Cerys Poulton

Work history

Adecco

Newport

12.2023 - Current

Checking and amending associate compliance on the Amazon systems.
Daily reporting of absence and attrition figures.
Working with external company functions to request processing of P45's, SSP Payments, OH referrals and various other payroll.
Completing HR related processes.
Tracking and reporting labour pool figures.
Completing welfare calls for absent associates.
Processing temporary associate holiday requests.
Contacting new hires to welcome them ahead of their Day 1 training.
Completing Day 1 Right to Work checks and welcome presentation.
Engaging and supporting temporary associates.
Absence management of temporary associates to ensure client service level agreements are achieved.
Conducting return to work meetings.
Completing conduct/performance meetings.
Performed concise and accurate handovers to day manager at end of shift.
Conducting management of temporary associates.
Attending weekly team meetings both onsite and via Teams.
Completing assigned tasks and duties.
Answering associate questions through phone and email.
Forged professional relationships with diverse associates and leadership to provide a fun and safe ambience.

Credence Background Screening Limited

Sevenoaks

07.2022 - 12.2023

Manage human resources issues including new hire processing, background checks, DBS checks and management and vendor compliance
Ensuring data capture and quality of candidate, company, and search records within Credence databases
Detail-oriented, thorough and vigilant to collect all necessary data without missing critical components
Efficiently communicated with management and clients regarding errors in data
Responsible for tracking screening cases and emails
Flagging discrepancies in Global Criminal, Sanctions and Media checks
Completing Sanctions and Treasury checks.
Applied positive customer service approach to increase satisfaction levels.

Wilkos

Newport

04.2022 - 06.2022

Unloading stock from lorry onto boom
Stacking stock onto pallets then shrinking wrapping for storage
Working to daily deadlines
Using electric pump truck and manual to move stock
Stock picking with llop
Maintaining the warehouse in a tidy state and clearing away packing material and debris.

Home Office

London

06.2021 - 04.2022

Completing outstanding tasks on asylum applications
Updating Home Office and other Government databases
Notifying Asylum applicants and Approved Accommodation providers of the outcome regarding applications
Sending letter to various Government bodies, asylum seeker and also other departments within the Home Office to determine best possible outcome for applicants
Taking biometrics of applicants and uploading to Home Office databases
Identifying safeguarding concerns and referring to relevant teams and authorities for advice
Ensuring all information submitted onto government systems is accurate by assessing and comparing information forms meticulously
Document fraud detection.

Sopra Steria

Newport

04.2018 - 10.2019

Received telephone inquiries, answering questions from members of the public and officials with up-to-date information.
Provide live operator assistance for fast paced HMPS and HMPPS.
Follow up with complaints and requests
Communicate clearly and transfer calls to appropriate departments.
Investigate and respond to questions and concerns.
Trained new staff on the database, phone directory and assisted in them dealing with more complex calls.
Communicate discrepancies relating to telephone directory to the Team Leader.
Answered calls within required timeframe to meet established quality standards.
Defuse volatile callers in a calm and professional manner.
Forwarded messages to relevant personnel to prevent information getting lost.
Resolved customer issues and escalated major concerns to management.
Handling safety concerns and transferring information to internal HMPS safeguarding teams.
Coped calmly and effectively with coordinating staff response to emergencies.
Processed information quickly in time-critical situations.