Summary
Overview
Work history
Education
Skills
Timeline
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Deborah Butcher

Solihull,West Midlands

Summary

Accomplished professional with a strong background in customer service and team supervision. Demonstrates exceptional skills in customer rapport, inspiring leadership, and employee management. Known for being target-driven and achieving notable success in meeting and exceeding performance goals. Committed to fostering a positive work environment and driving team success.

Overview

30
30
years of professional experience

Work history

Pharmacy assistant

Avicenna Pharmacy
Chelmsley Wood, Solihull
10.2022 - Current
  • Managed stock levels effectively to prevent shortages or excesses.
  • Provided excellent customer service, resulting in repeat business from satisfied customers.
  • Enhanced efficiency by organising medication shelves according to categories and expiry dates.
  • Dispensed medications under supervision of pharmacist, ensuring safe practices at all times.
  • Managed cash till accurately whilst handling transactions, minimising any financial discrepancies.
  • Retained pharmacy stock knowledge to provide helpful customer advice.
  • Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.

Supervisor

Lloydspharmacy
SOLIHULL, West Midlands
06.1995 - 10.2022
  • Managed staff rotas, planning workloads effectively and strategically.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Built customer retention and satisfaction by delivering top-quality service.
  • Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
  • Guided and coached staff to achieve individual growth and sales production targets.
  • Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
  • Interviewed, hired and trained employees on procedures and requirements, maintaining competent, high-performing teams.
  • Successfully led high-volume teams to achieve KPI targets and other department metrics.
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Dealt with customer complaints and rectified product and service issues.
  • Identified operational problems and proposed solutions to management, improving service efficiency.
  • Maintained clean, organised working areas to create positive, productive environments with minimal risk.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
  • Set and managed operational schedules with proper coverage to meet customer service demands.
  • Increased team productivity through effective staff planning, coordination and task delegation.
  • Maintained spotless and tidy working areas to create risk-free and productive environments.
  • Fostered a positive work culture to boost employee morale.

Education

Health Champion - Healthy Living Champion

Pharmacy Complete
Solihull, West Midlands

Healthcare Partner - Pharmacy

NPA
Solihull, West Midlands
09.2017

Passed all - Maths, English, Accounts, Biology

GCEs
Birmingham, West Midlands
07.1976

Skills

  • Customer service
  • Customer rapport
  • Team supervision
  • Inspiring leadership
  • Target-driven
  • Over-The-Counter medication advice
  • 2WHAM questioning

Timeline

Pharmacy assistant

Avicenna Pharmacy
10.2022 - Current

Supervisor

Lloydspharmacy
06.1995 - 10.2022

Health Champion - Healthy Living Champion

Pharmacy Complete

Healthcare Partner - Pharmacy

NPA

Passed all - Maths, English, Accounts, Biology

GCEs

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Deborah Butcher