Nathi Chaitanya
Redditch,Worcestershire
Summary
Tech-savvy IT Support Specialist with hands-on troubleshooting and technical assistance experience in fast-paced environments. Skilled in hardware and software support, networking, and customer service. Enhanced IT operations, minimised downtime, and elevated user satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Engineer
A1 PREMIER SERVICES LIMITED
Solihull, Worcestershire
11.2025 - 03.2026
- Installed and configured desktops, laptops, and peripherals to ensure seamless user experience.
- Supported remote users with VPN and remote desktop solutions.
- Handled service requests and incidents via ServiceNow ticketing system, improving response times for user support.
- Assisted in migrating company email to Microsoft Exchange Online, facilitating smoother communication for all employees.
- Administered user accounts and permissions, adhering to company policies and data protection regulations.
- Configured routers, switches, and firewalls for optimal security and connectivity across multiple sites.
- Migrated windows 10 to windows 11
IT Maintenance Support
Angus Soft fruits
Evesham, Worcestershire
05.2024 - 11.2025
- Installed and configured desktops, laptops, peripherals to enhance user functionality.
- Supported remote users with VPN and remote desktop solutions.
- Delivered excellent customer service, achieving 95% satisfaction score.
- Conducted maintenance on electronic devices and IT systems to ensure optimal performance and reliability.
Assembly Operative
UKNSI
06.2023 - 04.2024
- Assembled spare parts using hand tools to ensure quality and functionality.
- Conducted end product compliance testing to ensure adherence to industry regulations and standards.
- Assembled components with precision, following detailed assembly instructions and blueprints to meet production targets.
- Trained new staff in assembly techniques and machinery operation.
- Maintained a clean and organised work environment, following 5S methodology to enhance operational efficiency.
Education
B.Tech - Electronics and communication Engineering
Sathyabama University
Chennai, India03-2009
Master of Engineering Technology -
La Trobe University
Melbourne, Australia02-2012
Master of Business Management - International Business
Annamalai University
Chennai, India02-2014
Skills
Technical Support
- Office 365 Administration
- Active Directory
- Windows Desktop OS
- Windows Server OS
- Network Troubleshooting
- LAN/WAN, TCP/IP, VPN
- DNS, DHCP
- Routers
- WIFI Setup
- Remote Desktop
- Installation and troubleshooting
- Hardware maintenance
- Ticketing Systems
- Cross-platform support
- Network Topologies & Protocols
- User & Security Policies
- Domain Environments
- Strong Communication
- Problem-Solving
- Customer service skills
- Technical instruction adherence
- Time management techniques
- Technical Documentation
Certification
- CompTIA ITF
- CompTIA A+
- CCNA
- Cerco Certificate in Systems & Networking (CCSN)
- MD 102
Timeline
IT Support Engineer
A1 PREMIER SERVICES LIMITED
11.2025 - 03.2026
IT Maintenance Support
Angus Soft fruits
05.2024 - 11.2025
Assembly Operative
UKNSI
06.2023 - 04.2024
B.Tech - Electronics and communication Engineering
Sathyabama University
Master of Engineering Technology -
La Trobe University
Master of Business Management - International Business
Annamalai University