Cesar Gasca
Battersea,United Kingdom
Summary
I am a reliable professional known for my integrity, accountability, and strong problem‑solving abilities. My background includes experience in quality assurance, CRM systems, process improvement, and database management. I enjoy working with cross‑functional teams, managing my time effectively, and handling multiple priorities with ease. I’m committed to enhancing customer satisfaction and operational efficiency through effective technical support and solid product knowledge.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
Work history
Billing Analyst
Datasite UK Ltd
London
2025.01 - Current
- Assist customers and stakeholders with billing-related queries, resolving simple to moderately complex issues.
- Triage requests and engage internal departments for comprehensive responses.
- Route queries to appropriate teams for swift resolution.
- Analyse invoice charges through detailed examination of billing and data usage reports.
- Provide copies of invoices and summaries using Microsoft Excel and Salesforce.
- Collaborate with Legal, Treasury, and Security & Compliance for vendor payment forms and banking details.
- Organise training sessions for new team members, sharing best practices and lessons learned.
- Participate in billing process improvement projects, enhancing accuracy and efficiency.
Product support specialist
Datasite UK Ltd
London
2022.08 - 2025.01
- Facilitated onboarding of newcomers to Datasite’s platform, optimising setup for performance.
- Established strong relationships to foster trust with clients and teams.
- Trained clients in utilising M&A technology, ensuring comfort and support throughout.
- Leveraged product knowledge to deliver tailored advice to clients.
- Resolved customer queries, enhancing loyalty and trust.
- Participated in weekly meetings, sharing insights on common issues encountered by clients.
- Assisted clients in troubleshooting to minimise downtime effectively.
- Collaborated with cross-functional teams to ensure seamless service delivery.
Data Administrator
Lonres
London, UK
2019.09 - 2022.04
- Ensured accurate uploading of client information to Lonres website.
- Maintained high-quality data on company systems through comprehensive audits.
- Processed new feeds and manual instructions promptly to prevent delays in property listings.
- Facilitated effective written and verbal communication with clients to manage expectations.
- Investigated and resolved issues related to Lonres site functionality, ensuring seamless user experience.
- Managed property details by processing updates and conducting phone checks with agents.
- Participated in cross-functional teams to design new databases, enhancing project outcomes.
Store Manager
Taquitos Food Bar
London, UK
2014.10 - 2019.08
- Streamlined operations to maximise efficiency and minimise waste.
- Oversaw business staffing and training, cultivating a customer-focused team.
- Coordinated opening and closing procedures, including staff rotas and supplier liaison.
- Ordered and received stock while maintaining accurate banking and bookkeeping records.
- Ensured compliance with health and safety regulations to uphold high standards.
- Collaborated with upper management on strategic planning, providing insights from operations.
- Promoted and marketed the business while managing budgets effectively.
Administrative office assistant
Contables Accountancy Firm
Neiva, Colombia
2010.03 - 2012.04
- Oversaw daily office operations, ensuring efficient supply management and client communication.
- Served as primary contact for phone and email enquiries, fostering professional relationships.
- Provided confidential advice to clients while handling sensitive information responsibly.
- Executed administrative duties, including budget forecasting and anticipating supply needs.
- Prioritised high-importance tasks to enhance overall productivity and efficiency.
Education
LLM 2.1 Honours - International Human Rights and Development
London Southbank University
London, UK 2013.09 - 2014.10
Bachelor of Law and Political Science - Law and Political Science
Universidad Libre De Colombia
Bogota, Colombia 2005.08 - 2011.05
Skills
- Integrity and accountability
- Quality assurance
- Proactive problem-solving
- Continuous learning
- Collaborative teamwork
- Time management
- CRM software proficiency
- Process optimisation
- Multitasking skills
- Account reconciliation
- Database management
- Feedback analysis
- Technical support
- Product lifecycle knowledge
- Customer satisfaction focus
- Product expertise
Websites
LANGUAGES
English - Native or Bilingual Proficiency
Fluent
Spanish - Native or Bilingual Proficiency
Native
INTERESTS
Politics and history, Cycling, Formula 1 and Football, Gym/Sporting activities, Languages
VOLUNTEER EXPERIENCE
- The Research & Insight Group on Human Trafficking & Slavery, 2018, 2018, Provide legal assistance on the process of Constitution of the Collective as well as on all legal matters related to the activities of the Collective
- NGO Fight Against Slavery, 2017, 2018, Qualitative and quantitative research on human trafficking in Latin America, establishing partnerships with other Latin American NGOs
Affiliations
- Politics and history
- Cycling, Formula 1 and Football
- Gym/Sporting activities
Timeline
Billing Analyst
Datasite UK Ltd
2025.01 - Current
Product support specialist
Datasite UK Ltd
2022.08 - 2025.01
Data Administrator
Lonres
2019.09 - 2022.04
Store Manager
Taquitos Food Bar
2014.10 - 2019.08
LLM 2.1 Honours - International Human Rights and Development
London Southbank University
2013.09 - 2014.10
Administrative office assistant
Contables Accountancy Firm
2010.03 - 2012.04
Bachelor of Law and Political Science - Law and Political Science
Universidad Libre De Colombia
2005.08 - 2011.05