Celine Louadi
London,Wandsworth
Summary
I consider myself a dependable individual with a proactive approach to tasks, who can learn new processes quickly and adapt to various customer and company needs. My fundamental attitude is that I am 'always ready to excel'.
Highly skilled in problem-solving solutions, working under pressure and in fast paced environments whilst constantly maintaining a strong focus on targets and goals. Committed to contributing to operational success and perpetually maintaining high standards.
Overview
11
11
years of professional experience
Work history
Frontdoor Helpline Worker
Age UK - Lambeth
London, Lambeth
03.2024 - 02.2025
- Conducted comprehensive needs assessments over the phone, often with callers facing multiple, interlinked issues (e.g., financial hardship, health decline, housing issues, social isolation, bereavement).
- Identified and responded to safeguarding concerns, following strict protocols for reporting and escalation to relevant authorities (e.g., Adult Social Services, Police).
- Navigated intricate information systems and client databases to provide accurate and up-to-date advice on welfare benefits, adult social care, housing support and health services.
- Provided immediate and compassionate support to adults experiencing mental health crises (e.g., severe anxiety, depression, suicidal ideation) and physical health emergencies.
- Managed a high volume of diverse enquiries, prioritising effectively based on urgency and vulnerability.
- Accurately recorded caller information and completed all relevant reports, adhering to data protection (GDPR) and confidentiality policies.
NHS Care Assistant
Allied Healthcare
London, Wandsworth
11.2019 - 05.2021
- Maintained confidentiality and compliance standards at all times.
- Supported 30+ individuals to maximise their physical, intellectual, emotional and social capabilities.
- Monitored the physical and emotional wellbeing of individuals, promptly reporting changes and providing suggestions for care plan adjustments.
- Successfully identified emotional aspirations, maintaining high levels of client satisfaction by providing tailored, personalised care that consistently met client needs.
- Assisted in all aspects of personal care ensuring clients retain comfort and dignity at all times.
- Ensured the environment was maintained to the highest safety standards, prioritising safe systems of work across all tasks, essential for clients.
Administrative Assistant
Inspirational Venues and Events
London, Wandsworth
09.2016 - 05.2018
- Assisted in building a loyal clientele and long-term business relationships with our venue providers.
- Reviewed/Proofread documents for potential errors in formatting and factual information/stats, ensuring to verify and correct all errors detected.
- Attended venue viewings to assist in the assessment of the venue in regards to client needs, ensuring all expectations were met resulting in 100% client satisfaction.
- Effective and confident communication skills with the diverse range of clients and visitors from various backgrounds.
- Handling and responding to all enquiries and other correspondence to facilitate communication and enhance business processes.
- Submitted timely reports which provided critical updates on various projects.
Beauty Consultant
L'Oreal Luxe - Yves Saint Laurent.
London, Greater London
12.2013 - 08.2016
- Employed creative visual merchandising techniques to generate traffic in-store for the promotion of products, especially newly launched items.
- Actively upsold and cross-sold products according to customer purchase needs, consistently increasing revenue.
- Maintained advanced beauty industry knowledge to apply trends and techniques to in-store customer experiences.
- Increased add-on sales using effective persuasion and negotiation techniques, growing monthly profits.
- Responsible for training inexperienced/new staff members.
- Provided customers with tailored advice according to their issues and goals, offering detailed product advice for guaranteed sales.
Education
A-Levels - Media
Chesnut Grove Academy
Wandsworth 09.2013 - 06.2015
A-Levels - Business
Chesnut Grove Academy
Wandsworth 09.2013 - 06.2015
Bachelor of Science - Psychology with Counselling
Open University
Milton Keynes 02.2025 -
Skills
- 5* Professional and organisational standards
- Maintaining professionalism even in difficult or strenuous situations
- Complex problem-solving and anaylitical skills
- Logical and critical thinker, constantly using initiative
- Assertive
- Excellent verbal and written communication skills
- Highly adaptable to shifting environments/requirements I'm confronted with
References
References available upon request.
Timeline
Bachelor of Science - Psychology with Counselling
Open University
02.2025 -
Frontdoor Helpline Worker
Age UK - Lambeth
03.2024 - 02.2025
NHS Care Assistant
Allied Healthcare
11.2019 - 05.2021
Administrative Assistant
Inspirational Venues and Events
09.2016 - 05.2018
Beauty Consultant
L'Oreal Luxe - Yves Saint Laurent.
12.2013 - 08.2016
A-Levels - Media
Chesnut Grove Academy
09.2013 - 06.2015
A-Levels - Business
Chesnut Grove Academy
09.2013 - 06.2015
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