Ceri Holloway
Whitby,North Yorkshire
Summary
Versatile professional with experience in retail and customer service, supported by a Retail NVQ Level 2 qualification. Strong skills in hospitality, food service, and administration, with a commitment to effective communication. Aiming to leverage diverse expertise to advance within the retail, care, or hospitality sectors.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
Work history
Leader/Volunteer
Hope Whitby CIC
Whitby, North Yorkshire
03.2013 - Current
- Ensured successful funding applications through meticulous administrative support.
Achieved accurate financial reporting via proficient use of Xero accounting software.
Delivered seamless website management and banking operations, contributing to overall organisational effectiveness. - Facilitated functioning of small community groups alongside senior leader
- Supporting community through maintaining strong relationships with service users
- Managed budget allocation, ensuring funds were used prudently for maximum benefits.
- Listen to and assist service users to obtain and access community resources, or signpost to relevant support
- Coordinated innovative activities for children's and youth groups to foster engagement.
- Streamlined food bank operations and logistics for timely delivery of food parcels.
- Directed leadership meetings and established collaborative relationships with local organisations.
Team member
YHA Whitby
Whitby, North Yorkshire
03.2019 - 09.2020
- Maintained high standards of cleanliness and hygiene in guest areas.
- Assisted with laundry and kitchen tasks to support team efficiency.
- Helped manage stock levels to ensure readiness for guests.
Housekeeper
Stables Restaurant and Rooms
Whitby, North Yorkshire
08.2016 - 03.2019
- Provided high-quality cleaning services on rooms daily, working efficiently to meet timeframe demands.
- Support laundry operations and ironing processes to ensure guest satisfaction.
- Aid in preparing marquee setups for events and weddings as required.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
Support worker
Priory Group
Whitby, North Yorkshire
11.2015 - 05.2016
- Provided general support to adults managing mental health conditions.
- Assisted with personal care tasks to promote well-being.
- Supported meal preparation and planning for nutritional needs.
- Facilitated daily appointments, outings, and exercise routines.
- Aided in distribution of medication as prescribed.
- Maintained accurate record keeping for each service user
Domestic assistant
Mayfields Guest House & Rosslyn Guest House
Whitby, North Yorkshire
10.2004 - 08.2011
- Ensured cleanliness standards were upheld throughout premises.
- Supported replenishment of refreshments for guests.
- Contributed to light decorating and gardening tasks.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to high standards
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Ensured occupants' comfort through careful attention to detail in cleaning and tidying rooms.
Retail assistant/Floor manager
M&co
Whitby, North Yorkshire
06.2009 - 02.2011
- Assisted customers in a fast-paced retail environment.
- Managed cash handling and till operations effectively.
- Performed banking and general office duties as required.
- Opened accounts and supported achievement of daily targets.
- Executed general cleaning, stock maintenance, and deliveries.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
Deputy manager
Stead and Simpson
Whitby, North Yorkshire
03.2005 - 12.2008
- Facilitated customer service and till operations.
- Stock ordering and coordinating deliveries.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Supported account openings and met performance targets.
- Helped coordinate staff rotas and execute essential office duties effectively.
- Managed banking and money handling tasks.
Education
GCSEs - English, Maths, Science & French
Longdean Secondary
Hemel Hempstead, Hertfordshire 09.1990 - 07.1995
Skills
- Team leadership
- Customer engagement
- Time management and problem-solving skills
- Retail and customer service experience
- Retail NVQ Level 2
- NCFE Level 2 counselling skills
- Admin skills and basic knowledge of Xero accounting software
- Till management and banking
- Housekeeping experience
References
References available upon request.
AWARDS
NVQ Level 2 Retail and customer care, NCFE Level 2 Counselling Skills
VOLUNTARY WORK
Director/Leader at Hope Whitby
I volunteer a lot of my time with Hope Whitby. We are Christian focused Missional community that support people in Whitby and surrounding areas. Organising various different events and activities from kids groups to supporting the older generation, mental health support and family events, as well as running lots of different things including cookery groups, a weekly warm space and food bank.
ADDITIONAL INFORMATION
Currently I am only available Monday, Wednesday and alternate Saturdays as I am responsible for a community interest company, and I have a family.
Timeline
Team member
YHA Whitby
03.2019 - 09.2020
Housekeeper
Stables Restaurant and Rooms
08.2016 - 03.2019
Support worker
Priory Group
11.2015 - 05.2016
Leader/Volunteer
Hope Whitby CIC
03.2013 - Current
Retail assistant/Floor manager
M&co
06.2009 - 02.2011
Deputy manager
Stead and Simpson
03.2005 - 12.2008
Domestic assistant
Mayfields Guest House & Rosslyn Guest House
10.2004 - 08.2011
GCSEs - English, Maths, Science & French
Longdean Secondary
09.1990 - 07.1995