Summary
Work history
Skills
Education
Certification
Languages
Affiliations
Generic

Chaitanyakumar Sawale

Belfast

Summary

Hardworking and reliable hospitality professional with hands-on experience in coffee shop operations, food preparation, customer service, and shift supervision. Previously worked as a Shift Manager at Tim Hortons and Customer Service Representative at HCL, with strong ability to support kitchen operations, prepare drinks and food, serve customers, and maintain high hygiene standards. Flexible, quick to learn, and comfortable working in fast-paced café environments such as Harmony Coffee.

Work history

Shift manager

Tim Hortons
Belfast
2022.11 - 2025.12
  • Supervised daily cafe operations during busy shifts, ensuring smooth service and customer satisfaction
  • Prepared coffee, hot and cold beverages, and food items to brand standards
  • Managed opening and closing duties including cash handling, till reconciliation, and reports
  • Allocated tasks to team members and supported staff during peak hours
  • Trained new starters on customer service, hygiene, and operational procedures
  • Monitored stock levels and minimised waste through effective inventory checks

Customer service representative

HCL Technologies
Belfast
2024.01 - 2025.05
  • Delivered high-quality customer support through phone and digital channels
  • Handled customer enquiries and complaints professionally with a calm and friendly approach
  • Resolved issues efficiently while following company procedures and service standards
  • Demonstrated strong communication, listening, and problem-solving skills
  • Maintained accurate customer records and documentation
  • Supported delivery for clients, including bank of Ireland and Post office by managing schedules, progress reports, and cross functional communication

Skills

  • Barista & Beverage Preparation
  • Cash Handling & POS Systems
  • Shift Supervision & Team Support
  • Food Safety & Hygiene Awareness
  • Complaint Handling & Problem Solving
  • Time Management & Multitasking
  • Food Preparation & Kitchen Support
  • Washing Up & Kitchen Cleaning (KP)
  • Customer Service & Table Service
  • Stock Handling & Basic Inventory
  • Teamwork & Communication
  • Working Under Pressure

Education

Master of Science - Construction & Project Management

Queen's University Belfast
Belfast
2022.09 - 2023.11

Bachelor of Science - Civil Engineering

University of Mumbai
Mumbai
2017.08 - 2020.11

Certification

Driving License

Health and safety certification

Languages

English
Fluent

Affiliations

  • Exploring coffee culture and independent cafés
  • Cooking and experimenting with simple recipes
  • Customer interaction and service-oriented work

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Chaitanyakumar Sawale