CHAITANYA PRABHAKAR
Birmingham,England
Summary
Detail-oriented professional skilled in Microsoft Office Suite and basic GDS systems, including Amadeus and Travelport. Strong communication and customer service capabilities complemented by effective time management. Committed to utilising these strengths to enhance operations and customer service outcomes.
Overview
3
3
years of professional experience
Work history
Marketing & Sales Lead
Sombrio (Family Business)
2025.09 - 2026.10
- Develop and implement strategic growth plans to expand online market reach and improve revenue.
- Drove sales growth across digital platforms, contributing to overall business expansion.
- Managed Amazon e-commerce operations, optimising product listings, SEO, and inventory management to enhance online visibility.
- Monitored sales performance and customer feedback to refine marketing strategies and improve seller ratings.
- Coordinate with suppliers and logistics partners to ensure smooth supply chain operations.
Associate Operations
LGT Solutions Pvt. Ltd.
Gurgaon
2024.06 - 2025.06
- Processed compensation claims under EC Regulation (261/2004) for cancellations, delays, misconnections, and denied boarding, facilitating timely resolutions.
- Managed customer claims and support processes for air travel disruptions, ensuring compliance with passenger rights regulations.
- Assisted passengers with baggage compensation claims under the Montreal Convention, addressing issues of delayed, damaged, or lost baggage efficiently.
- Conducted timely follow-ups on pending cases and updated customers regarding claim status.
- Maintained accurate records of claims, customer interactions, and compensation-related documentation.
Associate Operations
Radical Minds Technology Pvt. Ltd.
Gurgaon
2023.05 - 2024.04
- Managed inbound customer calls for Ixigo, resolving inquiries related to flights and train bookings to enhance customer satisfaction.
- Supported domestic air travel customer inquiries for MakeMyTrip, providing timely assistance to improve service quality.
- Processed refund validations and cancellations, calculating date change and cancellation charges to ensure accurate back-office operations.
- Assisted with PNR creation, fare pricing, and fare difference calculations.
- Acquired knowledge of Global Distribution Systems (GDS) such as Amadeus and Travelport through hands-on training.
Education
Graduation - BBA
Swami Vivekanand Subharti University
1 2022 - 1 2025
Senior Secondary Education - 12th
Rashtra Shakti Vidyalaya
1 2019 - 1 2019
Secondary Education - 10th
Rashtra Shakti Vidyalaya
1 2017 - 1 2017
master - Marketing
University of Birmingham
Birmingham 09/2026 -
Skills
- Microsoft Office Suite
- Effective communication
- Quick learner
- Fundamental accounting knowledge
- Time management
- Customer service and operations
- Basic GDS proficiency (Amadeus and Travelport)
Timeline
Marketing & Sales Lead
Sombrio (Family Business)
2025.09 - 2026.10
Associate Operations
LGT Solutions Pvt. Ltd.
2024.06 - 2025.06
Associate Operations
Radical Minds Technology Pvt. Ltd.
2023.05 - 2024.04
master - Marketing
University of Birmingham
09/2026 -
Secondary Education - 10th
Rashtra Shakti Vidyalaya
1 2017 - 1 2017
Senior Secondary Education - 12th
Rashtra Shakti Vidyalaya
1 2019 - 1 2019
Graduation - BBA
Swami Vivekanand Subharti University
1 2022 - 1 2025