Cecilia Camacho
Lincoln,Lincolnshire
Summary
A highly skilled professional with expertise in advocacy, case management, and person-centred care planning. Demonstrates exceptional leadership, mentoring, and staff supervision abilities, complemented by a strong attention to detail and accurate record-keeping. Proficient in strategic decision-making and problem-solving, with a proven track record in marketing, finance, and sales. Adept at training, coaching, and staff development while ensuring client confidentiality. Possesses excellent communication skills and resilience under pressure, capable of working independently or as part of a team. Career goals include advancing community support initiatives through proactive risk assessment and mental health support strategies.
Overview
6
6
years of post-secondary education
21
21
years of professional experience
Work history
Public Health Advocate
Care Necessities, Lincoln City Centre
Lincoln
2023.03 - 2026.06
- Provide one-to-one advocacy for clients during NHS Continuing Healthcare assessments, reviews, and complex care planning.
- Act as a spokesperson for clients who are unable to represent themselves.
- Research, draft, and submit evidence-based challenges to ICBs and local authorities when care decisions are incorrect.
- Analyse medical records, assessments, and care documentation to build strong cases.
- Support clients and families to understand the Care Act 2014, Mental Capacity Act 2005, and CHC eligibility criteria.
- Attend assessments, discharge meetings, and care reviews.
- Maintain accurate, confidential case notes on secure systems.
- Liaise with health professionals and signpost clients to relevant support services.
Senior HCA – Theatre
BMI The Lincoln Hospital
Lincoln
2020.03 - 2023.02
- Worked within a multidisciplinary team to deliver safe, high-quality patient care.
- Supported senior staff and promoted positive team morale.
- Acted as a role model and mentor for junior staff.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Displayed energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and clear communications.
Deputy Manager / Team Leader
Pearlcare Homes, Leicester, Norwich and Brantley Manor
Leicester, Norwich
2007.04 - 2019.05
- Managed day-shift operations and supervised care assistants.
- Maintained high standards of care and a positive environment for residents.
- Maintained staffing levels and covered shifts when required.
- Reassured residents and families and addressed concerns promptly.
- Assisted with care planning and liaised with clinicians.
- Oversaw medication administration, stock control, and disposal procedures.
- Led staff inductions, training, and supervisions.
- Worked with regional managers to achieve organisational targets.
- Handled staff concerns and contributed to a supportive workplace culture.
- Enforced company policies for a safe and productive work environment.
- Facilitated staff meetings, leading to improved collaboration.
- Managed daily operations for smooth running of the office.
- Conducted performance evaluations, enhancing individual employee development.
- Boosted team morale through effective communication and feedback systems.
- Supervised team members for optimal task completion.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Assistant Store Manager
Klick Photo Point
2006.12 - 2007.06
- Supported the Store Manager in planning and implementing customer-attraction strategies.
- Oversaw daily customer service operations, sales processes, and payments.
- Monitored inventory, budgets, and store performance.
- Identified training needs and supported staff development.
- Handled customer complaints and maintained high service standards.
- Conducted audits and maintained store presentation.
- Reason for leaving: Redundancy.
Sales Advisor
Sky TV
2006.06 - 2006.12
- Conducted door-to-door sales and cold calling.
- Achieved daily and weekly sales targets.
- Reported performance outcomes to area managers.
- Delivered excellent customer service and handled complaints.
- Reason for leaving: Contract ended.
Finance Accounts Assistant
Swansea College
Swansea
2005.06 - 2005.12
- Processed financial forms and supported account management.
- Performed calculations and prepared reports for the Finance Director.
- Created and followed up on invoices.
- Entered and analysed financial data.
- Reviewed budgets and audited financial statements.
- Reconciled discrepancies and reported concerns.
- Assisted in preparing regular financial reports.
- Ensured compliance with financial policies and procedures.
Education
BSc (Hons) - Health Science
University of the People
2018.01 - 2022.01
NVQ Level 3, 4 & 5 - Health and Social Care
Pat Clarke Training
RMA, ILM Advanced Level Leadership and Management skills - Health and Social Care
Life time training
BTEC National Certificate - Business (Double Distinction)
Swansea College
Swansea 2004.01 - 2006.01
Welsh (Baccalaureate) -
Swansea college
SwanseaGCSEs including Maths and English -
Cefn Hengoed School
Swansea, City and County of SwanseaSkills
- Excellent communication and interpersonal skills
- Advocacy and case management
- Person-centred care planning
- Leadership, mentoring, and staff supervision
- Attention to detail and accurate record-keeping
- Decision-making and problem-solving
- Training, coaching, and staff development
- Marketing, finance, and sales experience
- Adaptable, approachable, and self-motivated
- Able to work independently and as part of a team
- Client confidentiality assurance
- Active listening methodology
- Resilient under pressure
- Case research proficiency
- Case analysis
- Adaptable decision-making
- Case management competency
- Proactive risk assessment
- Support work
- Mental health support
- Community support
- Strategic decision-making
- Team Leadership
- Public speaking
- Attention to Detail
- Microsoft Office Suite
- Case Management
- Data analysis
Referees
Julie, Reddish, Director, jr@care-necessities.co.uk, Care Necessities, Additional references available upon request
Additional Strengths
- Teachable and eager to learn
- Strong team collaboration
- Tenacious and proactive
- Proven track record in marketing, finance, and sales
- Adaptable and approachable
Timeline
Public Health Advocate
Care Necessities, Lincoln City Centre
2023.03 - 2026.06
Senior HCA – Theatre
BMI The Lincoln Hospital
2020.03 - 2023.02
BSc (Hons) - Health Science
University of the People
2018.01 - 2022.01
Deputy Manager / Team Leader
Pearlcare Homes, Leicester, Norwich and Brantley Manor
2007.04 - 2019.05
Assistant Store Manager
Klick Photo Point
2006.12 - 2007.06
Sales Advisor
Sky TV
2006.06 - 2006.12
Finance Accounts Assistant
Swansea College
2005.06 - 2005.12
BTEC National Certificate - Business (Double Distinction)
Swansea College
2004.01 - 2006.01
NVQ Level 3, 4 & 5 - Health and Social Care
Pat Clarke Training
RMA, ILM Advanced Level Leadership and Management skills - Health and Social Care
Life time training
Welsh (Baccalaureate) -
Swansea college
GCSEs including Maths and English -
Cefn Hengoed School