Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Ceri Sproson

Stoke-on-Trent,Staffordshire

Summary

Experienced professional with expertise in budgeting oversight, human resources information systems, and document control systems. Demonstrates a strong understanding of GDPR laws and procurement practices, coupled with proficiency in financial reporting and database administration. Adept at customer relationship management and payroll processing, aiming to leverage these skills to drive organisational efficiency and compliance.

Driven and adaptable, excels in coordinating office operations and fostering collaborative environment. Demonstrates strong organisational skills and effective communication, ensuring smooth workflow and team cohesion.

Offering strong organisational and communication skills, with experience in team coordination and customer service. Knowledgeable about administrative tasks, scheduling, and basic financial management.

Overview

34
34
years of professional experience
7
7
years of post-secondary education

Work History

Office Manager

Staffordshire County Council
STOKE-ON-TRENT, Staffordshire
02.2005 - Current
  • Prepared detailed reports for senior management's strategic planning.
  • Liaised with IT department to rectify technical issues promptly.
  • Negotiated contracts with vendors, ensuring cost-effective services and supplies.
  • Administered payroll system efficiently, avoiding errors or delays in payment cycle.
  • Coordinated facility maintenance, providing a safe and comfortable work environment.
  • Improved office efficiency by streamlining administrative procedures.
  • Updated office policies to reflect changing business needs and regulations.
  • Implemented new filing systems, improving data retrieval efficiency.
  • Maintained company records in compliance with legal requirements.
  • Handled incoming correspondence, resulting in timely responses and decision-making.
  • Ensured smooth day-to-day operations with diligent oversight of office tasks.
  • Facilitated staff training sessions to enhance productivity and job satisfaction.
  • Managed supplier relationships to secure best pricing and service delivery.
  • Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Processed invoices and financial data with strong eye for detail.
  • Managed database to maintain updated records and accuracy.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Accurately executed secretarial tasks, maintaining smooth administrative operations.
  • Coordinated office workflow and implemented improvements to drive efficiency and productivity.
  • Monitored and proactively replenished office supply inventory for seamless operations.
  • Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
  • Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Created and submitted progress reports to upper management.
  • Instructed employees in company policies and procedures, maximising compliance and consistency.
  • Enforced clerical team compliance with industry best practices and internal policies.
  • Tracked inventory levels of office supplies, preventing stock shortages.
  • Processed invoices and purchase orders with high attention to detail.

Stay at home Mum

Career Break
STOKE-ON-TRENT
09.1999 - 01.2005

Administrative Adjudication Officer

Department of Health and Social Security/Benefits
Wilmslow, Cheshire
02.1991 - 08.1999
  • Collaborated with colleagues for effective teamwork.
  • Increased operational efficiency by streamlining administrative processes.
  • Executed assigned duties responsibly thus meeting departmental expectations consistently.
  • Liaised closely with external agencies such as social services and housing departments, providing comprehensive support for individuals in need.
  • Handled sensitive information with discretion and professionalism.
  • Provided customer service to improve overall visitor experience.
  • Adapted quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
  • Prioritised tasks for timely completion of projects.
  • Handled confidential documents with utmost care; ensured data security at all times.
  • Implemented new software for accelerated payment processes.
  • Managed customer queries to ensure satisfaction.
  • Communicated with customers diplomatically and respectfully.
  • Maintained professional tone when corresponding by phone or email.

Education

Schools Administration Foundation Certificate - School Administration

SERCO
Stoke on Trent
09.2013 - 07.2014

A-Levels - English Literature, History, French, General Studies

Heathfield High School Sixth Form
Congleton, Cheshire East
09.1988 - 07.1990

GCSEs - English Literature, English Language, Mathematics, French, German, Geography, Business Studies, Art,

Heathfield High School
Congleton, Cheshire East
09.1983 - 07.1988

Skills

  • Budgeting oversight
  • Human resources information system
  • Document control systems
  • Knowledge of gdpr laws
  • Financial reporting
  • Database administration
  • Customer relationship management
  • Payroll processing
  • Client relations
  • Word processing
  • Procurement expertise
  • Office administration
  • Business correspondence
  • Payroll administration
  • Data analysis
  • Financial management

Affiliations

  • I love learning languages, at the moment I am at intermediate Italian level. I travel frequently to a small town in Italy, and my hope is, once retired, to move there. Now that my children have grown up, and my nest is empty, I enjoy walking my third child-my dog Teddy!

Languages

Italian
Intermediate
French
Intermediate

References

References available upon request.

Timeline

Schools Administration Foundation Certificate - School Administration

SERCO
09.2013 - 07.2014

Office Manager

Staffordshire County Council
02.2005 - Current

Stay at home Mum

Career Break
09.1999 - 01.2005

Administrative Adjudication Officer

Department of Health and Social Security/Benefits
02.1991 - 08.1999

A-Levels - English Literature, History, French, General Studies

Heathfield High School Sixth Form
09.1988 - 07.1990

GCSEs - English Literature, English Language, Mathematics, French, German, Geography, Business Studies, Art,

Heathfield High School
09.1983 - 07.1988

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