Cerys James
Dundee,Dundee City
Summary
Worked as a bartender/waitress for the summer of 2025 learning more about the food service industry. Retail worker for almost 3 years, Quick on my feet, fast learner and enthusiastic with customers leaving the customer feeling satisfied with their experience. Able to lift heavy items and very reliable. Love helping others be that customer or co-worker. Excellent communication skills and a basic understanding of BSL and Brazilian Portuguese.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Store worker
Next
Dundee, Dundee City
09.2023 - Current
- Implemented safety measures, lessening risk of accidents in store.
- Maintained orderliness in the stockroom for easier navigation and retrieval.
- Received deliveries at loading bays unloading and organising products promptly.
- Responded promptly to customer enquiries, fostering positive relationships.
- Assisted in pricing merchandise accurately to prevent discrepancies at checkout.
- Utilised till efficiently, resulting in shorter queues and quicker checkouts.
- Processed returns in the stock room
- Processed customer parcel deliveries
- Handled large purchases of furniture ensuring GDPR was abided by and ensuring the customer felt satisfied making such large purchases
- Built furniture for store displays
- Completed opening and closing duties in line with established schedule.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Supervised junior staff activities and kept shop operational.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Requested and checked customer IDs at checkout for age-restricted products.
Waitress bartender
Greene King
Dundee, Dundee City
06.2025 - 08.2025
- Polished glassware regularly for presenting drinks impeccably.
- Implemented upselling techniques to enhance revenue generation for the establishment.
- Managed cash register effectively, ensuring accurate transaction processing.
- Conducted basic cleaning duties diligently, maintaining cleanliness standards of the establishment.
- Rotated bar stock adequately to maintain freshness of products.
- Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Prepared cocktails for enriching the bar's menu variety.
- Catered special events professionally, enhancing the overall guest experience.
- Demonstrated flexibility by covering various shifts as required.
- Took orders accurately whilst multitasking efficiently under pressure.
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Served food promptly, resulting in improved customer satisfaction.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
Education
Scottish Qualifications Certificate - Art and Design
Dundee and Angus College
Dundee, Dundee City 08.2024 - 05.2025
Scottish Qualifications Certificate - Photography
Dundee and Angus College
Dundee, Dundee City 09.2025 -
Scottish Qualifications Certificate - Gel nail
Faith Elder Beauty Academy
Dundee, Dundee City 09.2025 - 11.2025
Skills
- Promotional displays execution
- Sales floor maintenance
- Item location memorisation
- Cleaning equipment use
- Safety protocols adherence
- Store replenishment
- Patience and composure
- Lifting heavy items
- Health and hygiene regulations
- Price gun usage
- Visual merchandising
- Stock organisation
- Up-selling techniques
- Flexible
- Customer Service
- Attention to Detail
- Sales expertise
- Team player mentality
- Outgoing and enthusiastic
- Food preparing
- Returns and exchanges
Affiliations
- I am a massive music lover and enjoy art as a whole. I also love playing games with my partner and socialising with friends. I play guitar and bass guitar which I am self taught in both. I am a dancer and perform in shows as a hobby
Certification
Driving License
Languages
Portuguese
Beginner
Timeline
Scottish Qualifications Certificate - Photography
Dundee and Angus College
09.2025 -
Scottish Qualifications Certificate - Gel nail
Faith Elder Beauty Academy
09.2025 - 11.2025
Waitress bartender
Greene King
06.2025 - 08.2025
Scottish Qualifications Certificate - Art and Design
Dundee and Angus College
08.2024 - 05.2025
Store worker
Next
09.2023 - Current