Summary
Overview
Work history
Education
Skills
References
Timeline
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CELINE AHMET

London,England

Summary

Proactive and people-focused HR Administrator with a solid background in employee data management, recruitment support, and onboarding processes. Experienced in using Oracle HCM and SharePoint to maintain accurate HR records and ensure smooth administrative operations. Brings strong communication skills, discretion, and a genuine passion for creating positive employee experiences. With previous experience in team leadership and customer service, offer a well-rounded approach to HR, combining operational efficiency with a human touch. Eager to grow within a forward-thinking HR team and contribute to a collaborative, inclusive workplace culture.

Overview

11
11
years of professional experience

Work history

People Operations Administrator

RIVER ISLAND HEADQUARTERS
London, England
07.2025 - Current
  • Managed shared HR inbox, handling 30–50 employee queries weekly on policies, benefits, and procedures with 95% response rate within 24 hours
  • Coordinated new starter process: contract preparation, onboarding communications, system updates (Oracle HCM, SNOW).
  • Conducted Right to Work checks; maintained accurate compliance records.
  • Processed employee changes and leavers, including benefits and payroll updates.
  • Supported references, family leave, long-term sickness, and HR documentation.
  • Liaised with Occupational Health to manage referrals and follow-ups confidentially and efficiently.
  • Supported employee development by managing training enrolments and tracking progress via RIVA.

Product Manager

RIVER ISLAND
London, England
11.2017 - 06.2025
  • Led and motivated sales team to exceed targets and KPIs.
  • Managed daily shop floor operations, including opening, closing, workflow coordination.
  • Delivered exceptional customer support by addressing user feedback and resolving issues, improving satisfaction scores by 20%.
  • Implemented visual merchandising standards to optimise product presentation.
  • Monitored product performance and coordinated feature rollouts and updates.
  • Recruited and onboarded team members; supported growth through coaching and mentorship.
  • Conducted regular performance reviews and aligned team efforts with business objectives.
  • Ensured compliance with data security, privacy, and industry regulations
    Managed budget, resource allocation, and risk mitigation for product initiatives.
  • Reported product metrics and insights to senior stakeholders to inform decision-making.

Graduate Hair Stylist

WINCHMORES HAIR AND BEAUTY
London
02.2015 - 09.2019
  • Consulted 10+ clients to understand desired styles and recommend treatments.
  • Performed 20+ haircuts, styling, finishing on diverse hair types.
  • Applied colouring techniques: balayage, highlights, root tints, full-head colour.
  • Maintained 100% hygiene and salon cleanliness standards.
  • Advised clients on hair care products and aftercare.
  • Supported senior stylists during busy periods; learned advanced techniques.
  • Managed appointment bookings through online platform called Phorest.
  • Stayed updated on latest trends and techniques through training.
  • Developed loyal clientele through exceptional customer service skills.

Education

GCSE or equivalent - English Literature and Language, Science, Mathematics, ICT, Creative iMedia, Health & Social Care, and Equality & Diversity

WINCHMORE SECONDARY SCHOOL
London

NVQ Level 2 Hairdressing Diploma - Hairdressing

LONDON HAIR APPRENTICESHIP ACADEMY
London
07.2018

CIPD Level 3 Certificate in People Practice - Human Resources

CHARTERED INSTITUTE OF PERSONNEL AND DEVELOPMENT (CIPD) - AVADO
Online

Skills

  • Employee Records Management
  • Recruitment & Onboarding
  • Payroll & Benefits Administration
  • Compliance & Confidentiality
  • Document Preparation & Filing
  • Employee Relations Support
  • HRIS: Oracle HCM
  • Document Management: Microsoft SharePoint
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Problem Solving
  • Prioritisation & Scheduling

References

References available upon request.

Timeline

People Operations Administrator

RIVER ISLAND HEADQUARTERS
07.2025 - Current

Product Manager

RIVER ISLAND
11.2017 - 06.2025

Graduate Hair Stylist

WINCHMORES HAIR AND BEAUTY
02.2015 - 09.2019

GCSE or equivalent - English Literature and Language, Science, Mathematics, ICT, Creative iMedia, Health & Social Care, and Equality & Diversity

WINCHMORE SECONDARY SCHOOL

NVQ Level 2 Hairdressing Diploma - Hairdressing

LONDON HAIR APPRENTICESHIP ACADEMY

CIPD Level 3 Certificate in People Practice - Human Resources

CHARTERED INSTITUTE OF PERSONNEL AND DEVELOPMENT (CIPD) - AVADO

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CELINE AHMET