME on SOPs, interpreting complex policy frameworks and ensuring consistent execution across high-volume operational workflows.
- Executed detailed product classification and regulatory assessments, applying analytical judgment to determine compliance with evolving global marketplace standards.
- Collaborated with cross-functional stakeholders, including Operations, Quality, Policy, and Leadership teams, to resolve complex compliance issues and drive timely business decisions.
- Identified process inefficiencies through data-driven analysis and proposed continuous improvement initiatives, leading to enhanced operational efficiency and quality in customer experience.
- Managed stakeholder communications, providing policy guidance and escalating high-risk issues, ensuring leadership received actionable insights for informed decision-making.
- Mentored and onboarded new associates, delivering process training, policy education, and ongoing coaching to improve team capability and operational consistency.
- Consistently maintained high accuracy and productivity while managing large case volumes in a fast-paced, metrics-driven environment.
- Supported the implementation of new policy updates, process changes, and operational controls, ensuring seamless adoption across the team.
- Leveraged analytical problem-solving skills to evaluate ambiguous cases, balancing regulatory compliance with customer experience and business objectives.
- Contributed to knowledge-sharing initiatives and best-practice documentation, strengthening operational governance and standardisation within the function.
Lead associate
Ernst & Young
Bangalore
2016.10 - 2019.01
- Handled various business clients in the Assurance team, focusing on financial services for the UK and EMEIA geographies, leveraging sector knowledge in asset management, insurance, and pension.
- Ensure timely execution of resource management activities such into
day-to-day deployment activities like catering to requests from clients and providing appropriate resources based on the client expectations and updating them on Retain. - Plan and forecast resource requirements for the business as part of the budget planning and capacity/hiring planning process.
- Worked closely with training team to smoothen their process and
deploying resources for respective training based on the designation of the resources and providing recruiters team Interviewers for campus drives based on availability. - Maintained operations during absence of team members or supervisors in absence of team members or immediate supervisor.
- Coordinated leave schedules to ensure optimal resource availability across all team members in the assigned industry.
Education
Master of Science - International Business and Management
Liverpool John Moores University
Liverpool 2020.09 - 2022.07
Bachelor of Business Administration - Human Resource
Bangalore University
Bangalore 2012.06 - 2015.05
Skills
- Workforce planning/ Resource Management
- Resource allocation
- Portfolio management
- Stakeholder management
- Power BI
- Good organisational and communication skills
- Understanding data privacy and compliance level of the resource
- Microsoft Office (Word, Excel and PowerPoint) and Microsoft Outlook
- Skilled in Leave Management System (LMS), ARMS, Retain, Profinda
- Analytical skill
- Ability to learn and prioritise
- Microsoft Office (Word, Excel and PowerPoint) and Microsoft Outlook
- Skilled in Leave Management System(LMS), ARMS, Retain, Profinda
- Good organisational and communication skills
Timeline
Resource advisor (Assistant Manager)
Kpmg UK
2022.10 - Current
Master of Science - International Business and Management
Liverpool John Moores University
2020.09 - 2022.07
Senior associate
Amazon development centre
2019.01 - 2020.06
Lead associate
Ernst & Young
2016.10 - 2019.01
Bachelor of Business Administration - Human Resource
Bangalore University
2012.06 - 2015.05