Cecilia Oppong
Croydon,Surrey
Summary
Organised and meticulous person seeking opportunities to learn from experienced business owners in the cleaning industry. Committed to developing skills in communication and team building. Focused on learning and applying training to gain deeper understanding of real-world settings.
Overview
16
16
years of professional experience
Work History
Store owner
Self-employed
Yenyawoso, Kumasi Ghana
04.2018 - 10.2024
- Coordinated staff schedules for smoother day-to-day operations.
- Boosted customer satisfaction with improved in-store services and assistance.
- Negotiated deals with suppliers to secure better prices.
- Oversaw daily cash management tasks to ensure accurate financial records.
- Liaised with various suppliers, establishing beneficial business relationships and agreements for the store's supply chain needs.
- Maintained the cleanliness and organisation of the shop floor to provide a pleasant shopping experience for customers.
- Ensured timely restocking of products so that there was no shortfall during peak shopping hours.
Shop assistant
Kumasi Supermarket
Kumasi, Ashanti -Region
09.2011 - 03.2018
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
- Maintained clean, appealing shop environment for comfortable shopping experience.
- Improved product visibility with strategic shelf arrangements.
- Assisted customers in finding desired items to enhance their shopping experience.
- Built rapport with frequent shoppers to foster loyal customer base.
Cleaning operative
Zoomlion Ghana Ltd
Kumasi, Ashanti region
06.2008 - 08.2011
- Maintained high standards of cleanliness by sweeping, mopping, and vacuuming floors.
- Ensured tidy environment for staff comfort by emptying waste bins regularly.
- Provided a clean workspace with meticulous dusting and polishing of furniture.
- Completed deep cleaning tasks to ensure a sanitary work environment.
- Kept communal areas neat by picking up litter and arranging furniture properly.
- Performed routine inspections of premises highlighting any potential maintenance issues.
- Ensured working areas were maintained to spotlessly clean and tidy standards.
- Correctly used colour-coded equipment.
- Worked quickly to complete cleaning within allotted timeframes.
Education
Senior Secondary School Certificate - Business
Ghana National Secondary School
Kumasi / Ghana 09/2006 - 05/2008
Basic Education Certificate Examination (BECE) - Basic Education (10 subjects including Maths, English and
Krofrom Primary School
Kumasi/ Ghana 08/1993 - 06/2006
Skills
- Customer Service
- Issue resolution
- Self motivated
Timeline
Store owner
Self-employed
04.2018 - 10.2024
Shop assistant
Kumasi Supermarket
09.2011 - 03.2018
Cleaning operative
Zoomlion Ghana Ltd
06.2008 - 08.2011
Senior Secondary School Certificate - Business
Ghana National Secondary School
09/2006 - 05/2008
Basic Education Certificate Examination (BECE) - Basic Education (10 subjects including Maths, English and
Krofrom Primary School
08/1993 - 06/2006
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