Celine Oh Jie Yi
Sheffield,United Kingdom
Summary
Resourceful professional with proactive approach to problem-solving and process improvement. Possesses strong analytical and communication skills, coupled with keen understanding of operational workflows. Committed to driving operational efficiency and achieving organisational goals.
Overview
11
11
years of professional experience
Work History
Barista
Marmadukes
Sheffield
06.2024 - Current
- Maintained cleanliness of the café area whilst preparing orders.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Collaborated with team members during busy periods improving workflow efficiency.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
- Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Performed cash handling duties accurately to maintain financial integrity.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Maintained and operated espresso machines, equipment
Events Operations Senior Executive
Bettr Group
Singapore, Singapore
01.2017 - 04.2023
- Planned and executed operations for and, with core events operations team
- Planned and optimised manpower allocation for pop-up coffee bars
- Cross-department coordination for various project fulfilment
- Worked closely with core business development team to achieve sales targets
- Worked closely with key events business development head to optimise operating costs
- Managing clients and working with vendors to make sure event is executed to standards
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Supported company mission and vision with growth-focused business strategies.
- Worked with events sales and operations director and CEO to establish objectives and decisively lead operations.
Business Development Executive - Academy & Events Accounts Manager
Bettr Group
Singapore, Singapore
01.2020 - 04.2023
- Managed accounts for both event brew bars and corporate team-building workshops
- Planned and executed sales strategies for Academy & Events accounts
- Creating new/customised and seasonal bundles for clients and customers
- Produced results and achieved sales targets monthly
- Knowledge of CRM software usage (Oracle- Netsuite, Salesforce, Zendesk)
- Facilitating sales process and administrating sales documents
- Worked closely as a team with the business development head and founder to develop the business for the various departments
- Creating sales decks and proposals tailored to client's needs
- Participated in industry events, raising brand visibility and potential leads generation.
- Forecasted sales and market trends to improve business strategy.
- Established strong partnerships with key stakeholders to drive business growth.
Barista
Cupping Room
Singapore, Singapore
10.2020 - 02.2021
- Prepared and served coffee and beverages according to the SOP set out by the manager
- Assisted customers with their coffee needs/selection
- Carrying out daily/monthly stock-taking to ensure the store is well-stocked
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
Events Operations Project Lead
Bettr Group
Singapore
01.2016 - 01.2017
- Worked closely with the events operations manager to carry out and fulfil coffee brew bar activations
- Planned and ordered supplies needed for the various brew bar activations
- Executed operation plans on day of the brew bar
- Coordinating with other project leads for the execution of other brew bars
- Regular maintenance of coffee equipment
Academy Operations Support & Coach
Bettr Group
Singapore
01.2014 - 01.2016
- Identifying areas that needed assistance and taking the initiative to step in, ensuring a seamless class flow
- Assisted in the delivery of classes but also the back-end support and preparation work
- Versatile in playing different roles whenever needed at appropriate times
- Coaching of the latte-art segment in workshops and classes
Junior Barista & Technician
Bettr Group
Singapore
01.2014 - 01.2016
- Experienced in operating and maintaining espresso machines and hand-brewing coffee methods
- Prepared and served specialty coffee beverages
- Worked in fast-paced environments to churn out coffees in short periods of time
- Experienced in handling cash and point of sales system
- Assisting head technician with coffee machine servicing and repair
- Checking and diagnosing of problems with coffee equipment
Education
Bachelor of Arts - Business Management with Law
Sheffield Hallam University
09.2023 -
Foundation Diploma -
Kaplan
08.2020 - 02.2021
O Levels -
Springfield Secondary School
01.2011 - 11.2015
Skills
- R&D
- Coffee and Beverages
- Coffee Machines
- Equipment Technician
- Teamwork and collaboration
- Positive attitude
- Customer service excellence
- Latte art
- Speedy and efficient
- Multitasking efficiency
- Active listening
- Attention to Detail
Languages
English
Mandarin
Hokkien
Cantonese
Timeline
Barista
Marmadukes
06.2024 - Current
Bachelor of Arts - Business Management with Law
Sheffield Hallam University
09.2023 -
Barista
Cupping Room
10.2020 - 02.2021
Foundation Diploma -
Kaplan
08.2020 - 02.2021
Business Development Executive - Academy & Events Accounts Manager
Bettr Group
01.2020 - 04.2023
Events Operations Senior Executive
Bettr Group
01.2017 - 04.2023
Events Operations Project Lead
Bettr Group
01.2016 - 01.2017
Academy Operations Support & Coach
Bettr Group
01.2014 - 01.2016
Junior Barista & Technician
Bettr Group
01.2014 - 01.2016
O Levels -
Springfield Secondary School
01.2011 - 11.2015
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