Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Community Service
Languages
Timeline
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CESAR AUGUSTO FERNANDEZ

Wembley

Summary

Dynamic Administrative Assistant with proven success at Tri-County Engineering & Inspections, excelling in customer service and data analytics. Proficient in QuickBooks and Microsoft Excel, I achieved a 63% sales conversion rate while enhancing client satisfaction through effective communication and problem-solving skills. Recognized for my ability to manage complex data and deliver results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Tri-County Engineering & Inspections
Fort Lauderdale
01.2023 - 12.2023
  • I oversaw writing and reviewing data, emails, and reports in English and Spanish.
  • I worked with ACT (a software we use to backup customers’ data) and Zoho CRM, as a SaaS software, in which we can monitor the customer's behavior boosting my Analytics and customer success/support skills.
  • I managed payments, sales, and payrolls with QuickBooks, as well as entering data for the accounting sheets.
  • I received multiple calls from different clients over the day helping them and developing customer service skills.
  • I created invoices as well as process checks, boosting my Data Entry experience.
  • Successfully having a sales ratio of 63% of customers that called asking for the service.

Customer Success Representative

XTB
Lima
07.2021 - 11.2022
  • Analyzing different customer behaviors through the SaaS system of the company.
  • Attending customers’ calls on high-level problems to solve their inquiries through our CRM system correcting Data and mistaken profile updates.
  • I also learned how to use STATA and EViews to look for statistical data.
  • Using SQL language to manage the Data analysis, extraction, and cleaning. As well as reporting Databases.
  • I received the reward of the employee of the month one time for high quality use of Data and increase in customer satisfaction.

Education

Certification - Specialization in Leadership and Management

Harvard Business School
U.S.
05.2022

Bachelor's degree - Economics

Atlantic International University
U.S.
04.2021

Skills

  • SAP S/4HANA
  • Financial reporting skills
  • Microsoft Excel proficiency
  • QuickBooks
  • Customer Service/support skills
  • STATA and EViews
  • Bookkeeping and Data Entry
  • Data Entry Skills
  • Writing and reviewing Data
  • Analytics (SaaS)
  • Proofreading
  • Internet research

Certification

  • Harvard Business School Online Certificate Program - Negotiation Mastery, July 22, 2020
  • FIU Global First Year Program - Certificate of Progression, April 11, 2018
  • International Business Management Institute - Financial Management, August 7, 2019
  • Harvard Business School Online - Certificate of Specialization in Leadership and Management, July 5, 2022

Languages

English (proficiency), Spanish (proficiency), Portuguese (Basic)

Community Service

Asociación Grupo de Trabajo de Redes (AGTR), Accounting Associate, Lima, Perú, 2020-01, 2020-12, I did financial reports, budgeting, and forecasting for this non-profit organization protecting female kids from child domestic work abuse., This was the first job I got familiar with QuickBooks and Excel reports as well as doing presentations for large groups of people.

Languages

English
Professional
Spanish
Professional

Timeline

Administrative Assistant

Tri-County Engineering & Inspections
01.2023 - 12.2023

Customer Success Representative

XTB
07.2021 - 11.2022

Certification - Specialization in Leadership and Management

Harvard Business School

Bachelor's degree - Economics

Atlantic International University

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CESAR AUGUSTO FERNANDEZ