Chaice Evans
Milton Keynes,Buckinghamshire
Summary
Underwriting professional with extensive experience in multi-class underwriting and international markets. Proficient in stakeholder engagement, underwriting strategy, and portfolio management, ensuring effective risk selection and broker relationships. Strong background in product development and governance, emphasizing ESG and responsible practices. Proven success in strategic change management and operational oversight, driving project success and compliance initiatives. Focused on returning to insurance sector after addressing personal circumstances.
Overview
14
14
years of professional experience
Work history
Personal Matter
Temporarily Out of Industry
London, UK
06.2025 - 01.2026
- Temporarily relocated to Shanghai - PRC for family reasons.
- Supported family during temporary absence from the insurance sector.
- Prepared to resume career in UK insurance market following resolution of personal matters and relocation back to the UK.
Mid-Market Underwriter
Aviva UK
London, UK
01.2025 - 06.2025
- Supported multi-class underwriting for commercial mid-market portfolio to enhance profitability and growth.
- Assisted in building strategic relationships with brokers and customers to identify needs and improve market reach.
- Collaborated with senior underwriters and team managers on financial growth plans to meet objectives.
- Managed workload efficiently, meeting tight deadlines and maintaining high quality output.
- Evaluated complex applications using expert judgement; ensured sound business decisions were made.
Senior Underwriter, Packages
American International Group (AIG)
London, UK
02.2024 - 10.2024
- Assisted in managing UK commercial micro and SME package business under £5000 in premium.
- Supported the development of key international broker relationships.
- Handled office product and portfolio tasks while addressing complex referrals.
- Aided in ensuring compliance with regulatory and risk management standards.
- Helped maintain profitable portfolio by recommending changes or improvements to current underwriting guidelines.
- Made quick, sound decisions within underwriting authority and based on appropriate data.
Specialist – Group Portfolio, Product & Claims
Insurance Australia Group (IAG)
Sydney, AU
03.2022 - 11.2023
- Assisted in establishing and facilitating ESG/responsible underwriting processes and guidelines across operating divisions.
- Supported portfolio product and claims queries or thought leadership articles from IAG Group or direct requests from IAG board and board sub-committees.
- Helped facilitate the annual strategic portfolio management (SPM) function from a group portfolio management governance and oversight perspective.
- Improved workflow efficiency with thorough process analysis.
- Collaborated effectively with cross-functional teams for successful project completion.
- Conducted comprehensive market research, resulting in informed strategic planning.
Senior Underwriter
Protecsure
Sydney, AU
05.2021 - 03.2022
- Enhanced underwriting standards and managed portfolio for specialised micro-SME equipment and challenging liability risks.
- Delivered training and one-on-one coaching to customer service and underwriting teams.
- Conducted underwriting audits and supported binding insurer with third-party audit requirements.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Successfully assisted specialised liability binder transfer from Berkley Insurance Australia to Chubb Australia.
SME Portfolio Specialist
Allianz Australia
Sydney, AU
03.2019 - 05.2021
- Assisted in managing daily portfolio management functions including strategy setting and risk appetite selection.
- Supported pricing reviews and enhancements of underwriting systems.
- Collaborated with stakeholders to facilitate effective portfolio management for SME and commercial motor sectors.
- Developed compelling presentations with relevant data, garnering positive feedback from stakeholders.
- Provided expert advice on subject matter to senior management team.
- Assimilated complex information quickly, enabling timely decision-making.
- Participated in regulatory projects as representative for Platforms Solutions team.
- Acted as National Portfolio Manager - SME & Commercial Motor.
Business Optimisation Specialist
Allianz Australia
Sydney, AU
07.2018 - 03.2019
- Assisted in supporting day x project for streamlining Allianz Australia's intermediated distribution business.
- Reviewed and suggested improvements for state-based structures, processes, and systems for distribution teams.
- Presented updates to national distribution leadership team and key stakeholders, including all state and territory operations managers regarding project changes.
- Improved workflow efficiency with thorough process analysis.
- Optimised resource allocation for maximised operational efficiency.
- Streamlined operational procedures with innovative system improvements.
- Maintained up-to-date industry knowledge through continuous professional development.
Underwriting Operations Manager - NT
Territory Insurance Office (Allianz Australia)
Darwin, AU
01.2017 - 07.2018
- Coordinated operations of intermediated underwriting team for Allianz Australia within the TIO brand.
- Supported 12 team members responsible for handling gross written premium (GWP) of $20-30 million AUD across multiple insurance lines.
- Assisted state manager in making strategic and operational decisions.
- Organised stakeholder visits across Northern Territory and other states of Australia.
- Delivered presentation on TIO operating model at national state managers conference.
- Reduced overhead costs through efficient resource allocation and budget management.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Optimised workflow procedures with strategic planning and team coordination.
- Created a collaborative work environment for positive team dynamics with 87% employee engagement scores.
Team Leader, Broker & Agency
Territory Insurance Office (Allianz Australia)
Darwin, AU
06.2016 - 01.2017
- Assisted in managing day-to-day operations of personal and commercial lines team with 7 direct reports.
- Oversaw budget delivery of $10 to $15 million AUD for commercial lines business.
- Encouraged open communication, fostering a positive work culture.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Increased team cohesion by implementing regular feedback sessions.
- Completed technical referrals for staff and supported ongoing training and development.
- Engaged with brokers alongside distribution colleagues.
Business Consultant, Personal / Commercial Lines
Territory Insurance Office (Northern Territory Government)
Darwin, AU
11.2012 - 06.2016
- Assisted in managing new business endorsements, renewals, and cancellations for personal and commercial lines policies.
- Responded to customer inquiries regarding policies and products.
- Issued crocodile attack insurance policies for public figures, including Prince Harry and US President Barack Obama.
- Fostered strong relationships with clients through exceptional service delivery and consistent follow-ups.
- Built and maintained a trusted relationship with clients, working closely to develop successful long-term strategies and helping bring them to fruition.
Claims Consultant, Home Claims
Territory Insurance Office (Northern Territory Government)
Darwin, AU
10.2011 - 11.2012
- Processed home insurance claims from initiation to resolution including filing, payment, and decision-making.
- Communicated with claimants and coordinated visits for assessors or tradespeople as required.
- Supported management of cyclone carlos legacy claims portfolio to decrease outstanding claims volume.
- Worked collaboratively with underwriters for policy interpretation clarity.
- Reviewed insurance policies to provide general advice to claimants on coverage issues accurately.
- Developed strong relationships with clients through effective communication skills; recognised as approachable and reliable point of contact throughout difficult times of loss or damage.
- Maintained regular communication with clients throughout the claim process, assuring transparency and trust.
Education
Diploma - General Insurance
Australian & New Zealand Institute of Insurance & Finance (ANZIIF)
Darwin, Australia 01.2015 - 01.2015
Certificate IV - General Insurance
Australian & New Zealand Institute of Insurance & Finance (ANZIIF)
Darwin, Australia 01.2014 - 01.2014
RG146 Tier 1 - Personal Accident & Illness
Australian & New Zealand Institute of Insurance & Finance (ANZIIF)
Darwin, Australia 01.2013 - 01.2013
Skills
- Multi-class underwriting
- Stakeholder engagement
- Product development
- Strategic portfolio management
- Specialised risk assessment
- Operational management
- Strategic change management
- Staff development
Accomplishments
2015 Young Insurance Professional of the Year - Northern Territory
References
References available upon request.
Affiliations
- Snowboarding
- Kayaking
- Park Runs
- Bouldering
- Photography
- Hiking
Timeline
Personal Matter
Temporarily Out of Industry
06.2025 - 01.2026
Mid-Market Underwriter
Aviva UK
01.2025 - 06.2025
Senior Underwriter, Packages
American International Group (AIG)
02.2024 - 10.2024
Specialist – Group Portfolio, Product & Claims
Insurance Australia Group (IAG)
03.2022 - 11.2023
Senior Underwriter
Protecsure
05.2021 - 03.2022
SME Portfolio Specialist
Allianz Australia
03.2019 - 05.2021
Business Optimisation Specialist
Allianz Australia
07.2018 - 03.2019
Underwriting Operations Manager - NT
Territory Insurance Office (Allianz Australia)
01.2017 - 07.2018
Team Leader, Broker & Agency
Territory Insurance Office (Allianz Australia)
06.2016 - 01.2017
Diploma - General Insurance
Australian & New Zealand Institute of Insurance & Finance (ANZIIF)
01.2015 - 01.2015
Certificate IV - General Insurance
Australian & New Zealand Institute of Insurance & Finance (ANZIIF)
01.2014 - 01.2014
RG146 Tier 1 - Personal Accident & Illness
Australian & New Zealand Institute of Insurance & Finance (ANZIIF)
01.2013 - 01.2013
Business Consultant, Personal / Commercial Lines
Territory Insurance Office (Northern Territory Government)
11.2012 - 06.2016
Claims Consultant, Home Claims
Territory Insurance Office (Northern Territory Government)
10.2011 - 11.2012