Cerys Tommason-James

Liverpool,Merseyside

Overview

years of professional experience

Prince of Wales

Porthyrhyd, Carmarthenshire

06.2023 - Current

Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
Collected, washed and put away glassware between guests.
Completed end-of-day cleanup to reset bar for next day.
Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
Set up bar area and kept ingredients and utensils fully stocked to maintain optimal service level.
Followed food safety and hygiene requirements to protect guests.

Lolfa Llandeilo

Llandeilo, Carmarthenshire

04.2022 - 05.2023

Followed health and safety standards to protect customers from illness and cross-contamination.
Packed and served high volume of orders in busy fast food setting.
Stocked counters, refrigerators and food service bars with fresh supplies.
Trained new team members with positive reinforcement and respectful, motivational coaching.
Totalled bills and accepted cash, card and mobile payments.
Warmly greeted and served customers, promptly processing payments to minimise wait times.
Produced high-volume coffee orders quickly and accurately, meeting customer demand.
Input customer orders into ticketing system and noted special restrictions or choices.
Answered questions about menu item ingredients, cooking methods and costs to assist with decisions.
Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
Inspected completed orders, verifying against ticket and quality standards.