Celes Monica Baji

Client - Mobile Telecom Networks - South Africa (MTN-SA)

Siebel Administration, Application Service Lead, Upgrade Specialist, Functional Test Lead and Release Manager.

Started of as Siebel Administrator and Application Service Lead with the following roles and responsibilities:

· SME- Understand requirements of functional design and develop technical implementation plan for Release Build- Delivered code in CRM using Unix Shell Scripts and DevOps- Designed and Execute UT scripts- Transition to test team and support for defect fix- Implement application at client site (Production support)- Customization and Implementation of Telecom customization's.
· Support to pre-sales team for GAP analysis in Customer portfolio.
· Support to end user to understand Telecom product.
· Planned, developed, and implemented strategies to convey information with key decision makers.
· Planned, scheduled, and delegated daily work to team of employees.
· Produced detailed reports outlining key issues and proposed solutions.
· Mentored team performance by training and mentoring.
· Gathered and analyzed customer feedback to inform product and service improvements.
· Built and maintained relationships with clients to provide ongoing support.
· Performed troubleshooting and diagnosis on malfunctioning equipment.
· Directed daily activities, assigned tasks to specific team members and utilized proven management techniques to cut work flow downtime and maximize revenues.

Transitioned as Oracle Siebel CRM Upgrade Specialist:

· Worked with PO on Product Roadmap and managed prioritization.
· Published committed Sprint objectives & tracked via relevant metrics/Dashboard (Burn down Chart, Test Execution Status etc.)
· Was responsible for patch upgrade of MTN - Prepaid servers (Telecom) on 5 Non-Prod and 1 Prod environment from version IP19 to 21.12 within 2 months.
· Was solely responsible for performing repository upgrade of MTN Postpaid project from version IP13 to version 21.12 for 5 non-prod and 1 prod environment within a span of 5 months.
· Allocated to a team within MTN-SA wherein I was responsible for performing repository upgrade on RODOD stack from version IP14 to 21.12 and integrating it with other applications(BRM,OSM)
·Additionally, also acted as functional test lead for RODOD stack and supported production releases by approving test cases.

Release Manager:

· Coordinated with client(s), stakeholder(s) and team(s) to keep Product Backlog groomed.
· Coordinated with development teams, PO, Business and stakeholders to align & ensure mutual understanding on process/practice
· Resolved Impediments raised by team members, enabling successful delivery in frequent releases.
· Successfully rolled-out 48 releases for client Mobile Telecom Network- South Africa (MTN-SA) for two projects within the same client.

Client - General Electric (Healthcare)

Siebel Application Owner (and Functional Tester):

· Allocated to client General Electric in a team within the healthcare domain focusing as Oracle Siebel CRM administration.
· Started of in a production support role for initial three months, which included troubleshooting and root cause analysis for issues raised by General Electric staff.
· Transitioned towards Siebel administration where I was responsible for maintaining 10 non-prod and 2 prod environments for two development teams.
· Automated code migrations using UI-Path automation, improving speed of delivery and reliability by eliminating manual steps in the deployment process. .
·Additionally, also supported production releases by documenting functional test scenarios.