Celine Melisse

• Collaborate with senior management to create and execute HR strategies in line with business objectives

* Implemented new performance management system, leading to 25% boost in employee engagement scores.

* Developed and facilitated leadership training programs, improving managerial effectiveness by 30%

• Lead payroll teams in verifying prompt, accurate staff and freelancer payments.
• Handle complex employee queries with sound knowledge of employment law and company policies.
• Reduced absenteeism by 4% last quarter
• Implemented new HR software which increased productivity and employee satisfaction by 40%
• Enhanced employee morale by implementing comprehensive wellness programmes.

Team Leader Marks & Spencer June 2021-Aug 2022

• Effectively led in a multi unit organisation with both HR duties and operational responsibilities
• Exceeded sales and profit objectives by up to 20%
• Ensured compliance with labour regulations through diligent monitoring of HR practices.
• Conducted regular performance evaluations to motivate continuous professional growth among employees.
• Oversaw recruitment procedures, securing top talent for company roles.
• Promoted team collaboration, and increased productivity and high customer service scores.
• Researched and implemented new strategies on increasing sales resulting in 5% increased branch revenue

Project Manager Momentum Services Limited Jan 2020- Dec 2020

Amsterdam and Rotterdam International Terminals

• Negotiated contract terms for maximised client benefit and profit.
• Delivery & Service: Supported daily terminal operations to achieve 98% delivery success rate in both Train Terminals
• Throughput & efficiency: Increased customer service process and terminal throughput by 25% by redesigning check-in areas, and new customer service process
• Safety & Compliance: Reduced accidents and incidents by 30% over 12 months by launching mandatory weekly safety drills
• Implemented organisational policies for smooth service delivery.
• Cost & Budget Control: Cut total outbound transportation and terminal operating budget by 11.4% (from 9.1% down to 8.2%) through renegotiation and time reduction
• Team Leadership: Managed across-functional team of 50 stakeholders and station personnel, improving check-in process, boarding and departure time from 88% to 97%
• Planned staff and resources within business budgets for minimised expenditure.
• Delivered products and services in line with agreed arrangements and contracts.
• Made sure contractual obligations were met ahead of project deadline

Operation Manager Eurostar Aug2009-Jan 2020

• Led overall station performance and day-to-day operation in a fast pace International Terminal.
• Recruited, coached and performance managed team of 20+ operational staff, driving 20% increase in output and cutting down turnover
• Led customer service standards including in Eurostar VIP office, which contributed in protecting Eurostar brand and helping the business achieving 40% client growth rate in the Terminal over 3 years
• Analysed performance metrics, identified areas for improvement in operations management.
• Managed employees life cycle and staff issues
• Coordinated cross-functional teams, and achieved project milestones in Eurostar ticket offices which helped increases sale by 5% per quarter
• Fostered a culture of continuous learning; improved workforce competency levels.
• Designed and implemented training to further develop staff based on business goals.