Microsoft Office
BOUTROS Chadi
Senior Integrated Solutions Engineer
Cairo
Summary
Adept Senior Integrated Solution Engineer with a solid background in aeronautical engineering.
Enhanced productivity by 32% through strategic automation and business process improvement at Orange Business.
Excelled in fostering long-term client relationships and spearheading change management, leveraging expertise in unified communication solutions and team collaboration.
Overview
2
2
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Senior Integrated Solution Engineer
Orange Business
08.2022 - Current
- Automated data collection activities to increase productivity, boosting productivity by 32%.
- Foster people development and career paths within the organization
- Enhanced team KPIs and established new performance metrics.
- Conducted process improvement meetings to solicit, clarify and document business technical requirements.
- Developed and continually updated a comprehensive team knowledge base.
- Managed Level 1 escalations, providing quick fixes to ensure rapid service restoration.
- Addressed major incidents and crises during outages, ensuring effective resolution.
- Led post-implementation reviews to ensure ongoing alignment between client needs and delivered solutions, fostering long-term partnerships built on trust and mutual benefits.
Change Management Tools Admin
Orange Business
03.2022 - 08.2023
- Implemented change management practices.
- Utilized access management techniques to grant user access on change management platforms.
- Resolved implementation issues before delivering services to operations.
- Troubleshot and resolved issues related to the Business Talk Portal.
- Addressed both reactive and proactive issues concerning Microsoft Teams Direct Routing.
- Championed the importance of continuous improvement within the organization, promoting a proactive approach to growth and development.
Education
Master of Science - Mechanical Engineering in Aeronautics
Paul Sabatier University
Toulouse, France 04.2001 -
Bachelor of Science - Mechanical Engineering in Aeronautics
Paul Sabatier University
Toulouse, France 04.2001 -
High School Diploma -
Collège De La Sainte Famille (Jesuites)
Egypt 04.2001 -
Skills
Team Collaboration
Software
Python
VBA
Power BI
Certification
ITIL Foundation
Interests
Aviation: Passionate about the aviation industry
Scout Abou el Hole Leader
Reading novels and scientific books
Sports: Crossfit, Fitness, Padel
Timeline
DevOps Fundementals
06-2023
ITIL Foundation
02-2023
Senior Integrated Solution Engineer
Orange Business
08.2022 - Current
Change Management Tools Admin
Orange Business
03.2022 - 08.2023
Master of Science - Mechanical Engineering in Aeronautics
Paul Sabatier University
04.2001 -
Bachelor of Science - Mechanical Engineering in Aeronautics
Paul Sabatier University
04.2001 -
High School Diploma -
Collège De La Sainte Famille (Jesuites)
04.2001 -
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