Ceren Aslan

(6 month FTC extended by another 3 months)

• Managing high-volume HR workload, processing payroll changes including new starters, contractual amendments, and leavers accurately and on time.
• Acting as first point of contact for employee and manager queries, providing guidance on HR policies, processes, and low-level employee relations matters.
• Supporting full employee lifecycle, including onboarding, probation, contractual changes, and offboarding.
• Maintaining and update HR systems and employee records, ensuring accuracy and compliance with data protection regulations.
• Working closely with payroll to process absence, leave, and salary changes efficiently.
• Administering employee benefits and handle related queries and claims.
• Managing HR and payroll inboxes, prioritising queries and escalating where necessary.
• Supporting absence management and parental leave processes in line with company policy.
• Providing administrative support for HR projects, learning and development, and employment references.
• Collaborating with internal teams and external providers, contributing to continuous improvement of HR processes.

• Assisted in end-to-end recruitment process, including advertising vacancies, screening applications, and coordinating interviews.
• Managed the onboarding process for new hires, preparing offer letters, contracts, and facilitating induction programmes to ensure a smooth transition for new employees.
• Maintained accurate and confidential employee records, processed HR documentation, and ensured compliance with company policies and legal requirements.
• Coordinated training sessions, scheduled workshops, and tracked employee development activities to foster growth within the company.
• Served as a point of contact for employee enquiries, providing guidance on HR policies and procedures.
• Collaborated with the payroll department to ensure accurate and timely processing of employee salaries and benefits.

• Planned, organised, and delivered a diverse range of activities, including sports, games and educational sessions tailored to the ages of the children.
• Received praised from parents for my abilities to create a positive, engaging and supportive environment, earning numerous commendations.
• Provided a safe and healthy environment for the children by supervising them closely, ensuring safety protocols are followed to minimise risks.
• Kept accurate and up-to-date records of attendance, activities, and incidents to ensure compliance with program requirements.
• Communicated effectively with children, parents, and staff, fostering a positive and collaborative environment.

• Utilised in-depth product knowledge and personalised recommendations to drive customer engagement, leading to a 10% increase in sign-ups and increase in sales for Nike.
• Consistently exceeded personal KPIs by 30%, assisting the store to reach its monthly sales targets.
• Effectively resolved customer complaints by providing personalised solutions and product recommendations, resulting in increased customer satisfaction and loyalty to the Nike brand.
• Familiarised myself with the product catalogue of Nike to aid customers in choosing the correct products for their needs.

• Crafted tailored legal arguments and documentation for civil and family court cases, ensuring stringent compliance with legal regulations and facilitating successful outcomes for clients.
• Managed and organised case files, facilitating the efficient retrieval of information during legal proceedings.
• Managed legal proceedings for high-profile civil and family court cases, ensuring strict confidentiality and professionalism in all client interactions to uphold the integrity of the judicial process.
• Coordinated and prioritised court appearances and client meetings efficiently, ensuring timely and effective representation for clients in Civil and Family Court proceedings.
• Uphold a high level of confidentiality and discretion when handling sensitive legal information.
• Liaised with court officials, legal professionals, and other stakeholders to facilitate smooth case proceedings.

• Recognised for providing exceptional customer service by going above and beyond to foster positive client relationships resulting in an award.
• Successfully handled customer orders, ensuring prompt and accurate fulfilment.
• Skilfully executed food preparations, adhering to health and quality standards and enhancing the overall experience.
• Demonstrated adept stock management skills, ensuring optimal inventory levels and minimising discrepancies, improving the overall efficiency by 5%.

• Providing exceptional service to always deliver a best-in-class customer experience.
• Achieving sales targets.
• Handling till transactions in line with operating procedures.
• Following all store operating procedures e.g., delivery, clock in/out, stock takes, replenishment etc.
• Following all H&S procedures to maintaining a healthy, safe, and tidy work environment.

• Recognised and acclaimed for consistently delivering exceptional customer service, showcasing a strong commitment to excellence and positive client interactions.
• Successfully managed reception duties, including inquiries, scheduling appointments, and creating a welcoming atmosphere for clients and visitors.
• Expertly utilised extensive fitness knowledge and excellent communication skills to drive sales and cater to the diverse needs of gym members while exceeding my KPIs by 15%.
• Executed meticulous inventory management procedures and streamlined bar closing operations at David Lloyd, ensuring a seamless end-of-day process and maintaining a secure and organised establishment environment.

• Replenishment of stock.
• Picking online orders.
• Packing online orders.
• Maintaining high standards of cleanliness.
• Completing compulsory assignments including Health and Safety.
• Working as team and also independently during night shifts.