CERTY BONNIE NTLHAILE
Edinburgh,Nidree
Summary
Caring and empathetic Support worker providing support for people with disabilities in a care home settings
Customer service orientated with good communication skills, strong history of leading high- performance team to meet or exceed objectives. Takes on challenging new role harnessing interpersonal skills and problem solving, promote health and safety compliances by monitoring risks assessment at work. Moreover, I have natural ability caring for other people and help them with hygiene mobility and cleaning needs. Furthermore, I have fully studied /trained in healthcare certificates course through Florence Academy UK. I have obtained a Diploma in Caregiving through E-learning with Alison -UK.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
Work history
Support worker
Excelcare
Dunfermline, Fife
2023.09 - Current
- Assists patients with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Support with moving and handing patients using a hoist
- Support with companionship
- Provides physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Assist promote best practices in health, safety and security to safeguard service user welfare.
- Support with excellent communication and interpersonal skills to engage and interact with individuals in need.
- Prepare and served meals for clients
- Administer medication with rigorous planning and recordkeeping.
- Monitor and document client behaviour, activities and development, aiding appropriate care plan management.
Care assistant
Morwa Clinic
Gaborone, Gaborone
2022.01 - 2023.07
- Ensured confidentiality of all patients records at all times.
- Assisted with personal care, retaining comfort and dignity.
- Provided assistance with daily activities checking vital signs and screening patients
- Conducted packaging of drugs an dispensing
- Undertake minor wounds care, dressing and other clinical tasks as required
- following infection control procedures to reduce the risk of spreading germs to patients
- Provided HIV testing and counselling service with serial testing
Customer care consultant
AT&T Travel Agency
Gaborone- Botswana, Southern
2020.01 - 2022.08
- Responding to customer needs through competent customer service and prompt problem solving
- Cover extra-shifts and maintained flexible schedule to achieve company goals
- Made some travel bookings for tourists
- listened to customer needs and educating them on new products and service offerings
- Answering incoming calls routing them to staff and greeting customers
- Record keeping and prepare risk assessment in the work area
Office administrator
Parsons Brinkerhoff- South Africa
Gaborone, Southern
2009.04 - 2014.04
- Promote health and safety at work
- Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
- Kept reception area clean to give a positive and welcoming impression of the company
- Schedule office meetings and client appointments
- Maintained confidentiality of information regarding customer and the company
- Made travel bookings for senior management
- Answered high-volume daily telephone and email enquiries
- Registered visitors, guests and contractors upon arrival, providing access passes.
Education
Certificate of Higher Education - Project Management
Institute of Development Management(IDM)
Gaborone - Southern 2013.03 - 2014.05
Certificate of Higher Education - Business Skills
Damelin College
Gaborone - Southern 2010.01 - 2011.03
Certificate of Higher Education - Computer Studies
Tlokweng Rural Development Centre
Gaborone - Southern 2007.05 - 2008.05
Skills
- Compassionate care
- Patient-centred care
- Medication administration
- Activities of Daily Living
- Computer literate
- Wheelchair transfer
- Personal hygiene assistance
- Disability care
Timeline
Support worker
Excelcare
2023.09 - Current
Care assistant
Morwa Clinic
2022.01 - 2023.07
Customer care consultant
AT&T Travel Agency
2020.01 - 2022.08
Certificate of Higher Education - Project Management
Institute of Development Management(IDM)
2013.03 - 2014.05
Certificate of Higher Education - Business Skills
Damelin College
2010.01 - 2011.03
Office administrator
Parsons Brinkerhoff- South Africa
2009.04 - 2014.04
Certificate of Higher Education - Computer Studies
Tlokweng Rural Development Centre
2007.05 - 2008.05