Cerys Arthur
Halesowen,West Midlands
Summary
Dedicated professional with background training in customer service, ensuring a welcoming environment for customers.
Demonstrates exceptional communication, social skills, and resilience.
Committed to teamwork and continuous learning, aiming to achieve endeavours to a high standard.
Overview
4
4
years of professional experience
Work history
Waitress
Bon Pan Asian Restaurant
Brierley Hill, Dudley
2024.08 - Current
- Maintained clean and organised dining area for customer comfort.
- Provided exemplary service to customers, improved overall dining experience.
- Improved customer satisfaction by providing efficient and friendly service.
- Greeted and escorted guests to tables.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Promoted team efficiency using successful communication and task delegation
Hairdressing assistant
Helen Tether Award Winning Hair Salon
Halesowen, Dudley
2022.06 - 2023.01
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Maintained clean salon workstations and tools.
- Shampooed, conditioned and toned clients hair to professional standards.
- Created positive, warm salon environment when greeting clients and supplying refreshments.
Cat sanctuary Volunteer
Peppers Pet Rescue
Halesowen, West Midlands
2021.12 - 2022.03
- Maintained cleanliness standards to ensure a sterile environment for the cats
- Performed acts such as feeding, grooming and cleaning the cats and performing general check ups to promote their health and welfare
- Worked within a team of volunteers, boosting productivity and improving communication skills
Virtual Work Experience
Allied Healthcare Mentor
2021.11 - 2021.11
- Informed of the stages of patient care in the NHS, solidified that I want to work within the healthcare sector.
- Demonstrated a passion for learning medicine and the ability to have a direct positive impact on patients
Education
BSc (Hons) Paramedic Science - Paramedic Science
Birmingham City University
Birmingham 2023.09 -
A-Levels -
Windsor High School and Sixth Form
Halesowen 2021.09 - 2023.05
GCSEs -
Windsor High School and Sixth Form
Halesowen 2016.09 - 2021.05
Skills
- Communication
- Welcoming customer service
- Social skills
- Teamwork
- Equipment sterilisation
- Manual Handling Training
- Conflict Resolution Training with Stand2
- Intermediate and Advanced Life support training
- Resilience
- Ability to learn
- Patience and composure
- Customer Service
Affiliations
- Reading
- Socialising with Friends
- Exercise
- Medicine and human biology
- Writing
- Music
Accomplishments
-Received scholarship offers from Windsor Sixth Form and Birmingham City University.
-Obtained a Recognition of Excellence Award in my Expended Project Qualification.
References
References available upon request.
Timeline
Waitress
Bon Pan Asian Restaurant
2024.08 - Current
BSc (Hons) Paramedic Science - Paramedic Science
Birmingham City University
2023.09 -
Hairdressing assistant
Helen Tether Award Winning Hair Salon
2022.06 - 2023.01
Cat sanctuary Volunteer
Peppers Pet Rescue
2021.12 - 2022.03
Virtual Work Experience
Allied Healthcare Mentor
2021.11 - 2021.11
A-Levels -
Windsor High School and Sixth Form
2021.09 - 2023.05
GCSEs -
Windsor High School and Sixth Form
2016.09 - 2021.05