Ceri Sheeley
llantwit Fardre,Rhondda Cynon Taf
Summary
Motivated professional with 25 years of experience in team management and administration, specializing in exceptional customer service delivery. Extensive background in playwork, providing care and support for children's learning and recreational activities. Proven ability to create safe and welcoming environments for exploration and play. Strong leadership skills with a focus on team development and client satisfaction.
Overview
1
1
Certification
23
23
years of professional experience
Work history
Vet receptionist
Maes Glas Vets
2026.05 - Current
- Demonstrated excellent customer service skills when dealing with inquiries over phone or in person.
- Enhanced overall clinic operation by coordinating schedules of vets, nurses, and other support staff.
- Updated client accounts and patient charts to maintain accurate and up-to-date files.
- Welcomed patients with kindness to enhance checking in processes.
- Maintained clean reception area, creating a welcoming environment for clients.
Receptionist, Admin and Events Manager
Dance Crazy
2019.04 - 2026.05
- Delivered front of house duties with warm and professional manner.
- build relationships with both children and their families resulting in repeat business
- Respond to office enquiries through email and social media channels daily.
- Implement work systems that improve efficiency and uphold business standards.
- Maintain staff files and complete DBS checks to meet compliance requirements.
- Plan, prepare, and coordinate studio events and competitions.
- Update data across the website, EPOS, and class booking platform.
Coffee shop Assistant
Arthur Llewellyn Jenkins
2018.01 - 2019.04
- Deliver high-quality customer service in a busy coffee shop within a furniture store
- Take food and drink orders, operate the till, and process payments efficiently
- Adhere to all health, safety, and food-hygiene procedures and regulations
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
Managing Director
Zone Play Centre
2010.07 - 2017.12
- Managed day-to-day operations of a family-run indoor soft play centre
- Ensured full compliance with health and safety regulations and managed equipment maintenance
- Delivered high-quality services by maintaining customer focus at all times.
- Handled administrative duties, including paperwork, record-keeping, and financial management
- Facilitated training programmes to improve employee skills and capabilities.
- Built a harmonious work environment with strong leadership skills.
- Fostered partnerships to expand business opportunities.
Manager
Bear Pak Afterschool & Holiday Club
2004.01 - 2011.04
- Tailored activities to individual needs, ensuring inclusive participation from all members of the group.
- Maintained safe and secure environment for children to play and develop.
- Fostered positive relationships with parents to ensure consistent communication regarding child's progress and behaviour.
- Prepared nutritious snacks for healthy eating habits promotion amongst the children.
- Developed strong rapport with children
- Implemented projects to encourage self-expression and creativity in children.
- Confidently communicated with colleagues and children.
- Provided healthy, safe and secure play spaces.
- Kept confidential all matters related to children and staff members
- Advocated for young people's right to play through playfulness, creativity and fun to inspire kid involvement.
Education
CACHE level 3 diploma in Playwork -
Vale of Glamorgan
NNEB - undefined
Barry College of Further Education
Vale of GlamorganPlay Work Foundation Certificate -
Vale of Glamorgan
Hairdressing, Beauty, and Theatrical Make-up - undefined
Colchester Avenue College
Cardiff7 GCSEs - undefined
Glyn Derw High School
CardiffCommunity Food and Nutrition -
Michaelson Community College
CardiffLevel 1 Award in Health and Safety in the Workplace
Skills
- Professional, organised, and detail-oriented
- Good written and verbal communication
- Punctual, reliable, and approachable
- Strong willingness to learn and adapt
- Dependable, committed and well-presented
- Discretion and confidentiality
- Patient and calm under pressure
- Fun and caring nature
Certification
- Level 2 Food Safety in Catering, 2022
- Safeguarding of Vulnerable Children, Young Persons, and Adults, 2016
- Level 2 Health and Safety, 2011
- Basic Fire Safety Training, 2010
- Microsoft Word, Introduction to Database, Spreadsheets, Digital Photography, 2009
- Welsh for adults, 2003
- Typewriting 50 W.P.M, 1987
REFERENCES
Available upon request.
ACCOLADE
Nominated for a leadership award in London for managing an after-school club – shortlisted to the top 3 in my category.
Timeline
Vet receptionist
Maes Glas Vets
2026.05 - Current
Receptionist, Admin and Events Manager
Dance Crazy
2019.04 - 2026.05
Coffee shop Assistant
Arthur Llewellyn Jenkins
2018.01 - 2019.04
Managing Director
Zone Play Centre
2010.07 - 2017.12
Manager
Bear Pak Afterschool & Holiday Club
2004.01 - 2011.04
7 GCSEs - undefined
Glyn Derw High School
Hairdressing, Beauty, and Theatrical Make-up - undefined
Colchester Avenue College
NNEB - undefined
Barry College of Further Education
CACHE level 3 diploma in Playwork -
Vale of Glamorgan
Play Work Foundation Certificate -
Vale of Glamorgan
Community Food and Nutrition -
Michaelson Community College
Level 1 Award in Health and Safety in the Workplace