Chadai Cordingley
Stockport,Cheshire
Summary
A dedicated professional with a strong foundation in critical assessment and goal setting prowess, complemented by extensive knowledge of Gantt charts. Demonstrates exceptional customer service skills, both online and in-person, ensuring quality interactions and satisfaction. Proficient in Excel VLOOKUPs and pivot tables, with the ability to remain calm under pressure while effectively communicating with diverse audiences. Committed to leveraging these skills to drive organisational success and achieve career advancement within dynamic environments.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Technical Services Scheduler
Mitie Facilities Management
Manchester, Greater Manchester
11.2021 - Current
- Collaborated with management to develop realistic project timelines, led to fewer deadline extensions.
- Improved team morale through fair distribution of shifts and breaks in the schedule creation process.
- Enhanced client satisfaction by ensuring prompt delivery of services via tight schedule control.
- Eliminated confusion regarding task assignments by maintaining clear, up-to-date schedules.
- Prioritised tasks according to urgency and importance; resulted in efficient use of time.
Debt recovery agent
Moorcroft Debt Recovery
Stockport, Cheshire
02.2020 - 11.2021
- Updated debtor files frequently, leading to better case management progress tracking.
- Achieved faster results with prompt follow-up on unpaid accounts.
- Strictly adhered to industry regulations for ethical debt collection practices.
- Worked closely with credit control department for optimal account reconciliation efforts.
- Assisted clients in creating realistic repayment plans to manage debts responsibly.
Customer advisor
British Telecoms
Stockport, Cheshire
05.2018 - 01.2020
- Cultivated strong relationships with customers to drive engagement.
- Resolved customer complaints effectively, maintaining brand reputation.
- Demonstrated products effectively, leading to informed purchasing decisions by customers.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Handled high-volume telesales enquiries within call-time targets.
Education
GCSEs - Base GCSE
Denton community college
Denton, Tameside 09.2012 - 07.2017
Skills
- Critical assessment
- Goal setting prowess
- Knowledge of gantt charts
- Providing quality customer service
- Excellent customer service skills
- Online customer service
- Excel VLOOKUPs and pivot tables
- Calm under pressure
- Communication skills
Timeline
Technical Services Scheduler
Mitie Facilities Management
11.2021 - Current
Debt recovery agent
Moorcroft Debt Recovery
02.2020 - 11.2021
Customer advisor
British Telecoms
05.2018 - 01.2020
GCSEs - Base GCSE
Denton community college
09.2012 - 07.2017