Ceri Ann Roberts
LLanfairfechan ,Conwy
Summary
Experienced professional with a strong background in contract coordination and operational support, adept at scheduling works, procurement, and resource allocation. Demonstrates expertise in stakeholder engagement and communication by liaising effectively with internal teams, contractors, and external stakeholders. Skilled in project and programme support, managing multiple priorities and resolving operational issues within regulated environments. Proficient in administration and systems management, maintaining accurate records and supporting reporting with experience in ERP/finance systems. Committed to customer service excellence, delivering responsive support to staff, students, and customers while ensuring high service standards. Possesses public sector awareness with knowledge of compliance, value for money, sustainability, and social value considerations in contract delivery.
Overview
14
14
years of professional experience
Work history
Senior Project/Operations Coordinator ECO4 Scheme
NET Facilties
Unit 36 Gaerwen Industrial Estate , Anglesey
09.2023 - 11.2025
- Coordinated installations from start to finish, including scheduling works, sourcing materials, and arranging accommodation for teams.
- Supported contract delivery and compliance in a regulated environment, ensuring remedial works and TM fails were addressed promptly.
- Liaised with contractors, internal teams, and customers to resolve access issues, programme changes, and material delays.
- Maintained accurate records, monitored progress, and ensured high-quality delivery in line with scheme requirements.
- Applied principles of contract management, including governance, risk management, and supplier engagement.
Business and Customer Support Officer
Bangor University
Main Arts Building, College Road, Bangor , Gwynedd
03.2013 - 09.2023
- Provided frontline support to students, academic staff, and professional services, handling enquiries and resolving issues efficiently.
- Coordinated the sales and administration of staff and student parking permits, including processing applications, payments, and issuing permits.
- Scheduled and managed Health & Safety meetings for Security, Domestics, and Facilities departments, ensuring agendas, attendees, and minutes were accurate and distributed promptly.
- Managed administrative processes, maintained accurate records, and delivered consistent, high-quality service.
- Liaised with internal teams and customers to resolve issues and streamline processes, ensuring compliance with university policies.
- Developed strong communication and interpersonal skills through daily interaction with a diverse range of stakeholders.
- Supported operational processes and system administration, contributing to efficient team workflows and reporting requirements.
Project support officer
Centre for Ecology & Hydrology
CEH, Deiniol Road, Bangor , Gwynedd
12.2011 - 09.2023
- Supported the Axis II monitoring and evacuation programme, coordinating procurement, sourcing, and budgeting for six months’ accommodation across multiple locations in Wales for 12 new field surveyors.
- Assisted with recruitment by arranging interviews for 18 new staff and managing complex scheduling needs across teams and stakeholders.
- Coordinated collaborative meetings and full-team sessions, ensuring smooth communication and logistical arrangements for multiple stakeholders.
- Gained experience in operational planning, budgeting, and cross-functional coordination in a scientific fieldwork environment.
Education
GCSE -
Huntington School
York 07/1994 - 08/1997
NVQ Level 2 Beauty Therapy - Beauty Therapy
Coleg Menai
Bangor 09/1997 - 06/1999
NVQ Level 2 - Business Admin
Bangor University
Bangor 02/1999 - 07/2001
ILM Team Leader Award OCR NVQ 2 - Team Leader
Arfon Dwyfor Training
Caernarfon, Gwynedd 05/2005 - 05/2026
Skills
- Contract Coordination & Operational Support – Assisted in scheduling works, procurement, and resource allocation; monitored progress and supported compliance
- Stakeholder Engagement & Communication – Liaised with internal teams, contractors, and external stakeholders; arranged meetings, interviews, and team sessions
- Project & Programme Support – Managed multiple priorities, coordinated logistics, and resolved operational issues in regulated environments
- Administration & Systems Management – Maintained accurate records, managed data, scheduled Health & Safety meetings, and supported reporting; experienced with ERP/finance systems and quick to learn new platforms
- Customer Service Excellence – Delivered professional, responsive support to staff, students, and customers; resolved enquiries efficiently and maintained high service standards
- Public Sector Awareness – Knowledge of compliance, value for money, sustainability, and social value considerations in contract delivery
Affiliations
- I enjoy hill walking for fresh air and challenge, cooking for creativity, reading and watching TV to relax, and spending time with friends and family
Timeline
Senior Project/Operations Coordinator ECO4 Scheme
NET Facilties
09.2023 - 11.2025
Business and Customer Support Officer
Bangor University
03.2013 - 09.2023
Project support officer
Centre for Ecology & Hydrology
12.2011 - 09.2023
GCSE -
Huntington School
07/1994 - 08/1997
NVQ Level 2 Beauty Therapy - Beauty Therapy
Coleg Menai
09/1997 - 06/1999
NVQ Level 2 - Business Admin
Bangor University
02/1999 - 07/2001
ILM Team Leader Award OCR NVQ 2 - Team Leader
Arfon Dwyfor Training
05/2005 - 05/2026