Ceri Maunder

Alongside my extensive pharmacy experience, I have developed advanced digital skills through my current role as an Online Tutor. I am highly proficient in using Microsoft Teams, Excel, e portfolio systems, learner management platforms, virtual learning environments and a range of digital communication and record keeping systems. I am confident adapting to new technologies and using digital platforms to manage workloads, maintain accurate records, communicate effectively with stakeholders and deliver high quality outcomes in a remote working environment.

• Extensive use of Microsoft Teams, Excel, e-portfolio and digital learning systems.
• Consistently exceeded KPIs relating to learner progress, retention, achievement and marking SLA.
• Supported learners with additional learning needs through tailored support and one-to-one interventions.
• Managed large apprenticeship caseloads from induction through to End Point Assessment.
• Built effective relationships with learners, employers and stakeholders.
• Maintained learner records in line with apprenticeship requirements.
• Participated in standardisation, CPD and quality improvement activities.

• Delivered Level 5 Diploma units within healthcare and nursing subjects.
• Produced lesson plans, schemes of work and learner resources.
• Adapted delivery to accommodate varied learning styles and learner needs.
• Supported learners requiring additional support and promoted inclusive learning.
• Delivered tutorials and academic coaching.
• Monitored learner progress and implemented engagement strategies.

• Planned and coordinated verification and standardisation activities.
• Conducted observations and learner voice sessions.
• Supported tutors with quality improvement and assessment planning.
• Produced verification reports and maintained awarding body requirements.
• Mediated learner–tutor conflicts and supported positive learning environments.
• Worked collaboratively with internal and external stakeholders.

Accuracy Checking Technician

GPhC registered Pharmacy Technician and accredited Accuracy Checking Technician with over 25 years of community pharmacy experience and more than 20 years as an Accuracy Checking Technician. Experienced in pharmacy leadership, patient safety, clinical services, team management and operational performance. Former Pharmacy Manager and Store Manager with a proven track record of delivering business KPIs whilst maintaining excellent patient care.

• Conduct final accuracy checks in accordance with GPhC standards and SOPs.
• Supported pharmacists with Common Ailments Service and Discharge Medicines Service activities.
• Administered seasonal flu vaccinations.
• Managed high prescription volumes whilst maintaining exceptional accuracy.
• Managed sensitive conversations professionally and empathetically.
• Mentored pharmacy technicians, dispensers and trainees.
• Ensured regulatory compliance and patient safety.

Pharmacy Manager / Store Manager | Boots UK

• Led pharmacy and retail teams.
• Delivered business KPIs and service targets
• Delivered patient-centred care while maintaining professional standards and confidentiality.
• Supported pharmacy teams in safe delivery of complex tasks.
• Demonstrated leadership, safeguarding awareness and accountability.