Summary
Overview
Work history
Education
Skills
Timeline
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CERTY BONNIE NTLHAILE

Edinburgh,Nidree

Summary

Caring and empathetic Support worker providing support for people with disabilities in a care home settings

Customer service orientated with good communication skills, strong history of leading high- performance team to meet or exceed objectives. Takes on challenging new role harnessing interpersonal skills and problem solving, promote health and safety compliances by monitoring risks assessment at work. Moreover, I have natural ability caring for other people and help them with hygiene mobility and cleaning needs. Furthermore, I have fully studied /trained in healthcare certificates course through Florence Academy UK. I have obtained a Diploma in Caregiving through E-learning with Alison -UK.

Overview

15
15
years of professional experience
3
3
years of post-secondary education

Work history

Support worker

Excelcare
Dunfermline, Fife
09.2023 - Current
  • Assists patients with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Support with moving and handing patients using a hoist
  • Support with companionship
  • Provides physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Assist promote best practices in health, safety and security to safeguard service user welfare.
  • Support with excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Prepare and served meals for clients
  • Administer medication with rigorous planning and recordkeeping.
  • Monitor and document client behaviour, activities and development, aiding appropriate care plan management.

Care assistant

Morwa Clinic
Gaborone, Gaborone
01.2022 - 07.2023
  • Ensured confidentiality of all patients records at all times.
  • Assisted with personal care, retaining comfort and dignity.
  • Provided assistance with daily activities checking vital signs and screening patients
  • Conducted packaging of drugs an dispensing
  • Undertake minor wounds care, dressing and other clinical tasks as required
  • following infection control procedures to reduce the risk of spreading germs to patients
  • Provided HIV testing and counselling service with serial testing

Customer care consultant

AT&T Travel Agency
Gaborone- Botswana, Southern
01.2020 - 08.2022
  • Responding to customer needs through competent customer service and prompt problem solving
  • Cover extra-shifts and maintained flexible schedule to achieve company goals
  • Made some travel bookings for tourists
  • listened to customer needs and educating them on new products and service offerings
  • Answering incoming calls routing them to staff and greeting customers
  • Record keeping and prepare risk assessment in the work area

Office administrator

Parsons Brinkerhoff- South Africa
Gaborone, Southern
04.2009 - 04.2014
  • Promote health and safety at work
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Kept reception area clean to give a positive and welcoming impression of the company
  • Schedule office meetings and client appointments
  • Maintained confidentiality of information regarding customer and the company
  • Made travel bookings for senior management
  • Answered high-volume daily telephone and email enquiries
  • Registered visitors, guests and contractors upon arrival, providing access passes.

Education

Certificate of Higher Education - Project Management

Institute of Development Management(IDM)
Gaborone - Southern
03.2013 - 05.2014

Certificate of Higher Education - Business Skills

Damelin College
Gaborone - Southern
01.2010 - 03.2011

Certificate of Higher Education - Computer Studies

Tlokweng Rural Development Centre
Gaborone - Southern
05.2007 - 05.2008

Skills

  • Compassionate care
  • Patient-centred care
  • Medication administration
  • Activities of Daily Living
  • Computer literate
  • Wheelchair transfer
  • Personal hygiene assistance
  • Disability care

Timeline

Support worker

Excelcare
09.2023 - Current

Care assistant

Morwa Clinic
01.2022 - 07.2023

Customer care consultant

AT&T Travel Agency
01.2020 - 08.2022

Certificate of Higher Education - Project Management

Institute of Development Management(IDM)
03.2013 - 05.2014

Certificate of Higher Education - Business Skills

Damelin College
01.2010 - 03.2011

Office administrator

Parsons Brinkerhoff- South Africa
04.2009 - 04.2014

Certificate of Higher Education - Computer Studies

Tlokweng Rural Development Centre
05.2007 - 05.2008

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CERTY BONNIE NTLHAILE